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題名：溝通不確定性：探索社交媒體在災難事件中的角色
書刊名：中華傳播學刊
作者：鄭宇君 引用關係／陳百齡 引用關係
作者(外文)：Cheng, Yu-chung／Chen, Pai-lin
出版日期：2012
卷期：21
頁次：頁119-153
主題關鍵詞：不確定性；正確性；災難傳播；社交媒體；科學傳播；備援頻道；Uncertainty；Accuracy；Disaster communication；Social media；Science communication；Backchannel
原始連結：連回原系統網址new window
相關次數：
  • 被引用次數被引用次數:期刊(14) 博士論文(1) 專書(0) 專書論文(0)
  • 排除自我引用排除自我引用:11
  • 共同引用共同引用:44
  • 點閱點閱:136
身處災難事件頻繁的當代社會，面對災難發生暴增的資訊流量、焦慮與恐慌的情緒漫延，在動態變化的情境下，社交媒體如何滿足公眾溝通不確定性的需求？本文以2009年莫拉克風災為例，探索公眾如何運用不同的災難媒體溝通不確定性，研究發現：既有的社交媒體不足以解決災難時期的資訊需求，透過網路社群架設的臨時災情網站，有效將社交媒體散布的各種訊息引導到災情網站進行過濾與查證，不同災情網站的參與社群各自發展出確保資訊正確性的途徑，社交媒體因而成為新型態的流言傳散與查證平台。
This study examines how people manage the surge of information in dynamic situations. When faced with uncertainty during a disaster event, people tend to experience anxiety and fear. In August 2009, during the disastrous floods brought by Typhoon Morakot in Taiwan, a new form of communication facilitated by the latest communication technologies and social media emerged. Ad hoc disaster information websites effectively collected and organized disaster-related information from various internet communities. Through collective gatewatching, these websites developed a unique technique to ensure the accuracy of information. Thus, social media has become a new platform for spreading information and factchecking.
期刊論文
1.孫曼蘋(20000100)。921地震政府體系資訊傳布之初探。新聞學研究，62，165-170。new window  延伸查詢new window
2.鄭宇君(20030100)。從社會脈絡解析科學新聞的產製--以基因新聞為例。新聞學研究，74，121-147。new window  延伸查詢new window
3.McLoughlin, David(1985)。A Framework for integrated Emergency Management。Public Administration Review，45，165-172。  new window
4.朱元鴻(19950600)。風險知識與風險媒介的政治社會學分析。臺灣社會研究季刊，19，195-224。new window  延伸查詢new window
5.Majchrzak, A.、Jarvenpaa, S. L.、Hollingshead, A. B.(2007)。Coordinating expertise among emergent groups responding to disasters。Organization Science，18(1)，147-161。  new window
6.林照真(2009)。電視媒體與災難管理——災難新聞的倫理困境。廣播與電視，31，55-79。new window  延伸查詢new window
7.吳筱玫(2009)。PageRank下的資訊批判：新二二八事件回顧。傳播與社會學刊，9，121-152。new window  延伸查詢new window
8.Fishman, D. A.(1999)。ValuJet flight 592: Crisis communication theory blended and extended。Communication Quarterly，47，345-375。  new window
9.Procopio, C. H.、Procopio, S. T.(2007)。Do you know what it means to miss New Orleans? Internet communication, geographic community, and social capital in crisis。Journal of Applied Communication Research，35，67-87。  new window
會議論文
1.李美華、莊家語(2009)。88水災之網路資訊分析：以PTT Emeregncy版爲例。台灣，新竹。  延伸查詢new window
2.王宣智、簡逸菁、賴明豐(2009)。社群網絡訊息在災害通報系統之觀察。2009年臺灣資訊社會研究學會年會暨學術研討會。新竹。  延伸查詢new window
3.Liu, S. B.、Palen, L.、Sutton, J.、Hughes, A. L.、Vieweg, S.(2008)。In search of. the bigger picture: The emergent role of on-line photo sharing in times of disaster。Washington, DC.。  new window
4.Palen, L.、Vieweg, S.、Sutton, J.、Liu, S. B.、Hughes, A. L.(2007)。Crisis informatics: Studying crisis in a networked world。Ann Arbor, MI.。  new window
5.Qu,Y.、Wu, P. F.、Wang, X.(2009)。Online community response to major disaster: A Study of Tianya forum in the 2008 Sichuan earthquake。Big Island, HI。  new window
6.Shklovski, I.、Burke, M.、Kiesler, S.、Kraut, R.(2008)。Use of communication technologies in Hurricane Katrina aftermath。Florence, Italy。  new window
7.Starbird, K.、Palen, L.、Hughes, A. L.、Vieweg, S.(2010)。Chatter on the red: What hazards threat reveals about the social life of micro-blogged information。Savannah, GA.。  new window
8.Sutton, J.、Palen, L.、Shklovski, I.(2008)。Backchannels on the front lines: Emergent use of social media in the 2007 Southern California Wildfires。Washington, DC.。  new window
9.Vieweg, S.、Palen, L.、Liu, S. B.、Hughes, A. L.、Sutton, J.(2008)。Collective intelligence in disaster: Examination of the phenomenon in the aftermath of the 2007 Virginia Tech shooting。Washington, DC.。  new window
10.Hughes,A. L.、Palen, L.(2009)。Twitter adoption and use in mass convergence and emergency events。Gothenburg,Sweden。  new window
11.Hughes, A. L.、Palen, L.、Sutton, J.、Liu, S. B.、Vieweg, S.(2008)。“Site-Seeing”in disaster: An examination of on-line social convergence。Washington, DC。  new window
12.Laituri, M.、Kodrich, K.(2006)。The online disaster response community: Multiple high magnitude disasters and geospatial technologies。Dresden, Germany。  new window
學位論文
1.曾上嘉(2010)。災難資訊的正當性爭奪--莫拉克風災資訊彙整平台之行動探討(碩士論文)。國立政治大學。  延伸查詢new window
2.palen, L.,、Liu, S. B.(2007)。Citizen communications in crisis: Anticipating a future of ICT-supported public particpation，San Jose,CA.。  new window
圖書
1.Beck, Ulrich(1986)。Risk Society: Towards a New Modernity。Sage Publications。  new window
2.Douglas, Mary(1992)。Risk and Blame: Essays in Cultural Theory。London：Routledge。  new window
3.Nelkin, Dorothy(1995)。Selling science: How the press covers science and technology。W. H. Freeman and Company。  new window
4.Bruns, A.(2005)。Gatewatching: Collaborative online news production。New York, NY：Peter Lang。  new window
5.Stallings, R.(2002)。Methods of disaster research。Philadelphia。  new window
6.Kreps, G.(1991)。Organizing for emergency management。Emergency management: Principles and practice for local government。Washington,DC。  new window
7.Palenchar, M. J.(2009)。Historical trends of risk and crisis communication。Handbook of risk and crisis communication。New York。  new window
8.Schneider, S. M.、Foot,K. A.(2004)。Crisis communication and new media: The web after September 11。Society online: The Internet in context。Thousand Oaks, CA。  new window
9.Stallings, R.(2007)。Methodological issues。Handbook of disaster research。New York。  new window
其他
1.黃書緯(2010)。推特政治：翻牆的空間、借來的時間，http://swalk.blogspot.com/2010/08/blog-post_07.html， 20100810。  延伸查詢new window
2.Quarantelli, E. L.(1998)。The computer based information/communication revolution: A dozen problematical issues and questions they raise for disaster planning, and managing，http://dspace.udel.edu:8080/dspace/bitstream/hanidle/19716/659/PP266.pdf?sequence=l， 20101101。  new window
圖書論文
1.Stocking, S. Holly(1999)。How Journalists deal with scientific Uncertainty。Communicating Uncertainty。Mahwah：Lawrence Erlbaum associates。  new window
2.Dunwoody, S.(1999)。Scientists, journalists, and the meaning of uncertainty。Communication uncertainty: Media coverage of new and controversial science。Mahwah, NJ：Lawrence Erlbaum。  new window
3.Quarantelli, E. L.(2005)。A social science research agenda for the disasters of the 21th century。What is a disaster? New answers to old questions。Philadelphia：Xlibris。  new window
4.Rodriguez, H.、Díaz, W.、Santos, J. M.、Aguirre,B. E.(2006)。Communicating risk and uncertainty: Science, technology, and disaster at the crossroads。Handbook of disaster research。New York, NY：Springer。  new window
 
 
 
 
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