In light of increased incidence of aviation accidents in recent years, the government has demanded all domestic aviation companies, police departments, and national forces to prioritize aviation safety to safeguard the lives and properties of domestic people. However, the rapid advancement of technology has increased the complication of aircraft maintenance becomes more complicated than before. This study developed a research framework based on the service quality constructs, namely tangibles, reliability, responsiveness, assurance, and empathy, as well as SERVQUAL proposed by Parasuraman, Zeithmal, & Berry (1985; 1988), to investigate the satisfaction of service quality on military aircraft maintenance. Also, the Fuzzy theory is further applied to obtain the weight of each criterion and evaluate the service quality of maintenance. The research result shows that no differences on service quality exist at the four types of maintenance tasks, and the overall satisfaction of service quality is not high at each type of maintenance task. To compare the satisfaction towards each service quality at the four types of maintenance tasks, it was found that all the four bus companies have received higher satisfaction on reliability, then assurance and tangibles, and finally lower satisfaction on responsiveness and empathy which should be improved by increasing willingness of service, communication, and individual service. A discussion for further research and suggestions for bus companies are given as references.