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題名:應用績效評估矩陣方法探討民宿業服務品質之研究
書刊名:中小企業發展季刊
作者:邱國欽李素箱 引用關係廖添進
作者(外文):Chiou, Kuo-chingLee, Su-shiangLiao, Tian-chin
出版日期:2010
卷期:16
頁次:頁1-24
主題關鍵詞:民宿Logistic迴歸分析PZB服務品質模式PEM績效評估矩陣Home stayLogistic regression analysisService quality modelPerformance evaluation matrix
原始連結:連回原系統網址new window
相關次數:
  • 被引用次數被引用次數:期刊(2) 博士論文(0) 專書(0) 專書論文(0)
  • 排除自我引用排除自我引用:2
  • 共同引用共同引用:9
  • 點閱點閱:30
期刊論文
1.Hawes, J. M.、Kiser, G. E.、Rao, C. P.(1982)。Analysing the market for planned retirement communities in the Southwest。Baylor Business Studies,13,39-46。  new window
2.Kevin Linderman, Roger G .、Schroeder, Srilata Zaheer、Choo, Adrian S.(2003)。Sigma: a goal-theoretic perspective。Journal of Operations Management,21,193-203。  new window
3.Hawes, J. M.、Rao, C. P.(1985)。Using importance-performance analysis to develop health care marketing strategies。Journal of Health Care Marketing,5(4),19-25。  new window
4.Martilla, John A.、James, John C.(1997)。Importance-Performance Analysis。Journal of Marketing,41(1),77-79。  new window
5.Hung, Y. H.、Huang, M. L.、Chen, K. S.(2003)。Service quality evaluation by service quality performance matrix。Total Quality Management and Business Excellence,14(1),79-89。  new window
6.Sampson, S. E.、Showalter, M. J.(1999)。The performance-importance response function: observations and implications。The Service Industries Journal,19(3),1-25。  new window
7.Kaiser, Henry F.(1960)。The application of electronic computers to factor analysis。Educational and Psychological Measurement,20(1),141-151。  new window
8.Lambert, Douglas M.、Sharma, Arun(1990)。A customer-based competitive analysis for logistics decisions。International Journal of Physical Distribution and Logistics Management,20(1),17-24。  new window
9.Parasuraman, A. P.、Zeithaml, Valarie A.、Berry, Leonard L.(1985)。A Conceptual Model of Service Quality and Its Implication for Future Research。Journal of Marketing,49(4),41-50。  new window
10.Reichheld, Frederick F.(1993)。Loyalty-Based Management。Harvard Business Review,71(2),64-73。  new window
11.Parasuraman, Ananthanarayanan Parsu、Zeithaml, Valarie A.、Berry, Leonard L.(1988)。SERVQUAL: A Multiple-Item Scale for Measuring Consumer Perceptions of Service quality。Journal of Retailing,64(1),12-40。  new window
12.張重昭、謝千之(2000)。產品資訊、參考價格與之絕品質對消費者行為之影響。企業管理學報,47,161-190。new window  延伸查詢new window
13.Cai, L.、Hobson, P.(2004)。Making Hotel Brands Work in a Competitive Environment。Journal of Vacation Marketing,10(3),197-208。  new window
14.Chen, S. C.、Chen, K. S.、Tao, C. J.,(2006)。Apply Six-sigma Methodology in Constructing the Methodology in Constructing the Measurement Model for ISO-90001 Implementation。Total Quality Management & Business Excellence,17(1),131-147。  new window
15.Hsia, T. C.、Chen, S. C.、Chen, K. S.(2009)。Enhancement of Service Quality in Internet-marketing through Application of the Six Sigma Process。Journal of the Chinese Institute of Industrial Engineers,26(1),11-21。  new window
16.Lin, W. T.、Chen, S. C.、Wu, H. H.,(2006)。A study on Performance of Introducing ERP to Semiconductor Related Industries in Taiwan。The International Journal of Advanced Manufacturing Technology,29,89-98。  new window
圖書
1.Murdick, Robert G.、Render, Barry、Russell, Roberta S.(1990)。Service Operations Management。Allyn and Bacon Inc.。  new window
2.Heskett, James L.、Sasser, W. Earl、Hart, Christopher W. L.(1989)。Service breakthrough。New York:The Free Press。  new window
3.陳正昌、張慶勳(2007)。量化研究與統計分析。臺北:新學林。  延伸查詢new window
4.Kotler, Philip J.(1991)。Marketing Management: analysis, Planning, Implementation and Control。Prentice-Hall。  new window
5.吳明隆(2007)。SPSS操作與應用:問卷分析與應用統計。臺北:五南。  延伸查詢new window
6.陳順宇(2005)。多變量分析。華泰文化事業股份有限公司。  延伸查詢new window
7.Nunnally, Jum C.、Bernstein, Ira H.(1978)。Psychometric Theory。McGraw-Hill。  new window
8.石村貞夫、陳耀茂(2006)。多變量分析SPSS使用手冊。台北。  延伸查詢new window
 
 
 
 
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