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題名：以服務設計為休閒體驗型態的工藝教室評測服務品質：以懷德居木工實驗學校為例
書刊名：設計研究學報
作者：陳明秀／蔣克衍／許言 引用關係／陳圳卿
作者(外文)：Chen, Mia M.-H.／Chiang, Ke-yen／Hsu, Yen／Chen, Chun-ching
出版日期：2016
卷期：9
頁次：頁35-49
主題關鍵詞：服務設計；工藝教室；服務品質評測；Service design；Craft studio；Service quality measurement
原始連結：連回原系統網址new window
相關次數：
  • 被引用次數被引用次數:期刊(3) 博士論文(0) 專書(0) 專書論文(0)
  • 排除自我引用排除自我引用:3
  • 共同引用共同引用:38
  • 點閱點閱:2
期刊論文
1.Mager, B.、Sung, T. J. D.(2011)。Special issue editorial: Designing for services。International Journal of Design，5(2)，1-3。  new window
2.Secomandi, F.、Snelders, D.(2011)。The object of service design。Design Issues，27(3)，20-34。  new window
3.Shostack, G. L.(1987)。Service positioning through structural change。The Journal of Marketing，51(1)，34-43。  new window
4.何舒軒、宋同正(20140600)。綜論服務設計學術研究發展。設計學報，19(2)，45-66。new window  延伸查詢new window
5.Crosby, Lawrence A.、Stephens, Nancy(1987)。Effects of Relationship Marketing on Satisfaction, Retention, and Prices in the Life Insurance Industry。Journal of Marketing Research，24(4)，404-411。  new window
6.Howcroft, J. B.、Beckett, A.(1993)。Change in the UK bank branch networks: A customer perspective。The Service Industries Joumal，13(4)，267-288。  new window
7.Laginder, Ann-Marie、Steneien, Jorun M.(2011)。Learning by Interest: Experiences and Commitments in Lives with Dance and Crafts。Vocations and Learning，4(2)，151-167。  new window
8.Parasuraman, A.、Zeithaml, V. A.、Berry, L. L.(1990)。Five Imperatives for Improving Service Quality。Sloan Management Review，31(4)，29-38。  new window
9.王麗卿、管倖生、陳殿禮(20110600)。臺灣木製家具產業意象與現況調查研究。設計研究學報，4，16-32。new window  延伸查詢new window
10.Shostack, G. Lynn(1984)。Designing services that deliver。Harvard Business Review，62(1)，133-139。  new window
11.Cronin, J. Joseph Jr.、Brady, Michael K.、Hult, G. Tomas M.(2000)。Assessing the effects of quality, value, and customer satisfaction on consumer behavioral intentions in service environments。Journal of Retailing，76(2)，193-218。  new window
12.Parasuraman, Ananthanarayanan、Zeithaml, Valarie A.、Berry, Leonard L.(1985)。A Conceptual Model of Service Quality and Its Implications for Future Research。Journal of Marketing，49(4)，41-50。  new window
13.鄭夙芬(20050500)。焦點團體研究法的理論與應用。選舉研究，12(1)，211-239。new window  延伸查詢new window
14.Zeithaml, Valarie A.、Berry, Leonard L.、Parasuraman, A.(1993)。The Nature and Determinants of Customer Expectations of Service。Journal of the Academy of Marketing Science，21(1)，1-12。  new window
15.Pine, B. Joseph II、Gilmore, James H.(1998)。Welcome to the Experience Economy。Harvard Business Review，76(4)，97-105。  new window
圖書
1.Zeithaml, V. A.、Bitner, M. J.(1996)。Service Marketing。New York, NY：The McGraw-Hill Companies。  new window
2.Zeithaml, V. A.、Bitner, M. J.(2000)。Services marketing: Integrating customer focus across the firm。McGraw-Hill。  new window
3.Cooper, D. R.、Schindler, P. S.(2008)。Business Research Methods。New York, NY：McGraw-Hill。  new window
4.Erlhoff, M.、Marshall, T.、Board of International Research in Design(2008)。Design Dictionary: Perspectives on Design Terminology。Basel：Birkhauser Verlag。  new window
5.Krueger, R. A.、Casey, M. A.(2000)。Focus groups: A practical guide for applied research。New York, NY：SAGE Publications。  new window
6.Polaine, A.、Løvlie, L.、Reason, B.(2013)。Service Design: From Insight to Implementation。New York, NY：Rosenfeld Media。  new window
7.Sreejesh, S.、Mohapatra, Sanjay、Anusree, M. R.(2014)。Business research methods: an applied orientation。Springer Link。  new window
8.Zeithaml, V. A.、Bitner, M. J.、Gremler, D. D.(2009)。Services Marketing: Integrating Customer Focus across the Firm。New York, NY：McGraw-Hill。  new window
9.張紹勳(2007)。研究方法。台中市：滄海。  延伸查詢new window
10.Babbie, Earl、劉鶴群、林秀雲、陳麗欣、胡正申、黃韻如(2010)。社會科學硏究方法。臺北：新加坡商聖智學習。  延伸查詢new window
其他
1.Craft Council(2011)。Review of Cultural Education-DCMS: Crafts Council response，http://www.craftscouncil.org.uk/content/files/12-dcms-henley-cultural-leaming.pdf。  new window
2.Design Council(2015)。Our Services: the Difference is Design，http://www.designcouncil.org.uk/our-services。  new window
3.Risdon, C.，Wilkens, T.(2012)。CUSTOMER JOURNEY MAPPING，http://www.slideshare.net/livebysatellite/adaptive-path-mx-managing-expeiience-2012。  new window
4.懷德居文化基金會(2009)。基金會簡介，http://hdg.tosaint.com/。  延伸查詢new window
圖書論文
1.吳嘉苓(2013)。質性個案研究法：訪談法。社會及行為科學研究法：質性研究法。台北：東華書局。  延伸查詢new window
2.Kingman-Brundage, J.(1989)。The ABCs of service system blueprinting。Designing a Winning Service Strategy。Chicago, IL：American Marketing Association。  new window
3.Bitner, M. J.、Zeithaml, V. A.、Gremler, D. D.(2010)。Technology's Impact on the Gaps Model of Service Quality。Handbook of Service Science。Berlin：Springer Science+Business Media。  new window
4.Hsu, C.-H.、Lin, C.-L.、Lin, Rungtai(2011)。A Study of Framework and Process Development for Cultural Product Design。Internationalization, Design, HCII 2011。Berlin：Springer-Verlag。  new window
5.Holmlid, S.、Evenson, S.(2008)。Bringing service design to service sciences, management and engineering。Service science, management and engineering: Education for the 21st century。Berlin：Springer Verlag。  new window
6.Mager, B.、Evenson, S.(2008)。Art of Service: Drawing the Arts to Inform Service Design and Specification。Service Science: Research and Innovations in the Service Economy。New York, NY：Springer。  new window
 
 
 
 
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