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題名:行動排隊服務對消費者排隊心理影響之研究
書刊名:電子商務學報
作者:周至宏韓揚銘邱建達范錚強 引用關係
作者(外文):Chou, Chih-hungHan, Yang-mingChiou, Jian-taFarn, C. K.
出版日期:2017
卷期:19:2
頁次:頁205-238
主題關鍵詞:時間知覺網路口碑從眾行為社會比較心理行動排隊服務AppTime perceptionE word-of-mouthConformitySocial comparisonMobile queuing services app
原始連結:連回原系統網址new window
相關次數:
  • 被引用次數被引用次數:期刊(3) 博士論文(0) 專書(0) 專書論文(0)
  • 排除自我引用排除自我引用:3
  • 共同引用共同引用:30
  • 點閱點閱:104
期刊論文
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4.陳美如、蔡精育、宋鎧、范錚強(20120600)。線上口碑對消費者購買意圖之影響--網路論壇的實驗研究。中山管理評論,20(2),441-475。new window  延伸查詢new window
5.Dube-Rioux, Laurette、Schmitt, Bernd H.、Leclerc, France(1989)。Consumers' Reactions to Waiting: When Delays Affect the Perception of Service Quality。Advances in Consumer Research,16(1),59-63。  new window
6.Pruyn, Ad、Smidts, Ale(1998)。Effects of Waiting on the Satisfaction with the Service: Beyond Objective Time Measures。International Journal of Research in Marketing,15(4),321-334。  new window
7.Zhou, R.、Soman, D.(2003)。Looking back: Exploring the psychology of queuing and the effect of the number of people behind。Journal of Consumer Research,29(4),517-530。  new window
8.Asch, S. E.(1955)。Opinions and social pressure。Scientific American,193(5),31-35。  new window
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12.Carmon, Z.、Shanthikumar, J. G.、Carmon, T. F.(1995)。A Psychological Perspective on Service Segmentation Models: The Significance of Accounting for Consumers' Perceptions of Waiting and Service。Management Science,41(11),1806-1815。  new window
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14.Lee, Y. J.、Park, J. K.(2008)。The mediating role of consumer conformity in e-compulsive buying。Advances in Consumer Research,35,387-392。  new window
15.Taylor, Shirley(1994)。Waiting for Service: The Relationship Between Delays and Evaluations of Service。Journal of Marketing,58(2),56-69。  new window
16.李家瑩、方郁惠、吳柏勳(20130900)。以期望理論及公平理論探討線上服務失誤補救。電子商務學報,15(3),367-388。new window  延伸查詢new window
17.Bauer, H. H.、Barnes, S. J.、Reichardt, T.、Neumann, M. M.(2005)。Driving Consumer Acceptance of Mobile Marketing: A Theoretical Framework and Empirical Study。Journal of Electronic Commerce Research,6(3),181-192。  new window
18.邱于平、楊美雪(20111200)。部落格口碑訊息訴求對購買決策之影響。電子商務學報,13(4),919-937。new window  延伸查詢new window
19.Borges, A.、Herter, M. M.、Chebat, J. C.(2015)。"It was not that long!": The effects of the in-store TV screen content and consumers emotions on consumer waiting perception。Journal of Retailing and Consumer Services,22,96-106。  new window
20.Koo, Minjung、Fishbach, Ayelet(2010)。A silver lining of standing in line: Queuing increases value of products。Journal of Marketing Research,47(4),713-724。  new window
21.Bielen, F.、Demoulin, N.(2007)。Waiting time influence on the satisfaction-loyalty relationship in services。Managing Service Quality: An International Journal,17(2),174-193。  new window
22.Weiss, A. S.(2013)。Exploring news apps and location-based services on the smartphone。Journalism & Mass Communication Quarterly,90(3),435-456。  new window
23.King, R. A.、Racherla, P.、Bush, V. D.(2014)。What we know and don't know about online word-of-mouth: A review and synthesis of the literature。Journal of Interactive Marketing,28(3),167-183。  new window
24.Martin, W. C.、Leug, J. E.(2013)。Modeling word-of-mouth usage。Journal of Business Research,66(7),801-808。  new window
25.Noguera, J. M.、Barranco, M. J.、Segura, R. J.、Martínez, L.(2012)。A mobile 3D-GIS hybrid recommender system for tourism。Information Sciences,215,37-52。  new window
26.Husain, W.、Dih, L. Y.(2012)。A Framework of a Personalized Location-based Traveler Recommendation System in Mobile Application。International Journal of Multimedia and Ubiquitous Engineering,7(3),11-18。  new window
27.Bellman, S.、Potter, R. F.、Treleaven-Hassard, S.、Robinson, J. A.、Varan, D.(2011)。The effectiveness of branded mobile phone Apps。Journal of Interactive Marketing,25(4),191-200。  new window
28.Lascu, D.-N.、Zinkhan, G. B.(1999)。Consumer conformity: Review and applications for marketing theory and practice。Journal of Marketing Theory and Practice,7(3),1-12。  new window
29.Hockenhull, T.(2000)。Getting the edge in professional selling: Queues, numbers, and time wasting。Business World,1。  new window
30.張阜民、王秀郎、林意凡、高勝助(20130300)。建構一個適地性服務兼具行動監控的行動學習系統。科學與工程技術期刊,9(1),67-77。  延伸查詢new window
31.Allon, G.、Hanany, E.(2012)。Cutting in line: Social norms in queues。Management Science,58(3),493-506。  new window
32.Anić, I. D.、Radas, S.、Miller, J. C.(2011)。Antecedents of consumers' time perceptions in a hypermarket retailer。The Service Industries Journal,31(5),809-828。  new window
33.Dai, H.、Palvi, P. C.(2009)。Mobile commerce adoption in China and the United States: A cross-cultural study。ACM SIGMIS Database: the DATABASE for Advances in Information Systems,40(4),43-61。  new window
34.Hirschman, E. C.(1987)。People as products: Analysis of a complex marketing exchange。The Journal of Marketing,51(1),98-108。  new window
35.Hornik, Jacob、Cherian, Joseph、Zakay, Dan(1994)。The influence of prototypic values on the validity of studies using time estimates。Journal of the Market Research Society,36(2),145-148。  new window
36.Hornsey, M. J.、Majkut, L.、Terry, D. J.、McKimmie, B. M.(2003)。On being loud and proud: Non-conformity and counter-conformity to group norms。British Journal of Social Psychology,42(3),319-335。  new window
37.Janakiraman, N.、Meyer, R. J.、Hoch, S. J.(2011)。The psychology of decisions to abandon waits for service。Journal of Marketing Research,48(6),970-984。  new window
38.Jones, P.、Dent, M.(1994)。Improving service: Managing response time in hospitality operations。International Journal of Operations & Production Management,14(5),52-58。  new window
39.Kellaris, J. J.、Kent, R. J.(1992)。The influence of music on consumers' temporal perceptions: Does time fly when you're having fun?。Journal of Consumer Psychology,1(4),365-376。  new window
40.Lin, Y.-T.、Xia, K.-N.、Bei, L.-T.(2015)。Customer's perceived value of waiting time for service events。Journal of Consumer Behaviour,14(1),28-40。  new window
41.Lu, Y.、Musalem, A.、Olivares, M.、Schilkrut, A.(2013)。Measuring the effect of queues on customer purchases。Management Science,59(8),1743-1763。  new window
42.Rafaeli, A.、Barron, G.、Haber, K.(2002)。The effects of queue structure on attitudes。Journal of Service Research,5(2),125-139。  new window
43.Raz, O.、Ert, E.(2008)。"Size counts": The effect of queue length on choice between similar restaurants。Advances in Consumer Research,35,803-804。  new window
44.Shankar, V.、Balasubramanian, S.(2009)。Mobile marketing: A synthesis and prognosis。Journal of Interactive Marketing,23(2),118-129。  new window
45.Shankar, V.、Venkatesh, A.、Hofacker, C.、Naik, P.(2010)。Mobile marketing in the retailing environment: Current insights and future research avenues。Journal of Interactive Marketing,24(2),111-120。  new window
46.Troutwine, R.、O'Neal, E. C.(1981)。Volition, performance of a boring task and time estimation。Perceptual and Motor Skills,52(3),865-866。  new window
47.van Riel, A. C. R.、Semeijn, J.、Ribbink, D.、Bomert-Peters, Y.(2012)。Waiting for service at the checkout: Negative emotional responses, store image and overall satisfaction。Journal of Service Management,23(2),144-169。  new window
48.Wexler, M. N.(2015)。Re-thinking queue culture: The commodification of thick time。International Journal of Sociology and Social Policy,35(3/4),165-181。  new window
49.Yadav, M. S.、De Valck, K.、Hennig-Thurau, T.、Hoffman, D. L.、Spann, M.(2013)。Social commerce: A contingency framework for assessing marketing potential。Journal of Interactive Marketing,27(4),311-323。  new window
50.Festinger, Leon(1954)。A theory of social comparison processes。Human Relations,7(2),117-140。  new window
51.Park, Do-Hyung、Lee, Jumin、Han, Ingoo(2007)。The effect of on-line consumer reviews on consumer purchasing intention: The moderating role of involvement。International Journal of Electronic Commerce,11(4),125-148。  new window
52.Larson, Richard C.(1987)。Or forum-perspectives on queues: Social justice and the psychology of queueing。Operations Research,35(6),895-905。  new window
53.Huang, Jen-Hung、Chen, Yi-Fen(2006)。Herding in Online Product Choice。Psychology and Marketing,23(5),413-428。  new window
54.Banerjee, Abhijit V.(1992)。A simple model of herd behavior。The Quarterly Journal of Economics,107(3),797-817。  new window
55.Hennig-Thurau, Thorsten、Gwinner, Kevin P.、Walsh, Gianfranco、Gremler, Dwayne D.(2004)。Electronic Word-of-Mouth via Consumer-Opinion Platforms: What Motivates Consumers to Articulate Themselves on the Internet?。Journal of Interactive Marketing,18(1),38-52。  new window
56.Bristor, Julia M.(1990)。Enhanced explanations of word of mouth communications: The power of relationships。Research in Consumer Behavior,4,51-83。  new window
57.Chatterjee, Patrali(2001)。Online Reviews: Do Consumers Use Them?。Advances in Consumer Research,28(1),129-133。  new window
58.Ross, Lee、Bierbrauer, Gunter、Hoffman, Susan(1976)。The role of attribution processes in conformity and dissent: Revisiting the Asch situation。American Psychologist,31(2),148-157。  new window
59.Baker, Julie、Cameron, Michaelle(1996)。The Effects of the Service Environment on Affect and Consumer Perception of Waiting Time: An Integrative Review and Research Propositions。Journal of the Academy of Marketing Science,24(4),338-349。  new window
60.周逸衡、黃毓瑩、陳華寧、楊俊明(20060600)。情緒類別及等待發生時點對等待時間知覺的影響。中山管理評論,14(2),487-516+313。new window  延伸查詢new window
61.Ajzen, Icek、Fishbein, Martin(1977)。Attitude-Behavior Relations: A Theoretical Analysis and Review of Empirical Research。Psychological Bulletin,84(5),888-918。  new window
62.Deutsch, M.、Gerard, H. B.(1955)。A study of normative and informational social influences upon individual judgment。The Journal of Abnormal and Social Psychology,51(3),629-636。  new window
會議論文
1.Lehrer, C.、Constantiou, I.、Hess, T.(2011)。Examining the determinants of mobile location-based services' continuance。The Thirty Second International Conference on Information Systems。Shanghai。  new window
2.Sarwat, M.、Eldawy, A.、Mokbel, M. F.、Riedl, J.(2013)。PLUTUS: Leveraging location-based social networks to recommend potential customers to venues。The 14th International Conference on Mobile Data Management。Washington, DC。  new window
圖書
1.Schmenner, R. W.(1995)。Service operations management。Englewood Cliffs, New Jersey:Prentice Hall。  new window
2.Lovelock, C. H.、Wirtz, J.(2010)。Services Marketing: People, Technology, Strategy。NJ:Prentice Hall。  new window
3.Berry, L. L.、Parasuraman, A.(2004)。Marketing Services: Competing Through Quality。New York, NY:Simon and Schuster。  new window
4.Hanson, W. A.、Kalyanam, K.(2007)。Internet Marketing & E-Commerce。Ohio:Thomson South-Western。  new window
5.Jacobs, F. R.、Chase, R. B.(2014)。Operations and supply chain management。NY:McGraw-Hill Education。  new window
6.Maister, D. H.(1984)。The psychology of waiting lines。Boston, Massachusetts:Harvard Business School Publishing。  new window
7.Hair, Joseph F. Jr.、Anderson, Rolph E.、Tatham, Ronald L.、Black, William C.、Babin, Barry J.(1998)。Multivariate data analysis。Prentice-Hall, Inc.。  new window
8.Nunnally, Jum C.、Bernstein, Ira H.(1978)。Psychometric Theory。McGraw-Hill。  new window
其他
1.Doerr, J.(2011)。Top mobile Internet trends,http://www.slideshare.net/kleinerperkins/kpcb-top-10-mobile-trends-feb-2011, 。  new window
2.資策會產業情報研究所(2015)。《行動購物需求調查分析》62.5%臺灣網友有行動購物經驗,https://mic.iii.org.tw/IndustryObservations_PressRelease02.aspx?sqno=382。  延伸查詢new window
圖書論文
1.Debo, L. G.、Veeraraghavan, S. K.(2009)。Models of herding behavior in operations management。Consumer-Driven Demand and Operations Management Models。London:Springer US。  new window
2.Chuo, H. Y.、Heywood, J. L.(2014)。An optimal queuing wait for visitors' most favorite ride at theme parks。Advances in Hospitality and Leisure。Bingley:Emerald。  new window
 
 
 
 
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