本研究目的在於發展“視障者無障礙多功能行動電話”之概念設計，使行動電話除了通訊之外，亦能成為輔助視障者日常生活獨立之輔具。本研究將此概念設計命名為”e-Q”，此概念來自於”e-Quill”（電子可魯），意涵”e-Q”是視障者之無障礙行動電話。此外，”e-Q”是融合了觸覺導向、聽覺導向和低工作負荷導向原則之概念設計。方法：本研究透過三步驟以完成”e-Q”之概念設計：(1)使用者需求分析，(2)概念設計，(3)原型設計等設計階段。共有三位全盲者參與本實驗之使用者需求分析，資料收集法為半結構訪談法。結果：”e-Q”之概念呈現，包含“實體特徵”和“特色功能特徵”兩種設計特徵。研究結果呈現：在實體特徵上有符合觸覺導向設計的觸覺意涵按鍵；在特色功能特徵上亦有符合聽覺導向設計的全系統語音導航／回饋功能；與低工作負荷導向設計的五項熱鍵功能與兩項感應內建功能。結論：本研究所提出之”e-Q”概念設計，符合視障者中心需求的設計概念，且現代科技技術已發展成熟，足以實現”e-Q”。

This study described a conceptual design for developing a multi-function cell phone for persons with blindness. The cell phone was considered as assistive technology that matches user's ability and needs, and supports the accomplishment of daily activities. The ”e-Q” was named for blind accessible cell phone. As well, haptic, auditory, and low physical effort-oriented principles were embedded in the conceptual design. Methods: Three steps were introduced to construct the ”e-Q”, including user requirements analysis, conceptual design, and prototype design. There were three totally blind persons participated in a semi-structure interview for user requirements analysis. Results: Two features of the ”e-Q” were identified-physical features and specific function features. For the physical features, haptic metaphor of press-button was designed to match haptic-oriented principle. For the specific function features, voice recognition and navigation were designed to match auditory-oriented principle, and both five hotkeys and two induction sensors were designed to match low physical effort principle. Conclusion: This study demonstrated that the ”e-Q” is both user-centered requirement and feasibility technology to develop a blind accessible cell phone.