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題名:當理性遇上感性:情緒導向模式在危機傳播之驗證
書刊名:中華傳播學刊
作者:姚惠忠凌儀玲鄭皓蔚
作者(外文):Yao, Hui-chungLing, I-lingCheng, Hao-wei
出版日期:2022
卷期:41
頁次:頁41-71
主題關鍵詞:公眾怒氣危機傳播負面口碑情緒導向模式認知導向模式AngerCrisis communicationNegative word of mouthNWOMEmotion-oriented patternsCognitive-oriented patterns
原始連結:連回原系統網址new window
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  • 共同引用共同引用:6
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期刊論文
1.Kim, H. K.、Niederdeppe, J.(2013)。The Role of Emotional Response during an H1N1 Influenza Pandemic on a College Campus。Journal of Public Relations Research,25(1),30-50。  new window
2.McDonald, L. M.、Sparks, B.、Glendon, A. I.(2010)。Stakeholder Reactions to Company Crisis Communication and Causes。Public Relations Review,36(3),263-271。  new window
3.Jin, Y.(2009)。The effects of public's cognitive appraisal of emotions in crises on crisis coping and strategy assessment。Public Relations Review,35(3),310-313。  new window
4.Coombs, W. Timothy(2007)。Protecting organization reputations during a crisis: The development and application of situational crisis communication theory。Corporate Reputation Review,10(3),163-176。  new window
5.姚惠忠(20131200)。情境認知缺口對危機溝通效果之影響。管理學報,30(5),429-443。new window  延伸查詢new window
6.Coombs, W. T.、Holladay, S. J.(2007)。The negative communication dynamic: Exploring the impact of stakeholder affect on behavioral intentions。Journal of Communication Management,11(4),300-312。  new window
7.McCombs, M. E.、Shaw, D. L.(1993)。The evolution of agenda-setting research: Twenty-five years in the marketplace of ideas。Journal of Communication,43(2),58-67。  new window
8.Sonnemans, J.、Frijda, N. H.(1994)。The structure of subjective emotional intensity。Cognition and Emotion,8(4),329-350。  new window
9.Lin, C.-H.、Chiu, Y.-C.、Cheng, C.-M.、Hsieh, J.-C.(2008)。Brain maps of Iowa gambling task。BMC Neuroscience,9(1),(72)1-(72)15。  new window
10.Lazarus, R. S.(1982)。Thoughts on the relations between emotion and cognition。American Psychologist,37(9),1019-1024。  new window
11.Flett, G. L.、Blankstein, K. R.、Obertynski, M.(1996)。Affect intensity, coping styles, mood regulation expectancies, and depressive symptoms。Personality and Individual Differences,20(2),221-228。  new window
12.Zajonc, R. B.(1980)。Feeling and thinking: Preferences need no inferences。American Psychologist,35(2),151-175。  new window
13.Coombs, W. Timothy、Holladay, Sherry J.(2002)。Helping Crisis Managers Protect Reputational Assets: Initial Tests of the Situational Crisis Communication Theory。Management Communication Quarterly: An International Journal,16(2),165-186。  new window
14.Nabi, R. L.(2003)。Exploring the Framing Effects of Emotion Do Discrete Emotions Differentially Influence Information Accessibility, Information Seeking, and Policy Preference?。Communication Research,30(2),224-247。  new window
15.Kim, S.、Sung, K. H.(2014)。Revisiting the effectiveness of base crisis response strategies in comparison of reputation management crisis responses。Journal of Public Relations Research,26(1),62-78。  new window
16.Keltner, D.、Ellsworth, P. C.、Edwards, K.(1993)。Beyond Simple Pessimism: Effects of Sadness and Anger on Social Perception。Journal of Personality and Social Psychology,64(5),740-752。  new window
17.Ma, L.、Zhan, M.(2016)。Effects of attributed responsibility and response strategies on organizational reputation: a meta-analysis of situational crisis communication theory research。Journal of Public Relations Research,28(2),102-119。  new window
18.Jin, Y.、Pang, A.、Cameron, G. T.(2007)。Integrated crisis mapping: Toward a publics-based, emotion-driven conceptualization in crisis communication。Sphera Publica,7(1),81-96。  new window
19.Park, H.(2017)。Exploring effective crisis response strategies。Public Relations Review,43(1),190-192。  new window
20.Grewal, R.、Cote, J. A.、Baumgartner, H.(2004)。Multicollinearity and measurement error in structural equation models: Implications for theory testing。Marketing Science,23(4),519-529。  new window
21.Kim, H. J.、Cameron, G. T.(2011)。Emotions matter in crisis: The role of anger and sadness in the publics' response to crisis news framing and corporate crisis response。Communication Research,38(6),826-855。  new window
22.姚惠忠、楊奕源(20140800)。危機溝通之期望缺口模型。組織與管理,7(2),127-163。new window  延伸查詢new window
23.姚惠忠(20140600)。恐懼與生氣情緒在危機溝通中的角色。中華傳播學刊,25,193-222。new window  延伸查詢new window
24.Berger, Jonah、Milkman, Katherine L.(2012)。What makes online content viral?。Journal of Marketing Research,49(2),192-205。  new window
25.Choi, Y.、Lin, Y.-H.(2009)。Consumer responses to Mattel product recalls posted on online bulletin boards: Exploring two types of emotion。Journal of Public Relations Research,21(2),198-207。  new window
26.Loewenstein, George F.、Weber, Elke U.、Hsee, Christopher K.、Welch, Ned(2001)。Risk as feelings。Psychological Bulletin,127(2),267-286。  new window
27.Lee, S.、Chung, S.(2012)。Corporate apology and crisis communication: The effect of responsibility admittance and sympathetic expression on public's anger relief。Public Relations Review,38(5),932-934。  new window
28.Bundy, Jonathan、Pfarrer, Michael D.、Short, Cole E.、Coombs, W. Timothy(2017)。Crises and crisis management: Integration, interpretation, and research development。Journal of Management,43(6),1661-1692。  new window
29.Anderson, E. C.、Carleton, R. N.、Diefenbach, M.、Han, P. K. J.(2019)。The relationship between uncertainty and affect。Frontiers in Psychology,10。  new window
30.Chon, M.-G.、Park, H.(2021)。Predicting public support for government actions in a public health crisis: Testing fear, organization-public relationship, and behavioral intention in the framework of the situational theory of problem solving。Health Communication,36(4),476-486。  new window
31.Coombs, W. T.(2015)。The value of communication during a crisis: Insights from strategic communication research。Business Horizons,58(2),141-148。  new window
32.Jin, Y.、Pang, A.、Cameron, G. T.(2010)。The role of emotions in crisis responses: Inaugural test of the integrated crisis mapping (ICM) model。Corporate Communications: An International Journal,15(4),428-452。  new window
33.Jin, Y.、Pang, A.、Cameron, G. T.(2012)。Toward a publics-driven, emotion-based conceptualization in crisis communication: Unearthing dominant emotions in multi-staged testing of the Integrated Crisis Mapping (ICM) Model。Journal of Public Relations Research,24(3),266-298。  new window
34.Lu, Y.、Huang, Y.-H. C.(2018)。Getting emotional: An emotion-cognition dual-factor model of crisis communication。Public Relations Review,44(1),98-107。  new window
35.Page, T. G.(2019)。Beyond attribution: Building new measures to explain the reputation threat posed by crisis。Public Relations Review,45(1),138-152。  new window
36.Page, T. G.(2020)。Measuring success: Explications and measurement scales of instructing information and adjusting information。Public Relations Review,46(4),1-9。  new window
37.Sellnow, T. L.、Sellnow, D. D.、Lane, D. R.、Littlefield, R. S.(2012)。The value of instructional communication in crisis situations: Restoring order to chaos。Risk Analysis: An International Journal,32(4),633-643。  new window
38.Small, D. A.、Lerner, J. S.、Fischhoff, B.(2006)。Emotion priming and attributions for terrorism: Americans' reactions in a national field experiment。Political Psychology,27(2),289-298。  new window
39.Fornell, Claes R.、Larcker, David F.(1981)。Structural Equation Models with Unobservable Variables and Measurement Error: Algebra and Statistics。Journal of Marketing Research,18(3),382-388。  new window
圖書
1.Damasio, A. R.(1994)。Descartes€' error: Emotion, reason, and the human brain。Putnam's Sons。  new window
2.Coombs, W. Timothy(2014)。Ongoing crisis communication: Planning, managing, and responding。Sage Publications。  new window
3.Peter, J. P.、Olson, J. C.(1990)。Consumer Behavior and Marketing Strategy。Richard D. Irwin Inc.。  new window
4.LeDoux, J. E.(1996)。The emotional brain: The mysterious underpinnings of emotional life。New York:Simon & Schuster Company, Inc.。  new window
5.Hayes, Andrew F.(2017)。Introduction to mediation, moderation, and conditional process analysis: A regression-based approach。Guilford Press。  new window
6.Hair, Joseph F. Jr.、Black, William C.、Babin, Barry J.、Anderson, Rolph E.、Tatham, Ronald L.(2019)。Multivariate data analysis。Cengage。  new window
圖書論文
1.Forgas, J. P.(2006)。Affective influences on interpersonal behavior: Towards understanding the role of affect in everyday interactions。Affect in Social Thinking and Behavior。Psychology Press。  new window
2.Zajonc, R. B.(1984)。The interaction of affect and cognition。Approaches to emotion。Lawrence Erlbaum Associates。  new window
 
 
 
 
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