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題名：產品服務化--關鍵成功因素之探索性研究
書刊名：產業與管理論壇
作者：郭國泰 引用關係
作者(外文)：Kuo, Anthony
出版日期：2011
卷期：13:1
頁次：頁46-65
主題關鍵詞：服務；服務化；策略；策略轉型；策略變遷；Service；Servitization；Strategy；Servicizing；Strategic change
原始連結：連回原系統網址new window
相關次數：
  • 被引用次數被引用次數:期刊(3) 博士論文(1) 專書(0) 專書論文(0)
  • 排除自我引用排除自我引用:2
  • 共同引用共同引用:5
  • 點閱點閱:76
由於生活水準提高與醫療衛生進步，使得人類平均壽命不斷延長，台灣早已於1993 年正式邁入高齡化社會。受到文化及經濟因素的影響，獨居或老年夫妻同住的居住型態已逐漸成為趨勢，因此，銀髮族的日常生活照護，將成為未來居家照護產業中最重要的一環。家事服務是所有居家照護服務中使用頻率最高的類型，顯見家事服務在銀髮族居家照護需求的重要性，因此，本研究以家事服務中的烹煮行為為研究標的，利用服務體驗工程方法，從不同角度瞭解家事服務的供給及需求狀況，進而發展出創新且符合銀髮族需求的家事服務模型，以達到銀髮族自立生活的目標。
The purpose of this study is to design an innovative housework service system. The high rising living standards and advances in medical care have eventually increased the longevity of the Taiwanese population. Living alone or living with spouse only become the most concerning topic for arranging elderly people’s life in the future. Therefore, housework service becomes more and more popular for elderly people. This study used the service experience engineering (SEE) approach to find out the gap of housework service and design an innovative housework service model. Participants, ten older adults and three enterprises, were invited in this research. The Service Quality Function Deployment (Service QFD) was developed as result of this study.
期刊論文
1.Edvardsson, Bo、Gustafsson, Anders、Roos, Inger(2005)。Service Portraits in Service Research: A Critical Review。International Journal of Service Industry Management，16(1)，107-121。  new window
2.Mathyssens, P.、Vandenbempt, K.(1998)。Creating competitive advantage in industrial services。Journal of Business and Industrial Marketing，13(4-5)，339-355。  new window
3.McQuiston, D. H.(2004)。Successful branding of a commodity product: The case of RAEX LASER steel。Industrial Marketing Management，33(4)，345-354。  new window
4.Neely, A.(2008)。Exploring the financial consequences of the servitization of manufacturing。Operations Management Research，1(2)，103-118。  new window
5.Smith, K.(1998)。Service aspects of industrial products lead to future product purchase intentions。Industrial Marketing Management，27(1)，83-93。  new window
6.Wise, R.、Baumgartner, P.(1999)。Go downstream: The new imperative in manufacturing。Harvard Business Review，77(5)，133-141。  new window
7.Moore, J. F.(199305)。Predators and Prey: A New Ecology of Competition。Harvard Business Review，71(3)，75-86。  new window
8.Vandermerwe, S.、Rada, J.(1988)。Servitization of business: Adding value by adding service。European Management Journal，6(4)，314-324。  new window
9.Mathieu, V.(2001)。Service strategies within the manufacturing sector: benefits, costs and partnership。International Journal of Service Industry Management，12(5)，451-475。  new window
10.Oliva, R.、Kallenberg, R.(2003)。Managing the transition from products to services。International Journal of Service Industry Management，14(2)，160-172。  new window
11.Baines, Tim S.、Lightfoot, Howard W.、Benedettini, Orgenl、Kay, Jim M.(2009)。The servitization of manufacturing: A review of literature and reflection on future challenges。Journal of Manufacturing Technology Management，20(5)，547-567。  new window
12.Anderson, James C.、Narus, James A.(1990)。A model of distributor firm and manufacturer firm working partnerships。Journal of Marketing，54(1)，42-58。  new window
13.郭國泰、司徒達賢、于卓民(20100500)。商業生態系統中利基者策略之變遷：以資訊安全軟體公司為例(1986~2000)。輔仁管理評論，17(2)，1-38。new window  延伸查詢new window
14.江逸之(2010)。臺灣下一波主流2.5級產業。天下雜誌，444，42-48。  延伸查詢new window
15.Lovelock, C.、Gummesson, E.(2004)。Whither Services Marketing? In Search of a New Paradigm and Fresh Perspective。Journal of Service Research，7(1)，20-41。  new window
16.Lichtenthal, J. D.、Long, M. M.(1998)。Case Study--Service Support and Capital Goods-dissolving the Resistance to Obtaining Product Acceptance in New Business Markets。Jouranl of Business & Industrial Marketing，13(4/5)，356-369。  new window
會議論文
1.Ren, G.、Gregory, M. J.(2007)。Servitization in manufacturing companies: A conceptualization, critical review, and research agenda。The 16th Annual Frontiers in Service Conference。San Francisco, CA。  new window
研究報告
1.王文娟、林俊旭、胡憲倫、溫麗琪、羅時芳(2007)。產品服務化對資源使用效益提升之探討。臺北。  延伸查詢new window
圖書
1.Davies, A.(2003)。Are firms moving "downstream" into high-value services?。Service innovation, series on technology management。London, UK：Imperial College Press。  new window
2.Glaser, B. G.、Strauss, A. L.(1967)。Grounded Theory。New York：Aldine。  new window
3.Chandler, Alfred Dupont Jr.(1977)。The Visible Hand: The Managerial Revolution in American Business。The Belknap Press of Harvard University Press。  new window
4.Chandler, Alfred Dupont(1990)。Scale and Scope: The Dynamics of Industrial Capitalism。The Belknap Press of Harvard University Press。  new window
5.潘淑滿(2003)。質性研究：理論與應用。臺北市：心理出版社股份有限公司。  延伸查詢new window
6.Chandler, Alfred D. Jr.(1962)。Strategy and Structure: Chapters in the History of the American Industrial Enterprise。MIT Press。  new window
7.Patton, Michael Quinn(1990)。Qualitative evaluation and research method。Sage。  new window
8.Iansiti, Marco、Levien, Roy(2004)。The Keystone Advantage: What the New Dynamics of Business Ecosystems Mean for Strategy, Innovation, and Sustainability。Harvard Business Press。  new window
9.Strauss, Anselm L.、Corbin, Juliet M.(1990)。Basics of qualitative research: Grounded theory procedure and techniques。Sage。  new window
10.洪瑞璘、A. Slywotzky、R. Wise(2005)。創新的原點--掌握顧客隱形需求的8個高成長祕訣。臺北。  延伸查詢new window
11.Bloch, M. L. B.(1953)。The Historian's Craft。New York：Alfred A. Knopf。  new window
12.Shafer, R. J.(1980)。A Guide to Historical Method。Homewood, IL：The Corsey Press。  new window
13.Gottschalk, L. R.(1969)。Understanding History--A Primer of Historical Method。New York：Alfred A. Knopf。  new window
 
 
 
 
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