不正義知覺與情緒勞動之關係：愉悅性之角色__臺灣人文及社會科學引文索引資料庫

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題名：	不正義知覺與情緒勞動之關係：愉悅性之角色
書刊名：	明道學術論壇
作者：	林少龍／周宥菲／陳曉天
作者(外文)：	Lin, Shao-lung／Chou, Yu-fei／Chen, Sheau-tien
出版日期：	2010
卷期：	6:4
頁次：	頁25-47
主題關鍵詞：	不正義知覺；情緒勞動；淺層演出與深層演出；愉悅性；Injustice perception；Emotional labor；Surface acting and deep acting；Agreeableness
原始連結：	連回原系統網址
相關次數：	被引用次數:期刊(0) 博士論文(0) 專書(0) 專書論文(0) 排除自我引用:0 共同引用:26 點閱:61

本研究主要目的在探討第一線員工不正義知覺、情緒勞動（淺層演出與深層演出）以及愉悅性之間的關係。本研究採用匿名式問卷調查法，以職場中與顧客直接接觸之第一線服務員工為研究樣本，有效回收樣本共計254份（回收率69.02%）。研究結果如下：1. 員工不正義知覺不影響淺層演出，但會負向影響深層演出。2. 愉悅性會干擾員工不正義知覺與深層演出之間的關係，而高愉悅性員工的不正義知覺較不會負向影響深層演出。本研究討論研究發現在理論與管理實務上的意涵，同時對未來研究方向提出建議。

以文找文

The purpose of this study was to examine the relationship among the Injustice Perception, Emotional Labor and Agreeableness of first-line employees. The study was based on an anonymous survey done by 254 fist-line employees, and 69.02% of the questionnaires were valid. The results showed:1. Injustice perception did not relate to the surface acting, but negative relate to the deep acting.2. Agreeableness moderated the relationship between injustice perception and deep acting. Specifically, first-line employees with high agreeableness showed less negative relationship between injustice perception and deep acting than those with low agreeableness.This study discussed the implications for theory and practices, and suggestions for the further research.

以文找文

期刊論文
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會議論文
1.	Bailey, J.(1996)。Service agents, emotional labor and costs to overall customer service。San Diego。
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3.	Masterson, S. S.、Taylor, M. S.(1996)。The broadening of procedural justice: Should interactional and procedural components be separate theories?。Cincinnati。

學位論文
1.	Beugre, Constant Dogo(1996)。Analyzing the effects of perceived fairness on organizational commitment and workplace aggression(博士論文)。Rensselaer Polytechnic Institute Tory，New York。
2.	諸承明(1995)。薪資設計要素與組織效能關係之研究：以組織特性與任務特性為情境變項(博士論文)。國立臺灣大學。延伸查詢

圖書
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圖書論文
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