于泳泓(2002)。平衡計分卡最佳實務。台北市：商周文化。
王怡心(2004)。大學圖書館應用BSC之案例--國立臺北大學：平衡計分卡擴大運用非營利事業組織也可行。會計研究月刊，224，150-155。
王珮玲(2001)。公共圖書館績效評估之研究—以台北市立圖書館為例。國家圖書館館刊運用，2，35-65。
王麗焦(2006)。大學圖書館評鑑之探討。國家圖書館館刊，95(1)，35-38。
吳明憲(2006)。平衡計分卡在大學圖書館之應用—以屏教大圖書館為例。未出版之碩士論文，國立屏東教育大學教育行政研究所，屏東市。
林心怡(2005)。使用DEA衡量圖書館服務品質與經營效率—以高雄市立圖書館為例。未出版之碩士論文，國立高雄應用科技大學人力資源發展研究所，高雄市。
林岳民(2009)。大學圖書館之營運績效分析與標竿學習之探討。未出版之碩士論文，私立中華大學科技管理研究所，新竹市。
林雅智(2002)。大學圖書館評比模式之建構與實證研究。未出版之博士論文，國立成功大學工業管理研究所，台南市。
洪世昌(2001)。標竿分析與ISO 11620於圖書館績效評估之應用。國立台灣師範大學圖書館通訊，48，2-6。
教育部統計資料(2011)。教育部統計處。檢索日期100年6月28日，取自http://140.111.34.54/statistics/index.aspx
高強(1997)。大學圖書館績效評估模式之建構與應用。台北市：行政院國家科學委員會專題研究計劃。
高強(1998)。由非營利單位之效率評估—談圖書館績效評量。國立成功大學圖書館館刊，1，2-9。高強，黃旭男，Toshiyuki sueyoshi(2003)。管理績效評估：資料包絡分析法。台北市：華泰書局。
孫遜(2004)。資料包絡分析法—理論與應用。台北市：揚智文化。
許士軍(2009)。策略核心組織：以平衡計分卡有效執行企業策略。台北：臉譜。
張保隆、陳澤義(1995)。臺灣各縣市文化中心相對績效之評估。中國行政，57，31-45。
盧秀菊(2003)。圖書館之績效評估。中國圖書館學會會報，71，1-19。應立志、黃長永(2006)。公共圖書館績效評估之探討：以雲林縣鄉鎮圖書館為例。臺灣圖書館管理季刊，2(4)，77-98。
謝玲芬、陳佩雯(2004)。運用效率與效能評估圖書館服務績效。2004產業管理創新研討會論文集，台中：修平技術學院。
謝寶煖(1998)。從顧客觀點來談圖書館的績效評估。國立成功大學圖書館館刊，1，10。簡明忠(2005)。延長國民發展教育趨勢之探討。技術及職業教育，27，20-25。
羅思嘉、梁伶君(1998)。大學圖書館績效評估模式之研究。國立成功大學圖書館館刊，1，23-35。蘇偉鴻(2010)。應用二階段資料包絡分析法在辦學績效之評估－以台灣南部五縣市技職校院為例。未出版之碩士論文，私立南台科技大學企業管理研究所，台南市。
顧志遠(1987)。有關非營利機關效率評估及預算再分配之整體規劃模式研究。未出版之碩士論文，國立清華大學工業工程研究所，新竹市。
Abbott, C. (1994). Performance Measurement in Library and Information Services. London: Aslib.
Baker, S. L. & Lancaster, F. W. (1991). The Measurement and Evaluation of Library Services. VA: Information Resources Press.
Banker, R. D., Charnes, A. & Cooper, W. W. (1984). Some Models for Estimating Technical and Scale Efficiencies in Data Envelopment Analysis. Management Science, 33, 1078-1092.
Brophy, P., Clarke, Z., Brinkley, M. & Mundt, S. (2002). EQUINOX: Library Performance Measurement and Quality Management System, Performance Indicators for Electronic Library Services.
Charnes, A., W. W. Cooper, & E. Rhodes (1978). Measuring the Efficiency of Decision Making Units. European Journal of Operational Research, 2, 2429-444.
Chen, T. Y. (1997). A Measurement of the Resource Utilization Efficiency of University Libraries. International Journal of Production Economics, 63, 71-80.
Chatzigeorgiou, A., Stiakakis, E. (2010). Benchmarking Library and Application Software with Data Envelopment Analysis. Software Quality Journal, published online: 19 September.
Crowford, J. (1996). Evaluation of Library and Information Services. London: Aslib.
Dougherty, R. M. (1991). Research Libraries Must Abandon the Idea that ‘Bigger is Better’. Chronicle of Higher Education, June, A32.
Easun, M. S. (1992). Identifying Efficiencies in Resource Management: an Application of Data Envelopment Analysis to Selected School Libraries in California. PH.D. Thesis, CA: University of California, Berkerly.
Farrell, M. J. (1957). The measurement of productive efficiency. Journal Research Statistics Society. 120(3): 253-281.
Gerhard, R. & Margit, S. R. (2006). University Library Benchmarking: an International comparison using DEA. International Journal of Production Economics, 100, 131-147.
Golany, B. (1988). A Note On Including Ordinal Relation A Mong Multipliers in DEA. Management Science, 34(8), 1029-1033.
Golany, B. & Roll, Y. (1989). An Application Procedure for DEA. OMEGA, 17(3), 237-250.
Hammond, C. J. (2002). Efficiency in the Provision of Public Service: A Data Envelopment Analysis of UK Public Library Systems. Applied Economic, 34(5), 649-657.
Hernon, P. & Altman, E. (1996). Service Quality in Academic Libraries. NJ: Ablex.
Hsieh, L. F., Chin, J. B. & Wu, M. C. (2004). The Performance Indicators of University E-library in Taiwan. The Electronic Library, 22(4), 325-330.
Hsieh, L. F., Chin, J. B. & Wu, M. C. (2006). Performance Evaluation for University Electronic library in Taiwan. The Electronic Library, 24(2), 212-224.
ISO 11620 (1998). Information and Documentation-Library Performance Indicators. International Organization for Standardization.
ISO 2789 (1998). Information and Documentation-International Library Statistic. International Organization for Standardization.
Kaplan, R. & Norton, D. (1992). Harvard Business Review: Measuring Corporate Performance. Taipei: Journal of Common Wealth.
Lancaster, F. W. (1977). The Measurement and Evaluation of Library Services. Washington, D.C.: Information Resources Press.
Liu, H. Y. & Shu, J. H. (2008). A Study of Demands Analysis and Marketing Strategy of Electronic Resources in University Library. Journal of Educational Media & Library Sciences, 45(3), 331-356.
Liu, S. T. & Chuang, M. (2009). Fuzzy Efficiency Measures in Fuzzy DEA/AR with Application to University Libraries. Expert Systems with Application, 36, 1105-1113.
Nevena, S. & Vyara, A. (2004). Measuring the Efficiency of University Libraries Using Data Envelopment Analysis. University of Economics-Varna, Bulgaria.
Poll, R. (2001). Performance, Processes and Costs: Managing Service Quality with the Balanced Scorecard. Library Trends, 49(4), 709-717.
Shaughnessy, T. W. (1990). Assessing Library Effectiveness. Journal of Library Administration. 12(1), 1-8.
Shim, W. (2003). Applying DEA Technique to Library Evaluation in Academic Research Libraries. Library Trends, 51(3), 312-332.
Tseng, F. C. & Li, T. H. (2008). A Study of Assessment of Library E-resource Metasearch System. Journal of Library and Information Studies, 6(1/2), 111-142.
Xie, H. (2006). Evaluation of Digital Libraries: Criteria and Problems from User’s Perspectives. Library and Information Science Research, 28(3), 433-452.
Yu, S. C. (2007). RFID implementation and benefits in libraries. Electronic Library, 25(1), 54-64.