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題名:品牌粉絲專頁之社群情感氛圍初探
書刊名:管理與系統
作者:林郁翔 引用關係任立中 引用關係
作者(外文):Lin, Yu-hsiangJen, Lichung
出版日期:2019
卷期:26:1
頁次:頁79-112
主題關鍵詞:社群情感氛圍社群廣告口碑情緒渲染社會化Social affective toneSocial advertisingWord-of-mouthEmotional contagionSocialization
原始連結:連回原系統網址new window
相關次數:
  • 被引用次數被引用次數:期刊(3) 博士論文(0) 專書(0) 專書論文(0)
  • 排除自我引用排除自我引用:3
  • 共同引用共同引用:27
  • 點閱點閱:33
過去層級效果模式之研究僅限於個體層次的探討,無法解釋在群體層次的社群環境中,廣告在人們口碑的推波助瀾下,衍生強烈的情感氛圍和行為意圖。此暗示社群情感氛圍是影響行為意圖之關鍵,但過去研究對於社群情感氛圍之概念,與其前因後果的探討仍十分匱乏。本研究應用情緒渲染和群體社會化理論,建構品牌粉絲專頁的「社群廣告-社群情感氛圍-行為意圖」之群體層次層級效果模式。結果證實,相較於平面廣告,瀏覽社群廣告會產生社群正/負向情感氛圍,而主要影響關鍵是社群廣告衍生的正/負面口碑。再者,比較個體和群體層級效果模式之廣告效果,顯示相較於平面廣告產生消費者情感對行為意圖之影響效果,社群廣告及衍生口碑產生社群情感氛圍對行為意圖之影響效果較強,尤其是社群負向情感氛圍對口碑意願之影響。
Previous studies on the Hierarchy-of-effects (HOE) model were only limited to the individual level. Related discussions, however, were failed to provide explanation at the group level, that is, the phenomenon of advertising, intensified by consumers' word-of-mouth (WOM), radiating massive affective tone and behavioral intentions on social media. This implies that social affective tone (SAT) is determinant for influencing the behavioral intentions of consumers. The discussion on the concept, the antecedent, and the consequence of SAT, however, have not been discussed sufficiently. This study constructed the HOE model on the group level of ''social advertising-social affective tone-behavioral intention'' for brand fan pages by applying the theory of emotional contagion and group socialization. The results show that compared to viewing print advertising, browsing social advertising will generate positive or negative SAT and the keys to the impact are positive or negative WOM derived from the social advertising. Furthermore, compared to the advertising effect of HOE model between individual and group level, the results show that compared to the influence of consumer affection derived from viewing print advertising on the behavioral intentions, the effect of influencing the customer's behavioral intentions through the SAT derived from browsing social advertising is stronger; specifically, the effect of negative SAT on the WOM intention.
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117.Mitchell, Andrew A.、Olson, Jerry C.(1981)。Are Product Attribute Beliefs the Only Mediator of Advertising Effects on Brand Attitude?。Journal of Marketing Research,18(3),318-332。  new window
118.Mason, C. M.、Griffin, M. A.(2003)。Group task satisfaction: The group's shared attitudes to its task and work environment。Group & Organization Management,30(6),625-652。  new window
會議論文
1.Gountas, S.、Ewing, M.(2003)。The Softer Side of Services: Exploring the Effect of Sincerity and Emotional Contagion on Satisfaction。The ANZMAC 2003 Conference,(會議日期: 2003/12/01-12/03)。Adelaide。  new window
研究報告
1.Louis, M. B.(1983)。Culture: Yes; Organization: No!。Cambridge:Massachusetts Institute of Technology, Sloan School of Management。  new window
圖書
1.Hatfield, Elaine、Cacioppo, John T.、Rapson, Richard L.(1994)。Emotional contagion。Cambridge University Press。  new window
2.Kotler, P.、Armstrong, G.(1994)。Principles of Marketing。Englewood Cliffs, NJ:Prentice-Hall。  new window
3.Hair, J. F. Jr.、Anderson, R. E.、Tatham, R. L.、Black, W. C.(1995)。Multivariate data analysis with reading。New York, NY:Macmillan。  new window
4.Arnould, E.、Price, L.、Zinkhan, G.(2002)。Consumers。New York, NY:McGraw-Hill Companies, Inc.。  new window
5.Hair, J. F. Jr.、Anderson, R. E.、Tatham, R. L.、Black, W. C.(1995)。Multivariate Data Analysis with Reading。Free Press。  new window
6.Lambin, J. J.(1976)。Advertising, Competition and Market Conduct in Oligopoly Over Time。Amsterdam:North-Holland Publishing Company。  new window
7.Shimp, T. A.、Andrews, J. C.(2013)。Advertising, Promotion and Supplemental Aspects of Integrated Marketing Communications。Mason, OH:Thomson South-Western。  new window
8.Kotler, Philip(1997)。Marketing Management: Analysis, Planning, Implementation, and Control。Prentice-Hall。  new window
9.Osgood, Charles Egerton、Suci, George John、Tannenbaum, Percy H.(1957)。The Measurement of Meaning。Urbana, IL:University of Illinois Press。  new window
10.Ling, R. S.(2004)。The mobile connection: The cell phone's impact on society。San Francisco:Morgan Kaufmann。  new window
11.Nunnally, Jum C.、Bernstein, Ira H.(1978)。Psychometric Theory。McGraw-Hill。  new window
其他
1.何英煒(20130819)。台灣人瘋臉書名列前茅,http://news.chinatimes.com/tech/171706/122013081900251.html。  延伸查詢new window
圖書論文
1.Day, G. S.(1973)。Theories of attitude structure and change。Consumer behavior: Theoretical sources。Englewood Cliffs, NJ:Prentice-Hall。  new window
2.George, J. M.(1996)。Group affective tone。Handbook of Work Group Psychology。Chichester:Wiley。  new window
3.Bliese, P. D.(2000)。Within-group Agreement, Non-independence, and Reliability Implications for Data Aggregation and Analyses。Multilevel theory, research, and methods in organizations: Foundations, extensions, and new directions。San Francisco:Jossey-Bass。  new window
4.Peterson, R. A.、Sauber, M.(1983)。A Mood Scale for Survey Research。American Marketing Association Educators Proceedings。Chicago:American Marketing Association。  new window
5.Resnick, P.、Zeckhauser, R.(2002)。Trust among Strangers in Internet Transactions: Empirical Analysis of Ebay's Reputation System。The Economics of the Internet and E-Commerce。Greenwich, CT:JAI Press。  new window
6.Rosenberg, M.、Abelson, R.(1960)。An Analysis of Cognitive Balancing。Attitude organization and change。New Haven, CT:Yale University Press。  new window
 
 
 
 
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