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題名：探討雲端服務創新模式與演進：中華電信為例
書刊名：管理評論
作者：邱文宏 引用關係／張震冬／紀慧如 引用關係／陳世良 引用關係
作者(外文)：Chiu, Wen-hong／Chang, Chen-tong／Chi, Hui-ru／Chen, Shieh-liang
出版日期：2014
卷期：33:4
頁次：頁67-88
主題關鍵詞：服務創新；雲端服務；服務供應鏈；Service innovation；Cloud service；Service supply chain
原始連結：連回原系統網址new window
相關次數：
  • 被引用次數被引用次數:期刊(4) 博士論文(0) 專書(0) 專書論文(0)
  • 排除自我引用排除自我引用:4
  • 共同引用共同引用:16
  • 點閱點閱:99
本研究以中華電信進行個案研究，以服務供應鏈之供應商、服務設計者、服務提供者三成員觀點，建構中華電信提供顧客服務之雲端服務創新模式，並探討模式演進過程。透過蒐集2001-2011年間之個案相關次級資料，輔以專家深度訪談，共彙整1,761件服務創新事件，並以每一創新事件為分析單元。本文提出五項研究發現：1.服務供應鏈之雲端服務創新區分為三種模式；2.服務供應鏈三成員皆首重「平台即服務」；供應商另強調「基礎設施即服務」，服務設計者則強調「通信即服務」；3.雲端服務由「平台即服務」朝向「基礎設施即服務」之發展趨勢；4.雲端服務之「軟體即服務」由服務提供者與供應商協同提供軟體服務，朝向服務提供者自行開發設計之發展趨勢；5.供應商與服務設計者協同設計為發展趨勢。
This study is a case study of Chunghwa Telecom. Based on a perspective of service supply chain consisting of three roles as supplier, service designer and service provider, this study develops an innovation model of cloud services and explores the evolution of the model. Through collecting the relevant secondary data of the case from 2001 to 2011 and in-depth interviews, this study has collected 1,761 events of service innovation. Each event is treated as an analysis unit. The findings are described as follows. First, cloud service innovations provided by service supply chain are distinguished as three models. Second, the three roles in service supply chain consistently place the most emphasis on PaaS. Moreover, suppliers emphasize IaaS and service designers emphasize CaaS. Third, the development trend of cloud service is from PaaS to IaaS. Fourth, the SaaS development trend of cloud service is from the collaborative design by suppliers and service providers to the self design of service providers. Fifth, the cloud services jointly designed by suppliers and service designers become a development trend.
期刊論文
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16.Guabtni, Adnene(2013)。A Workload-Driven Approach to Database Query Processing in the Cloud。The Journal of Supercomputing，63(3)，722-736。  new window
17.Hitt, Michael A.、Barbara, W. Keats、DeMarie, Samuel M.(1998)。Navigating in the New Competitive Landscape: Building Strategic Flexibility and Competitive Advantage in the 21st Century。Academy of Management，12(4)，22-42。  new window
18.Hwang, Kevin P.、Huang, Yi-ting、Wang, Ming-kuen(20071200)。A Selection Hierarchy for Possible Strategic Alliances of Taiwanese Telecom Operators。Asia Pacific Management Review，12(6)，311-321。new window  new window
19.Jacob, Frank(2008)。The Transition From Product to Service in Business Markets: An Agenda for Academic Inquiry。Industrial Marketing Management，37(3)，247-253。  new window
20.Jones, Roe(2011)。Jumpstarting your Contact Center with Communications as a Service (CaaS)。Customer Interaction Solutions，29(10)，26-37。  new window
21.Kang, Chao-Chung(2009)。Privatization and Production Efficiency in Taiwan’s Telecommunications Industry。Telecommunications Policy，33(9)，495-505。  new window
22.Karadsheh, Louay(2012)。Applying Security Policies and Service Level Agreement to IaaS Service Model to Enhance Security and Transition。Computers & Security，31(3)，315-326。  new window
23.Kathawala, Yunus(2003)。Supply Chain Evaluation in the Service Industry: A Framework Development Compared to Manufacturing。Managerial Auditing Journal，18(2)，140-149。  new window
24.Korsching, Peter F.、Stephen G. Sapp(2003)。Rural Telephone Company Adoption of Service Innovations: A Community Field Theory。Rural Sociology，68(3)，387-409。  new window
25.Maull, Roger、Joana, Geraldi(2012)。Service Supply Chains: A Customer Perspective。Journal of Supply Chain Management，48(4)，72-86。  new window
26.Meky, Mohamed(2044)。A Novel and Secure Data Sharing Model with Full Owner Control in the Cloud Environment。International Journal of Computer Science and Information Security，9(6)，12-18。  new window
27.Moller, Kristian(2008)。Service Innovation Myopia? A New Recipe for Client-Provider Value Creation, California。Management Review，50(3)，31-48。  new window
28.Nguyen, Kim Khoa、Pastrama, Alin、Cheriet, M.、Lemay, M.、Reijs, V.、Mackarel, A.(2012)。Environmental-Aware Virtual Data Center Network。Computer Networks，56(10)，2538-2550。  new window
29.Ordanini, Andrea(2011)。Service Innovation Viewed Through a Service- Dominant Logic Lens: A Conceptual Framework and Empirical Analysis。Journal of Service Research，14(1)，13-23。  new window
30.Rexfelt, Oskar、Lars, Almefelt、Daniel, Zackrisson、Teres, Hallman、Johan, Malmqvist、MariAnne, Karlsson(2011)。A Proposal for a Structured Approach for Cross-Company Teamwork: A Case Study of Involving the Customer in Service Innovation。Research in Engineering Design，22(3)，153-171。  new window
31.Rimal, Bhaskar Prasad、Jukan, A.、Katsaros, D.、Goeleven, Y.(2011)。Architectural Requirements for Cloud Computing Systems: An Enterprise Cloud Approach。Journal of Grid Computing，9(1)，3-26。  new window
32.Sampson, Scott E.(2000)。Customer-Supplier Duality and Bidirectional Supply Chains in Service Organizations。International Journal of Service Industry Management，11(4)，348-364。  new window
33.Sampson, Scott E.(2012)。Visualizing Service Operations。Journal of Service Research，15(2)，182-198。  new window
34.Schaffer, Henry E.(2009)。X as a Service, Cloud Computing, and the Need for Good Judgment。IT Professional，11(5)，4-5。  new window
35.Tien, James M.(2011)。Manufacturing and Services: From Mass Production to Mass Customization。Journal of Systems Science and Systems Engineering，20(2)，129-154。  new window
36.Villegas, David、Liana, Fong, S.(2012)。Federation in a Layered Service Model。Journal of Computer and System Sciences，78(5)，1330-1344。  new window
37.Voss, Christopher Alexander(2009)。Service Architecture and Modularity。Decision Sciences，40(3)，541-569。  new window
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39.Hsu, Carol(2011)。The Organizing Vision for Cloud Computing in Taiwan。Journal of Electronic Commerce Research，12(4)，257-271。  new window
40.Zissis, Dimitrios、Lekkas, Dimitrios(2011)。Addressing Cloud Computing Security Issues。Future Generation Computer Systems，28(3)，583-592。  new window
41.湯玲郎、蔡瑋真、王盈超(20090400)。物流服務業導入服務創新對營運績效之影響。管理評論，28(2)，25-49。new window  延伸查詢new window
42.Rosenthal, Arnon、Mork, Peter、Li, Maya Hao、Stanford, Jean、Koester, David、Reynolds, Patti(2010)。Cloud computing: A new business paradigm for biomedical information sharing。Journal of Biomedical Informatics，43(2)，342-353。  new window
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45.Sultan, Nabil(2010)。Cloud computing for education: A new dawn?。International Journal of Information Management，30(2)，109-116。  new window
46.Hipp, C.、Grupp, H.(2005)。Innovation in the service sector: The demand for service-specific innovation measurement concepts and typologies。Research Policy，34(4)，517-535。  new window
47.Chesbrough, Henry W.、Crowther, A. K.(2006)。Beyond high tech: early adopters of open innovation in other industries。R&D Management，36(3)，229-236。  new window
48.Menor, Larry J.、Tatikonda, Mohan V.、Sampson, Scott E.(2002)。New Service Development: Areas for Exploitation and Exploration。Journal of Operations Management，20(2)，135-157。  new window
49.Buyya, Rajkumar、Yeo, Chee Shin、Venugopal, Srikumar、Broberg, James、Brandic, Ivona(2009)。Cloud Computing and Emerging IT Platforms: Vision, Hype, and Reality for Delivering Computing as the 5th Utility。Future Generation Computer Systems，25(6)，599-616。  new window
研究報告
1.David, Hilley(200904)。Cloud Computing: A Taxonomy of Platform and Infrastructure-Level Offerings College of Computing Georgia Institute of Technology。  new window
圖書
1.Noll, A. Michael(1991)。Introduction to Telephones & Telephone Systems。London：Artech House。  new window
2.Spath, Dieter(2007)。Advances in Services Innovations。Berlin：Springer。  new window
3.陳瀅(2010)。雲端策略。台北：天下雜誌出版股份有限公司。  延伸查詢new window
4.陳曉萍、徐淑英、樊景立、鄭伯壎(2008)。組織與管理研究的實證方法。台北：華泰文化事業股份有限公司。  延伸查詢new window
5.Porter, Michael E.(1985)。Competitive Advantage: Creating and Sustaining Superior Performance。New York, NY：Schuster Inc.。  new window
6.Yin, Robert K.(2003)。Case Study Research: Design and Methods。Sage Publications。  new window
其他
1.中華電信(2014)。一零二年度年報，http://www.cht.com.tw/ir/upload/files/CHT2013_AnnualReport_0528Chinese.PDF， 2014/05/08。  new window
2.游玉琦(2010)。中華電入股縱橫資通能源布局智慧節能雲端服務，http://www.digitimes.com.tw/tw/dt/n/shwnws.asp?CnlID=1&Cat=60&id=0000193519_SIJ4FJUA29ZUD28TXM1YM&query=%A4%A4%B5%D8 %B9q%ABH， 2011/03/10。  new window
3.Subramanian, Krishnan(2009)。Open Cloud Manifesto，http://www.cloudave.com/2252/open-cloud-manifesto-the-fight-begins/， 2014/05/08。  new window
 
 
 
 
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