本校先前從2000年至2010年，共進行十次「學生對行政單位滿意度」普查，在五等量表中，原先學生對整體行政單位平均滿意度大致有逐次提昇的趨勢，從2000年的3.02進步到2009年的3.28；2010年的滿意度又提升到3.33，當可反映知本校區有所改善。2010年學生對各行政單位滿意度中，圖書館(3.65)依舊最高，體育室(3.23)最低，對於負責知本校區建設的總務處則提升到3.27。學生對大學部教學單位滿意度中，幼教系3.59而最高，心動系則降到2.81而最低；研究所教學單位中，特教系碩士班升到4.29而最高。學生對知本校區的教學設施與住宿環境滿意度則比前兩年提高許多。2010年教師對各行政單位滿意度中，仍以圖書館(3.76)最高，會計室(2.82)、體育室(2.86)最低。教師對教學單位滿意度中，數學系(4.64)、資管系(4.42)最高，幼教系(2.40)、應科系(2.70)最低。學生在開放式問卷中填答，關於對知本校區的不滿與建議已比前兩年少得多，而主要的不滿與建議包括：1.學校應多提供就業與升學訊息。2.許多行政人員服務態度有待改善。3.知本校區仍有待改善。

National Taitung University (NTTU) had previously conducted “Survey of Student Satisfaction with School Administration” ten times from 2000 to 2010. Based on the results from five-point Likert scale, the average student satisfaction rating with school administration increased from 3.02 in 2000 to 3.28 in 2009 and up to 3.33 in June 2010, which showed that the effectiveness of administration in Jhihben Campus had been improved. In 2010 Survey, the Library was rated 3.65, still the highest among all administrative units while the Office of Physical Education was ranked the lowest with a rating: 3.23. Nevertheless the satisfaction rating of the Office of General Affairs, which has been responsible for the construction of Jhihben campus, increased to 3.27. With regard to the satisfaction with undergraduate programs, the Department of Early Childhood was ranked the highest with a rating: 3.59 whereas the Department of Somatics and Sport Leisure Industry was ranked the lowest with a rating: 2.81. Regarding graduate programs, Graduate Program of Special Education had the highest rating: 4.29. Students’ satisfactions with education facilities and living environment in Jhihben campus had greatly increased by comparison with the satisfaction level in previous two years. In respect of the faculty satisfaction with administrative units, the Library was still ranked the highest with a rating: 3.77 and Accounting Office was ranked the lowest with a rating: 2.82. Physical Education Office was rated 2.86 and ranked the second lowest. Among all departments, the Department of Mathematics was ranked the highest with a rating: 4.64, followed by the Department of Information Management with a rating: 4.42. The Department of Early Childhood was ranked the lowest with a rating: 2.40 and the second lowest was the Department of Applied Science with a rating: 2.70. In the open-end questionnaire, students’ complaints and suggestions for Jhihben campus were substantially reduced by comparison with those of previous two years. Major complaints and suggestions included: 1. School should provide more information for students on employment and postgraduate study. 2. The attitude of many administrators is still not satisfied and may be improved. 3. Jhihben campus is still in need of some improvements.