博物館引進志工制度是基於公共文化教育事業所需，也是反映現代社會特有的良性回饋與互助循環。綜觀兩岸博物館的發展，雖有不同的時空背景，但都將志願服務視為博物館推展社會教育的重要手段。筆者於 2014年6月赴大陸北京考察國家級博物館公共教育業務，從中發現，中國國家博物館近年來在志願服務發展上逐漸走向制度化與規範化，建構出一套獨特的管理模式。本文嘗試比較國立歷史博物館與中國國家博物館的志願服務運作情形，進行各方面的探究，除了對大陸地區博物館志願服務發展有進一步的認識之外，也作為本館未來推動志願服務的參考，提供更完備的志願服務內容。

Museums introduce volunteers based on its educational purpose and as the reflection of positive feedback from the public and mutual benefit in modern society. In terms of the development of museums in Taiwan and China, although the backgrounds are different, volunteers are regarded as an important means of promoting social education. In June of 2014, the author had the opportunity to visit the National Museum of China to investigate its public education and services, and found that the National Museum of China established a unique model for managing its volunteers in recent years. This establishment makes the museum volunteers gradually institutionalized and standardized. The aim of this study is to compare the differences on various aspects of volunteers between the National Museum of History and the National Museum of China. Hopefully, this paper can provide a better understanding on museum volunteers in mainland China and a further reference to the National Museum of History in Taipei in the future.