一、中文部份
Rue, L. W., & Byars, L. L. (1999)，管理學：技巧與應用(8版，賀力行，裴文，楊振隆譯)，台北：前程企業管理有限公司(原文於1997年出版)。
行政院勞工委員會編製(2000)，中華民國職業分類典，台北：編製者發行。
行政院勞工委員會勞工安全衛生研究所(1997)，勞工衛生研究相關技術資料彙編(IOSH86-T-021)，台北：著者發行。
長榮航空公司(2002)，人才招募[線上資料]，來源：http://www. evaair.com/html/global/chinese/global_tools/carop/gb_ch_gt_carop_home/0,1784,,00.html [日期不詳]。
陳順宇(2000)，迴歸分析(3版)，台南：著者發行。
黃如萍(2001, February 2)，華航招考空服員，5200人想飛，中國時報(台北)，7版。
黃俊英(1997)，行銷研究概論(2版)，台北：華泰書局。
黃曼瑩(1998, October 1)，女空服員易患乳癌，中時晚報(台北)，6版。
張紹勳，林秀娟(1995)，SPSS for Windows統計分析：初等統計與高等統計(下冊)，台北：松崗。
榮泰生(1997)，企業研究方法，台北：五南圖書出版有限公司。
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