| 期刊論文1. | Mosahab, R.、Mahamad, O.、Ramayah, T.(2010)。Service quality, customer satisfaction and loyalty: A test of mediation。International Business Research,3(4),321-344。 ![](/gs32/thssjcncl/image/nclsfx.gif) ![new window](/gs32/images/newin.png) | 2. | 李君如、林筱淇(20100500)。觀光工廠屬性、顧客價值、滿意度與忠誠度關係之研究--以白蘭氏健康博物館為例。休閒與遊憩研究,4(1),113-155。 延伸查詢![new window](/gs32/images/newin.png) | 3. | Lee, Sangjae、Jeon, Sungil、Kim, Doyoung(2011)。The impact of tour quality and tourist satisfaction on tourist loyalty: The case of Chinese tourists in Korea。Tourism Management,32(5),1115-1124。 ![](/gs32/thssjcncl/image/nclsfx.gif) ![new window](/gs32/images/newin.png) | 4. | Karatepe, O. M.(2011)。Service quality, customer satisfaction and loyalty: the moderating role of gender。Journal of Business Economics & Management,12(2),278-300。 ![](/gs32/thssjcncl/image/nclsfx.gif) ![new window](/gs32/images/newin.png) | 5. | 李君如(20121200)。白蘭氏健康博物館遊客參觀品質、滿意度與參觀效益之模式建構與驗證。品質學報,19(6),541-563。 延伸查詢![new window](/gs32/images/newin.png) | 6. | Mägi, Anne W.(2003)。Share of Wallet in Retailing: The Effects of Customer Satisfaction, Loyalty Cards and Shopper Characteristics。Journal of Retailing,79(2),97-106。 ![](/gs32/thssjcncl/image/nclsfx.gif) ![new window](/gs32/images/newin.png) | 7. | Alonso, A. D.、O'Neill, M. A.、Kim, K.(2010)。In search of authenticity: A case examination of the transformation of Alabama's Langdale Cotton Mill into an industrial heritage tourism attraction。Journal of Heritage Tourism,5(1),33-48。 ![](/gs32/thssjcncl/image/nclsfx.gif) ![new window](/gs32/images/newin.png) | 8. | Mitchell, Mark A.、Mitchell, Sheila J.(2001)。Consumer experience tourism in the nonprofit and public sectors。Journal of Nonprofit & Public Sector Marketing,9(3),21-27。 ![](/gs32/thssjcncl/image/nclsfx.gif) ![new window](/gs32/images/newin.png) | 9. | Žabkar, V.、Brenčič, M. M.、Dmitrović, T.(2010)。Modelling perceived quality, visitor satisfaction and behavioural intentions at the destination level。Tourism Management,31(4),537-546。 ![](/gs32/thssjcncl/image/nclsfx.gif) ![new window](/gs32/images/newin.png) | 10. | Loureiro, S. M. C.、González, F. J. M.(2008)。The importance of quality, satisfaction, trust and image in relation to rural tourist loyalty。Journal of Travel and Tourism Marketing,25(2),117-136。 ![](/gs32/thssjcncl/image/nclsfx.gif) ![new window](/gs32/images/newin.png) | 11. | Hospers, G. Jan(2002)。Industrial Heritage Tourism and Regional Restructuring in the European Union。European Planning Studies,10(3),397-404。 ![](/gs32/thssjcncl/image/nclsfx.gif) ![new window](/gs32/images/newin.png) | 12. | Homburg, C.、Giering, A.(2001)。Personal characteristics as moderators of the relationship between customer satisfaction and loyalty: An empirical analysis。Psychology & Marketing,18(1),43-66。 ![](/gs32/thssjcncl/image/nclsfx.gif) ![new window](/gs32/images/newin.png) | 13. | Millán, Ángel、Esteban, Águeda(2004)。Development of a Multiple-item Scale for Measuring Customer Satisfaction in Travel Agencies Services。Tourism Management,25(5),533-546。 ![](/gs32/thssjcncl/image/nclsfx.gif) ![new window](/gs32/images/newin.png) | 14. | Edwards, J. A.、Llurdes, J. C.(1996)。Mines and Quarries: Industrial Heritage Tourism。Annals of Tourism Research,23(2),341-363。 ![](/gs32/thssjcncl/image/nclsfx.gif) ![new window](/gs32/images/newin.png) | 15. | Shoemaker, Stowe、Lewis, Robert C.(1999)。Customer Loyalty: The Future of Hospitality Marketing。International Journal of Hospitality Management,18(4),345-370。 ![](/gs32/thssjcncl/image/nclsfx.gif) ![new window](/gs32/images/newin.png) | 16. | Westbrook, Robert A.(1980)。Intrapersonal Affective Influences on Consumer Satisfaction with Products。Journal of Consumer Research,7(1),49-54。 ![](/gs32/thssjcncl/image/nclsfx.gif) ![new window](/gs32/images/newin.png) | 17. | 李君如、陳俞伶(20090300)。觀光吸引力、服務品質、知覺價值、顧客滿意度及忠誠度關係之研究--以白蘭氏觀光工廠為例。顧客滿意學刊,5(1),93-119。 延伸查詢![new window](/gs32/images/newin.png) | 18. | Neal, William D.(1999)。Satisfaction is Nice, but Value Drives Loyalty。Marketing Research,11(1),20-23。 ![](/gs32/thssjcncl/image/nclsfx.gif) ![new window](/gs32/images/newin.png) | 19. | Grønholdt, Lars、Martensen, Anne、Kristensen, Kai(2000)。The Relationship between Customer Satisfaction and Loyalty: Cross-industry Differences。Total Quality Management,11(4-6),509-514。 ![](/gs32/thssjcncl/image/nclsfx.gif) ![new window](/gs32/images/newin.png) | 20. | Lee, J.、Graefe, A. R.、Burns, R. C.(2004)。Service Quality, Satisfaction, and Behavioral Intention among Forest Visitors。Journal of Travel & Tourism Marketing,17(1),73-82。 ![](/gs32/thssjcncl/image/nclsfx.gif) ![new window](/gs32/images/newin.png) | 21. | Kim, M. K.、Park, M. C.、Jeong, D. H.(2004)。The effects of customer satisfaction and switching barrier on customer loyalty in Korean mobile telecommunication services。Telecommunications Policy,28(2),145-159。 ![](/gs32/thssjcncl/image/nclsfx.gif) ![new window](/gs32/images/newin.png) | 22. | Mohammad, B.、Som, A.(2010)。Industrial mining tourism activities。Anatolia: An International Journal of Tourism and Hospitality Research,21(2),379-383。 ![](/gs32/thssjcncl/image/nclsfx.gif) ![new window](/gs32/images/newin.png) | 23. | Mittal, Vikas、Kamakura, Wagner A.(2001)。Satisfaction, Repurchase Intent, and Repurchase Behavior: Investigating the Moderating Effect of Customer Characteristics。Journal of Marketing Research,38(1),131-142。 ![](/gs32/thssjcncl/image/nclsfx.gif) ![new window](/gs32/images/newin.png) | 24. | Fornell, Claes(1992)。A national customer satisfaction barometer: The Swedish experience。Journal of Marketing,56(1),6-21。 ![](/gs32/thssjcncl/image/nclsfx.gif) ![new window](/gs32/images/newin.png) | 25. | Olsen, Svein Ottar(2002)。Comparative Evaluation and the Relationship between Quality, Satisfaction, and Repurchase Loyalty。Journal of the Academy of Marketing Science,30(3),240-249。 ![](/gs32/thssjcncl/image/nclsfx.gif) ![new window](/gs32/images/newin.png) | 26. | Rust, Roland T.、Zahorik, Anthony J.(1993)。Customer Satisfaction, Customer Retention, and Market Share。Journal of Retailing,69(2),193-215。 ![](/gs32/thssjcncl/image/nclsfx.gif) ![new window](/gs32/images/newin.png) | 27. | Hu, Li-tze、Bentler, Peter M.(1999)。Cutoff criteria for fit indexes in covariance structure analysis: Conventional criteria versus new alternatives。Structural Equation Modeling: A Multidisciplinary Journal,6(1),1-55。 ![](/gs32/thssjcncl/image/nclsfx.gif) ![new window](/gs32/images/newin.png) | 28. | Cronin, J. Joseph Jr.、Taylor, Steven A.(1992)。Measuring Service Quality: A Reexamination and Extension。Journal of Marketing,56(3),55-68。 ![](/gs32/thssjcncl/image/nclsfx.gif) ![new window](/gs32/images/newin.png) | 29. | Yoon, Yooshik、Uysal, Muzaffer(2005)。An Examination of the Effects of Motivation and Satisfaction on Destination Loyalty: a structural model。Tourism Management,26(1),45-56。 ![](/gs32/thssjcncl/image/nclsfx.gif) ![new window](/gs32/images/newin.png) | 30. | Anderson, Eugene W.、Fornell, Claes、Lehmann, Donald R.(1994)。Customer satisfaction, market share, and profitability: Findings from Sweden。Journal of Marketing,58(3),53-66。 ![](/gs32/thssjcncl/image/nclsfx.gif) ![new window](/gs32/images/newin.png) | 會議論文1. | 李君如(2007)。邁向觀光工廠之發展策略。台中:靜宜大學。 延伸查詢![new window](/gs32/images/newin.png) | 2. | Czepiel, J. A.、Rosenberg, L. J.、Akerele, A.(1975)。Perspectives on consumer satisfaction119-123。 ![](/gs32/thssjcncl/image/nclsfx.gif) ![new window](/gs32/images/newin.png) | 學位論文1. | Petrick, J. F.(1999)。An examination of the relationship between golf travelers' satisfaction, perceived value and loyalty and their intentions to revisit(博士論文)。Clemson University,Clemson, SC。 ![](/gs32/thssjcncl/image/nclsfx.gif) ![new window](/gs32/images/newin.png) | 圖書1. | Zeithaml, Valarie A.、Binter, Mary Jo(1996)。Service Marketing。McGraw-Hill。 ![](/gs32/thssjcncl/image/nclsfx.gif) ![new window](/gs32/images/newin.png) | 2. | Byrne, B. M.(1998)。Structural equation model with LISREL, PRELIS, and SIMPLIS: basic concepts, applications, and programming。NJ:Lawrence Erlbaum Associates, Inc.。 ![](/gs32/thssjcncl/image/nclsfx.gif) ![new window](/gs32/images/newin.png) | 3. | Schumacker, R. E.、Lomax, R. G.(2004)。A beginner's guide to structural equation modeling。Taylor & Francis。 ![](/gs32/thssjcncl/image/nclsfx.gif) ![new window](/gs32/images/newin.png) | 4. | Page, S. J.、Brunt, P.、Busby, G.、Connell, J.(2006)。Tourism: A Morden Synthesis。London:Thomson。 ![](/gs32/thssjcncl/image/nclsfx.gif) ![new window](/gs32/images/newin.png) | 5. | Oliver, Richard L.(1997)。Satisfaction: A behavioral perspective on the consumer。Irwin/McGraw-Hill。 ![](/gs32/thssjcncl/image/nclsfx.gif) ![new window](/gs32/images/newin.png) | 圖書論文1. | 李君如(2008)。工廠悠遊.設計想像。觀光工廠新玩味。經濟部工業局/中部辦公室。 延伸查詢![new window](/gs32/images/newin.png) | |