The National Taitung Teachers' College conducted a census to collect students' satisfaction about services provided by academic and administration departments in December 2001. The sample consisted of 2095 undergraduate and graduate students. The results showed that the average score of students' satisfaction was 3.16 in a 1-to-5 rating scale. The Library was ranked as the highest among administration departments, whereas the Graduate Institute of Children's Literature and Department of Early Childhood Education ranked the highest among academic departments. When compared with data collected in March 2000, the Computer Center made a most remarkable progress. Although almost all departments obtained a better score comparing with the survey conducted 20 months ago, students expressed their dissatisfaction with respect to the following aspects: 1.Poor school environment and school facilities 2.Expensive fees and fines' shortage of funds toward students' activities 3.Poor service attitude and efficiency 4.Unacceptable school regulations and policies 5.Poor communication between the school authorities and students. Some of the above problems, such as school environment and facilities, involved in the shrinking school budget, are difficult to improve in recent years. However, as for communication issues, students are now able to express their opinions via the surveys. School authorities could also hold hearings to assure two-way communication with students in terms of explaining what were misunderstood and declaring what should be modified. The often-mentioned poor service attitude of staffs is considered be the first priority in the serial tasks of school reform.