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題名:SBL現場觀眾涉入程度、球隊認同對滿意度與忠誠度影響之研究
書刊名:嶺東體育暨休閒學刊
作者:楊佳儒王克武 引用關係賴姍姍
作者(外文):Yang, Jia-ruWang, Ko-wuLai, San-san
出版日期:2008
卷期:6
頁次:頁85-97
主題關鍵詞:涉入球隊認同滿意度忠誠度SBLInvolvementTeam identificationSatisfactionLoyalty
原始連結:連回原系統網址new window
相關次數:
  • 被引用次數被引用次數:期刊(6) 博士論文(2) 專書(0) 專書論文(0)
  • 排除自我引用排除自我引用:6
  • 共同引用共同引用:36
  • 點閱點閱:69
本研究主要目的在瞭解超級籃球聯賽(Super Basketball League,簡稱SBL)球迷觀賞行爲之現況,探討SBL現場觀眾的涉入程度、球隊認同、滿意度、忠誠度與觀賞行爲延伸之間的關聯性。問卷分爲六個部份採李克氏五分量表計分,調查對象爲第五屆SBL現場觀眾,以便利抽樣方式施測,共發放480份,有效問卷410份,有效問卷率爲85.4%.以SPSS分析人口統計變項的分佈及信效度考驗,而使用Amos做各項因素間的路徑分析和相關性分析,整體配適度的統計量可看出這整個模式具備可接受之配適度(RMR=0.05; RMSEA=0.061: GFI=0.843; AGFI=0.816: CFI=0.932; NFI=0.892)。研究結果如下:1.本研究對象以女性居多,年齡主要分佈在21到30歲之間,大多數具有大學學歷,職業以學生身份居多。2.SBL現場觀眾認爲觀賞SBL是有趣的,且自認爲是SBL中某一球隊的忠實球迷,對SBL球員的拚戰程度感到最爲滿意,並願意推薦他人一同前往觀賞SBL,而具忠誠之SBL球迷願意去觀賞SBL球賽之外的其他籃球賽事,具備觀賞行爲延伸之條件。3.在路徑相關性分析發現,涉入程度、球隊認同、滿意度、忠誠度與觀賞行爲延伸均有正向相關,但球隊認同對於滿意度沒有顯著影響,而涉入程度與球隊認同會透過忠誠度,而間接影響觀賞行爲延伸。
The purpose of this study was to explore spectator behaviors of Super Basketball League (hereby refers to SBL) and to identify the causal relationship among spectator involvement, team identification, satisfaction, loyalty and extension behaviors. Questionnaire for the survey entitled "SBL Spectator Behavior", which consisted of six sections and measured by Liket 5 point Scale was managed to gather data from spectators attending to the SBL games in its 5th operating year. The randomly sampling was applied and 480 questionnaires were distributed with a 410 valid response (85.4% return rate). Demographics, reliability and validity were measured by Statistical Package for Social Science (SPSS), while the paths and correlations among studied variables were measured by AMOS. The indices of model fit, RMR=0.05; RMSEA=0.061; GFI=0.843; AGFI=0.816; CFI=0.932; NFI=0.892, indicate that this model fits its sample data. The findings of this study show that the majority of respondents for the study are female, ages from 21-30 years old with bachelor degree. The spectators considered themselves the loyal fans and committed to the team they support. Spectators pointed out that they satisfied with players' hard playing attitude most and willing to recommend SBL to others. The results also indicate that the loyal fans were willing to recommend SBL to others. The results also indicate that the loyal fans were willing to spectator basketball games other then the SBL, therefore the extension behaviors are demonstrated on this study. Finally, the path analysis shows that involvement, team identification, satisfaction, loyalty and extension behaviors are positive correlated except the path from team identification to satisfaction. The indirect effect coefficient indicates that involvement and team identification indirectly impact extension behaviors via loyalty.
期刊論文
1.Trail, G. T.、Anderson, D. F.、Fink, J. S.(2002)。Examination of gender differences in important of and satisfaction with venue factors at intercollegiate basketball games。International Sports Journal,6(1),51-64。  new window
2.張孝銘、高俊雄(2000)。影響職棒比賽觀眾人數之因素研究--以中部地區球迷為例。體育學報,32,87-98。new window  延伸查詢new window
3.Funk, D. C.、Ridinger, L. L.(2004)。Exploring origins of involvement: Understanding the relationship between consumer motives and involvement with professional sport teams。Leisure Science,26(3),35-61。  new window
4.Lassar, W.、Mittaal, B.(1995)。Measuring customer- basea brand equity。Journal of Consumer Marketing,72(4),11-19。  new window
5.Sheinin, D. A.、Schmitt, B. H.(1994)。Extending brands with New product concepts: The role of category attribute congruity, brand affect, and brand breadth。Journal of Business Research,57(1),1-10。  new window
6.Fisher, R. J.、Wakefield, K.(1998)。Factors leading to group identi-fication: A field study of winners and losers。Psychology & Marketing,15(1),23-40。  new window
7.Telser, L. G.(1979)。A Theory of Monopoly of Complementary Goods。The Journal of Business,52(2),211-230。  new window
8.Wakefield, Kirk L.、Sloan, Hugh J.(1995)。The effects of team loyalty and selected stadium factors on spectator attendance。Journal of Sport Management,9(2),153-172。  new window
9.Hallowell, R.(1996)。The Relationship of Customer Satisfaction, Customer Loyalty, and Profitability: An Empirical Study。The International Journal Of Service Industry Management,7(4),27-42。  new window
10.Swinyard, William R.(1993)。The Effects of Mood, Involvement, and Quality of Store Experience on Shopping Intentions。Journal of Consumer Research,20(2),271-280。  new window
11.Madrigal, Robert(1995)。Cognitive and Affective Determinants of Fan Satisfaction with Sporting Event Attendance。Journal of Leisure Research, of Leisure Research,27(3),205-227。  new window
12.Wann, Daniel L.、Branscombe, Nyla R.(1993)。Sports Fans: Measuring degree of identification with their team。International Journal of Sport Psychology,24(1),1-17。  new window
13.Harlam, Bari A.、Krishna, Aradhna、Lehmann, Donald R.、Mela, Carl(1995)。Impact of Bundle Type, Price Framing and Familiarity on Purchase Intention for the Bundle。Journal of Business Research,33(1),57-66。  new window
14.Prus, Amanda、Brandt, D. Randall(1995)。Understanding Your Customers: What You Can Learn from a Loyalty Index。Marketing Tools,2(5),10-14。  new window
15.Laverie, D. A.、Arnett, D. B.(2000)。Factors affecting fan attendance: The influence of identity salience and satisfaction。Journal of Leisure Research,32(2),225-246。  new window
16.Fornell, Claes(1992)。A national customer satisfaction barometer: The Swedish experience。Journal of Marketing,56(1),6-21。  new window
17.Baumgartner, Hans、Homburg, Christian(1996)。Applications of Structural Equation Modeling in Marketing and Consumer Research: A Review。International Journal of Research in Marketing,13(2),139-161。  new window
18.Aaker, David A.、Keller, Kevin Lane(1990)。Consumer Evaluations of Brand Extensions。Journal of Marketing,54(1),27-41。  new window
19.Mael, Fred A.、Ashforth, Blake E.(1992)。Alumni and Their Alma Mater: A Partial Test of the Reformulated Model of Organizational Identification。Journal of Organizational Behavior,13(2),103-123。  new window
20.Anderson, Eugene W.、Sullivan, Mary W.(1993)。The Antecedents and Consequences of Customer Satisfaction for Firms。Marketing Science,12(2),125-143。  new window
21.Bitner, Mary Jo(1990)。Evaluating Service Encounters: The Effects of Physical Surroundings and Employee Responses。Journal of Marketing,54(2),69-82。  new window
會議論文
1.Hempel, Donald J.(1977)。Consumer satisfaction with the home buying process : conceptualization and measurement。Conference, conducted by Marketing Science Institute with support of National Science Foundation,(會議日期: 1976/04/11-04/13)。Cambridge, Mass:Marketing Science Institute。279-299。  new window
研究報告
1.陳鴻雁、楊志顯(1999)。政府與民間投資體育活動經費編配和消費概況之調查研究。行政院體育委員會。  延伸查詢new window
學位論文
1.周皆佑(2006)。産品契合度與品牌認同度對品牌延伸策略之探討-以優派臺灣南區市場爲例(碩士論文)。樹德科技大學,高雄。  延伸查詢new window
2.江文達(2002)。顧客描述期望對顧客滿意度評量與購後意向關係之研究(碩士論文)。中國文化大學。  延伸查詢new window
3.李允仁(2004)。球隊認同對球迷滿意度與忠誠度影響之研究(碩士論文)。東吳大學。  延伸查詢new window
4.曾郁茹(2004)。延伸相似度對品牌延伸評估之影響:母品牌線索與知覺契合度之角色(碩士論文)。中國文化大學。  延伸查詢new window
5.林慶村(2005)。銀行業服務品質、企業形象、顧客滿意度與顧客忠誠度關聯性之研究(碩士論文)。朝陽科技大學。  延伸查詢new window
6.宋曉婷(2001)。台北市健康俱樂部會員轉換行為之研究(碩士論文)。朝陽科技大學。  延伸查詢new window
7.康志瑋(2001)。涉入理論於網路商品行銷之應用(碩士論文)。長庚大學。  延伸查詢new window
8.王敦韋(2005)。贊助效益之研究--以第二屆超級籃球聯賽(SBL)為例(碩士論文)。朝陽科技大學。  延伸查詢new window
9.賴昇宏(2005)。大專籃球聯赛現場觀眾滿意度、涉入程度舆品牌權益之相關研究(碩士論文)。國立臺南大學,臺南縣。  延伸查詢new window
圖書
1.黃恆祥(2006)。SBL超級籃球聯賽廣告效益與消費行爲模式建構與驗證之研究。臺北:秀威資訊。  延伸查詢new window
2.Hair, AndersonTatham, & Black(1998)。Multivariate date analysis with reading。New York:Maxwell MacMillan International。  new window
3.Hahha, N.、Woznizk, R.(2001)。Consumer Behavior。Englewood Cliffs:Prentice-Hall, Inc。  new window
4.Kotler, P.(1999)。Marketing Management: Anslysis, Planning, Implementation and Control。Englewood Cliffs, NJ:Upper Saddle River, NJ:Prentice-Hall, Inc.。  new window
5.吳明隆(2005)。SPSS統計應用學習實務:問卷分析與應用統計。知城數位科技股份有限公司。  延伸查詢new window
6.張紹勳(2001)。研究方法。滄海書局。  延伸查詢new window
7.Howard, John A.、Sheth, Jagdish N.(1969)。The Theory of Buyer Behavior。John Wiley & Sons, Inc.。  new window
圖書論文
1.Kassarjian, H. H.、Sheffet, M. J.(1981)。Personality and Consumer Behavior: An Update。Perspectives in Consumer Behavior。Glenview, IL:Scott, Foresman。  new window
 
 
 
 
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