品牌名稱是重要的品牌資產,在傳遞品牌價值、構建品牌形象和凸顯品牌特征的過程中起到關鍵作用。以往研究發現,品牌名稱的語義特征和語音特征都會對消費者知覺和偏好產生影響,但少有研究考察品牌名稱語音特征中疊音的作用。本研究將從嬰兒圖式的角度,基于刻板印象內容模型,通過4個實驗考察疊音品牌名稱對消費者知覺和偏好的影響,并檢驗元音特征和產品類型的調節作用。研究結果表明:(1)與非疊音品牌名稱相比,疊音品牌名稱會讓消費者覺得該品牌更像嬰兒,進而感覺該品牌更加溫暖,但是能力更低。(2)疊音對于消費者溫暖知覺的影響受到元音特征的調節。當品牌名稱中含有前元音時,疊音對于溫暖知覺的影響會削弱。(3)疊音對于消費者偏好的影響受到產品類型的調節。對于享樂型產品,消費者更偏好疊音品牌名稱;對于實用型產品,消費者更偏好非疊音品牌名稱。本文為品牌名稱的設計提供了指導,同時也豐富了嬰兒圖式和刻板印象內容模型的理論內涵。

Brand name is significant brand equity. It plays a vital role in delivering brand value, building brand image and highlighting brand characteristics. Previous research found that the semantic and phonetic features of a brand name would influence consumers’ perception and preference. There is rarely any research paid attention to the function of repeated two-syllables. From the perspective of baby schema and based on stereotype content model, this study examined the effect of repeated two-syllable brand name on consumers’ perception and preference and verified the moderating effects of vowel features and product type. We investigated the effect of repeated two-syllable brand name on consumers’ perception through 3 studies and 4 experiments. Study 1 examined the effect of repeated two-syllable brand name on baby schema and warm-competence perception by 2 experiments. Experiment 1 conducted single factor experiment(repeated and non-repeated) with 72 valid participants, including 29 males and 43 females, averaging 20.29 years of age. Compared to non-repeated ones, the results of the experiment suggested, repeated two-syllable brand names were more baby-like evaluated by consumers. Experiment 2 also used single factor experiment design(repeated and non-repeated). 263 valid participants were obtained, including 120 males and 143 females, averaging 21.74 years of age. The results showed that repeated two-syllable brand name was more likely to be regarded as baby with more warmth and less competence. And baby schema mediated the repeated two-syllables and warmth-competence perception. Study 2 looked into the moderation of vowel features between repeated two-syllable brand name and consumers’ perception. We adopted a 2(repeated vs. non-repeated) × 2(vowel and non-vowel) double factors between subjects design with 253 valid participants, including 203 males and 50 females, averaging 18.52 years of age. The results of the study indicated that the effect of repeated two-syllables on consumers’ warmth perception was moderated by vowel features. When a brand name contained front vowel, the effect would be weakened. Study 3 examined, with 1 experiment, the product type as moderation between repeated two-syllable brand name and consumer preference. A 2(repeated two-syllable feature: repeated vs. non-repeated) × 2(product feature: hedonic and utilitarian) double factors mixed design was adopted, among which the product feature was between-group factor and repeated two-syllable feature was in-group factor. 104 valid participants were obtained, including 53 males and 51 females, averaging 32.94 years of age. The results showed that the effect of repeated two-syllables on consumers’ preference was moderated by product type. With regard to hedonic product, consumers’ preferred repeated two-syllable brand names; utilitarian product, however, they favoured non-repeated two-syllable brand names. Although there were a few studies about phonetic features of brand name, they mostly focused on the effect of single phonetic features(front vowel, back vowel) on consumers’ perception. Hardly any studies examined phonetic structural features. This study expanded the phonetic research of brand name from single phonetic features to phonetic structural features and provided a new perspective for brand name research.