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題名：英語教學服務品質、學生滿意度與再選課意願關係之研究：以真理大學為例
書刊名：真理大學人文學報
作者：周宏宏／黃盧煌／林裕昌 引用關係
作者(外文)：Chou, Harriet／Huang, Adom／Lin, Wilson
出版日期：2012
卷期：12
頁次：頁45-83
主題關鍵詞：教學服務品質；滿意度；再選課意願；結構方程模式；線性結構關係；Service quality；Satisfaction；Retaking course intention；SEM；LISREL
原始連結：連回原系統網址new window
相關次數：
  • 被引用次數被引用次數:期刊(1) 博士論文(0) 專書(0) 專書論文(0)
  • 排除自我引用排除自我引用:1
  • 共同引用共同引用:32
  • 點閱點閱:26
期刊論文
1.Martensen, A.、Gronholdt, L.(2003)。Improving library users’perceived quality, satisfaction and loyalty: an integrated measurement and management system。Journal of Academic Librarianship，39，140-147。  new window
2.Lam, R.、Burton, S.(2006)。SME banking loyalty (and disloyalty): a qualitative study in Hong Kong。International Journal of Bank Marketing，24(1)，37-52。  new window
3.Ehigie, B. O.(2006)。Correlates of customer loyalty to their bank: a case study in Nigeria。International Journal of Bank Marketing，24(7)，494-508。  new window
4.Tan, K. C.、Kek, S. W.(2004)。Service Quality in Higher Education Using an Enhanced SERVQUAL Approach。Quality in Higher Education，10(1)，17-24。  new window
5.吳青蓉(2008)。影響技專校院學生英語學習的動機、行動控制及後設認之關係之探究。高雄餐旅學院師資培育中心主辦技職教育課程、教學與學習學術硏討會論文集，29-42。  延伸查詢new window
6.周祝瑛(20081200)。重視教學品質的哈佛大學。研習資訊，25(6)，137-145。  延伸查詢new window
7.徐欽祥(2009)。學校服務文化建立之探討。國教之友，60(2)。  延伸查詢new window
8.蔡清田、雲大維(2007)。影響國小教師鄕土教育課程決定因素之研究。屏東教育大學學報，29，89-122。new window  延伸查詢new window
9.Browne, B. A.、Kaldenberg, D. O.、Browne, W. B.、Brown, D.(1998)。Students as customers: factors affecting satisfaction and assessments of institutional quality。Journal of Marketing for Higher Education，8(3)，1-14。  new window
10.Butt, Babar Zaheer、Rehman, Kashifur(2010)。A study examining the students' satisfaction in higher education。Procedia-Social and Behavioral Sciences，2，5446-5450。  new window
11.Hemon, P(2002)。Quality: New Directions in the Research," The。Journal of Academic Librarianship，28(4)，224-231。  new window
12.Butcher, K.、Sparks, B.、O'Callaghan, F.(2001)。Evaluative and relational influences on service loyalty。International Journal of Service Industry Management，12(4)，310-327。  new window
13.Kheng L. L.、Mahamad, O.、Ramayah, T.、Mosahab, R.(2010)。The Impact of Service Quality on Customer Loyalty: A Study of Banks in Penang，Malaysia。International Journal of Marketing Studies，2，57-66。  new window
14.Lee M. S.、Hsiao, H. D.、Yang, M. F.(2010)。The Study On The Relationship Among Experiential Marketing, Service Quality, Customer Satisfaction And Customer Loyalty。The International Journal of Organizational Innovation，3(2)，352-378。  new window
15.Linm C(2008)。Modeling Educational Quality and Student Loyalty: A Quantitative Approach Based on the Theory of。Information Cascades, Quality & Ouantitv，42，397-415。  new window
16.Sahney, S.、Banwet, D. K.、Karunes, S.(2003)。Enhancing quality in education: application of quality fimction development-an industry perspective。International Journal of Productivity and Performance Management, Vol，52(6)，297-309。  new window
17.劉宗哲(20060300)。大學形象與服務品質對學生滿意度之影響：以東吳大學商學院為例。東吳經濟商學學報，52，213-234。new window  延伸查詢new window
18.林公孚(20010500)。做好顧客滿意度的方法。品質月刊，37(5)，86-88。  延伸查詢new window
19.Kandampully, J.(1998)。Service quality to service loyalty: A relationship that goes beyond customer service。Total Quality Management，9(6)，431-443。  new window
20.楊瑩(20081200)。臺灣高等教育政策改革與發展。研習資訊，25(6)，21-56。  延伸查詢new window
21.饒達欽、鄭增財(19971200)。談教師教學品質。技術及職業教育，42，7-11。  延伸查詢new window
22.Parasuraman, A.、Zeithaml, V. A.、Berry, L. L.(1991)。Understanding Customer Expectations of Service。Sloan Management Review，32(3)，39-48。  new window
23.Richard, Frederick F.、Sasser, W. Eral Jr.(1990)。Zero Defection: Quality Comes to Services。Harvard Business Review，68(5)，105-111。  new window
24.江義平(20000300)。教學服務品質衡量模式建構及分析之研究。亞太管理評論，5(1)，95-115。new window  延伸查詢new window
25.黃炳煌(19940200)。我對國內中小學教師在職進修的一些期盼。教師天地，68，16-18。  延伸查詢new window
26.Oliva, Terence A.、Oliver, Richard L.、MacMillan, Ian C.(1992)。A catastrophe model for developing service satisfaction strategies。Journal of Marketing，56(3)，83-95。  new window
27.Tse, David K.、Wilton, Peter C.(1988)。Models of Consumer Satisfaction Formation: An Extension。Journal of Marketing Research，25(2)，204-212。  new window
28.Fornell, Claes、Johnson, Michael D.、Anderson, Eugene W.、Cha, Jaesung、Bryant, Barbara Everitt(1996)。The American Customer Satisfaction Index: Nature, Purpose, and Findings。Journal of Marketing，60(4)，7-18。  new window
29.Parasuraman, Ananthanarayanan Parsu、Zeithaml, Valarie A.、Berry, Leonard L.(1988)。Communication and Control Processes in the Delivery of Service Quality。Journal of Marketing，52(2)，35-48。  new window
30.Caruana, A.(2002)。Service loyalty: the effects of service quality and the mediating role of customer satisfaction。European Journal of Marketing，36(7/8)，811-828。  new window
31.Tough, A. M.(1978)。Major learning efforts: recent research and future directions。Adult Education，28(4)，250-263。  new window
32.Cronin, J. Joseph Jr.、Brady, Michael K.、Hult, G. Tomas M.(2000)。Assessing the effects of quality, value, and customer satisfaction on consumer behavioral intentions in service environments。Journal of Retailing，76(2)，193-218。  new window
33.Roberts, Mary Lou、Wortzel, Lawrence H.(1979)。New Life-Style Determinants of Women's Food Shopping Behavior。Journal of Marketing，43(3)，28-39。  new window
34.Cardozo, Richard N.(1965)。An Experimental Study of Customer Effort, Expectation, and Satisfaction。Journal of Marketing Research，2(3)，244-249。  new window
35.鄧維兆、李友錚(20070800)。高等教育關鍵服務品質屬性之研究。中華管理評論，10(3)，(8)1-(8)22。  延伸查詢new window
36.Bagozzi, Richard P.、Yi, Youjae(1988)。On the Evaluation of Structural Equation Models。Journal of the Academy of Marketing Science，16(1)，74-94。  new window
37.Regan, William J.(1963)。The Service Revolution。Journal of Marketing，27(3)，57-62。  new window
38.Lovelock, Christopher H.(1983)。Classifying Services to Gain Strategic Marketing Insights。Journal of Marketing，47(3)，9-20。  new window
39.Parasuraman, A. P.、Zeithaml, Valarie A.、Berry, Leonard L.(1985)。A Conceptual Model of Service Quality and Its Implication for Future Research。Journal of Marketing，49(4)，41-50。  new window
40.邱心怡(20070615)。教師教學品質之論述。網路社會學通訊，64。  延伸查詢new window
41.Cronin, J. Joseph Jr.、Taylor, Steven A.(1992)。Measuring Service Quality: A Reexamination and Extension。Journal of Marketing，56(3)，55-68。  new window
42.Anderson, Eugene W.、Sullivan, Mary W.(1993)。The Antecedents and Consequences of Customer Satisfaction for Firms。Marketing Science，12(2)，125-143。  new window
43.Bitner, Mary Jo(1990)。Evaluating Service Encounters: The Effects of Physical Surroundings and Employee Responses。Journal of Marketing，54(2)，69-82。  new window
學位論文
1.周玉姨(2008)。探討教師教學渦程品質與結果品質對大學生在選課意願之影響(碩士論文)。國立台南大學。  延伸查詢new window
2.陳美蓮(2010)。台中縣國民小學成人教育教學服務品質之研究一品質機能展開 之應用(碩士論文)。中臺科技大學。  延伸查詢new window
3.葉兆祺(2009)。獎勵大學教學卓越計畫成效評估—師生觀點之分析(博士論文)。國立暨南國際大學。new window  延伸查詢new window
4.Darling-Hammond，Linda(1999)。Teaching as the Learning Profession(-)，San Francisco。  new window
5.朱永照(2007)。參與英語研習公務人員學習動機與滿意度之相關因素研究(碩士論文)。國立臺東大學。  延伸查詢new window
6.陳秋麗(2005)。國中生英語學習動機、學習滿意度與學習成就之相關研究--以雲林縣為例(碩士論文)。國立雲林科技大學，雲林縣。  延伸查詢new window
7.李俊湖(1992)。國小教師專業成長與教學效能關係之研究(碩士論文)。國立臺灣師範大學。  延伸查詢new window
8.劉煒仁(2001)。品質機能展開應用於教學品質之研究--以國防管理學院為例(碩士論文)。國防管理學院，臺北。  延伸查詢new window
圖書
1.韓景舂(1996)。實用主義的教育哲學。台北市：師大書苑。  延伸查詢new window
2.Bateson, J. E.、Hoffinan, K. G.(2002)。Essentials of Services Marketing: Concepts, Strategies, and CasesfOrlando。Harcourt, Inc。  new window
3.Buell, V P(1984)。Marketing Management: A Strategic Planning ApprpachflSfew York。McGraw-Hill。  new window
4.Joreskog, K. G.、Sorbom, D.(1993)。New Features in LISREL。Chicago：Sciecntific Software International，Inc.。  new window
5.Palmer, A.(1998)。Principles of services marketing。London：McGraw-Hill。  new window
6.Woolfolk, A. E(2006)。Educational Psychology。Bacon：Allyn and Bacon。  new window
7.Guieford, J. P.(1965)。Fundamental statistics in phychology and education。N.Y：McGramn-Hill。  new window
8.Friedman, Thomas L.、潘勛、楊振富(2005)。世界是平的。臺北：雅言文化出版公司。  延伸查詢new window
9.Knowles, M. S.(1970)。The Modem Practice of Adult Education。New York：Association Press。  new window
10.張春興(1991)。張氏心理學辭典。台北：東華書局。  延伸查詢new window
11.Gronroos, C.(1983)。Strategic Management and Marketing in Service Sector。Christian, MA：Marketing Science Institute。  new window
12.黃俊英(2000)。多變量分析。台北：中國經濟企業研究所。  延伸查詢new window
13.賈馥茗(1983)。教育哲學。臺北：三民書局。  延伸查詢new window
14.Astin, Alexander W.(1993)。What matters in college?: Four critical years revisited。Jossey-Bass。  new window
15.Kotler, Philip(1997)。Marketing Management: Analysis, Planning, Implementation, and Control。Prentice-Hall。  new window
16.Kotler, Philip、Ang, S. H.、Leong, S. M.、Tan, C. T.(2003)。Marketing management: An Asian perspective。Prentice Hall。  new window
17.Blackwell, Roger D.、Miniard, Paul W.、Engel, James F.(2001)。Consumer Behavior。Ft. Worth, Tex：Harcourt College Publishers。  new window
18.Zeithaml, Valarie A.、Bitner, Mary Jo(2000)。Service marketing: Integrating customer focus across the firm。McGraw-Hill。  new window
其他
1.徐明珠(2002)。預應少子化的教育問題，http://old.npf.org.tw/PUBLICATIQN/EC/091/EC-C-091 -007.htm。  延伸查詢new window
2.徐明珠(2003)。大學生英語程度反映的競爭カ危機，http://old.nDf.org.tw/PUBLICATIQN/EC/092/EC-B-092-072.htm。  延伸查詢new window
3.黃玉珮(2011)。有效營造全英語環境，http://wenews.nownews.com/news/31/news 31019.htm。  延伸查詢new window
4.薛怡凡(2010)。迎接人口倒金字塔時代，http://www.npf.org.tw/post73/8016。  延伸查詢new window
5.National Student Survey(2008)。Questionnaire, Teaching Quality Support Division, University of Liverpool,，http://www.liv.ac.uk/tqsd/national student survey results/nss2008 questionnaire.htm。  new window
6.Smith K. J(2010)。Student feedback，http ://www. leamnc.org/lp/pages/1296.。  new window
圖書論文
1.Chen. T. S.、Chen, R. C.、Chang, T. Y.(2004)。“A Research to Increase Users’ Satisfaction and Loyalty Based on the Customer Satisfaction Index: A Case Study on the National Taichung Institute of Technology’s Library。Digital Libraries: International Collaboration and Cross-Fertilization, Proceedings。  new window
2.Olshavsky, Richard W.(1985)。Perceived Quality in Consumer Decision Making: An Integrated Theoretical Perspective。Perceived Quality: How Consumers View Stores and Merchandise。Lexington Books。  new window
3.Ou, Y. S.(1996)。鄕土教育理念與設計。鄕土教育。臺北市：漢文。  延伸查詢new window
 
 
 
 
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