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題名:事實與感知的兩難:期望缺口危機傳播模型
書刊名:新聞學研究
作者:汪睿祥 引用關係姚惠忠 引用關係
作者(外文):Wang, Rui-xiangYao, Hui-chung
出版日期:2015
卷期:125
頁次:頁175-216
主題關鍵詞:危機傳播怒氣情境缺口期望缺口解釋接受程度Account acceptanceAngerCrisis communicationExpectation gapSituation gap
原始連結:連回原系統網址new window
相關次數:
  • 被引用次數被引用次數:期刊(3) 博士論文(0) 專書(0) 專書論文(0)
  • 排除自我引用排除自我引用:3
  • 共同引用共同引用:9
  • 點閱點閱:26
期刊論文
1.Yang, S.(2007)。An integrated model for organization-public relational outcomes, organizational reputation, and their antecedents。Journal of Public Relations Research,19(2),91-121。  new window
2.Schultz, F.、Utz, S.、Goritz, A.(2011)。Is the medium the message? Perceptions of and reactions to crisis communication via twitter, blogs and traditional media。Public Relations Review,37(1),20-27。  new window
3.Kim, H. K.、Niederdeppe, J.(2013)。The Role of Emotional Response during an H1N1 Influenza Pandemic on a College Campus。Journal of Public Relations Research,25(1),30-50。  new window
4.Liu, Brooke Fisher、Austin, L.、Jin, Y.(2011)。How Publics Respond to Crisis Communication Strategies: The Interplay of Information Form and Source。Public Relations Review,37(4),345-353。  new window
5.Utz, S.、Schultz, F.、Glocka, S.(2013)。Crisis Communication Online: How Medium, Crisis Type and Emotions Affected Public Reactions in the Fukushima Daiichi Nuclear Disaster。Public Relations Review,39(1),40-46。  new window
6.Coombs, W. Timothy(2007)。Protecting organization reputations during a crisis: The development and application of situational crisis communication theory。Corporate Reputation Review,10(3),163-176。  new window
7.Hearit, Keith M.(1997)。On the Use of Transcendence as an Apologia Strategy: The Case of Johnson Controls and Its Fetal Protection Policy。Public Relations Review,23(3),217-231。  new window
8.姚惠忠(20131200)。情境認知缺口對危機溝通效果之影響。管理學報,30(5),429-443。new window  延伸查詢new window
9.An, S. K.(2011)。Reducing anger and blame: The role of the moralitv news irame ana crisis response strategy。Public Relations Review,37(2),169-171。  new window
10.Barnett, M. L.、Jermier, J. M.、Lafferty, B. A.(2006)。Corporate reputation: The definitional landscape。Corporate Reputation Review,9(1),26-38。  new window
11.Benoit, W. L.、Brinson, S. L.(1999)。Queen Elizabeth’s image repair discourse: Insensitive royal or compassionate Queen。Public Relations Review,25(2),145-156。  new window
12.Benson, J. A.(1988)。Crisis revisted: Ananalysis of strategies used by Tylenol in the second tampering episode。Central States Speech Journal,39,49-66。  new window
13.Chaffee, S. H.、McLeod, J. M.(1968)。Sensitization in panel design: A coorientational experiment。Journalism Quarterly,45(4),661-669。  new window
14.Claeys, A. S.、Cauoerghe, V.、Vyncke, P.(2010)。Restoring reputations in times oi crisis: An experimental study of the situational crisis communication theory and the moderating effects of locus of control。Public Administration Review,36,256-262。  new window
15.Grunig, J. E.、Stamm, K. R.(1973)。Communication and coorientation of collectivities。American Behavioral Scientist,16(4),567-591。  new window
16.Hong, S.、Yang, S.(2009)。Effects of reputation, relational satisfaction, and customer- company identification on positive word-of-mouth intentions。Journal of Public RelationsResearch,21(4),381-403。  new window
17.Hwang, S.、Cameron, G. T.(2008)。Public'€™s expectation about an organization’s stance in crisis communication based on perceived leadership and perceived severity of threats。Public Relations Review,34(1),70-73。  new window
18.Jin, Y.、Park, S. A.、Len-Rios, M. E.(2010)。Strategic communication of hope and anger: A case of Duke University’s conflict management with multiple publics。Public Relations Review,36(1),63-65。  new window
19.Laczniak, R. N.、DeCarlo, T. E.、Ramaswami, S. N.(2001)。Consumers' responses to negative word-of-mouth communication: An attribution theory perspective。Journal of Consumer Psychology,11(1),57-73。  new window
20.Lu, J. Y.、Xie, X. F.、Zhang, R. G.(2013)。Focusing on appraisals: How and why anger and fear influence driving risk perception。Journal of Safety Research,45,65-73。  new window
21.Wetzer, I. M.、Zeelenberg, M.、Pieters, R.(2007)。Never eat in restaurant, I did: Exploring why people engage in negative word-of-mouth communication。Psychology and marketing,24(8),661-680。  new window
22.Yang, S. U.、Grunig, J. E.(2005)。Decomposing organisational reputation: The effects of organisation-public relationship outcomes on cognitive representations of organisations and evaluations of organisational performance。Journal of Communication Management,9(4),305-325。  new window
23.McDonald, L. M.、Sparks, B.、Glendon, A. I.(2010)。Stakeholder reaction to company crisis communication and causes。Public Relations Review,36,263-271。  new window
24.Radighieri, J. P.、Mulder, M.(2014)。The impact of source effects and message valence on word of mouth retransmission。International Journal of Market Research,56(2),249-263。  new window
25.Reichart, J.(2003)。A theoretical exploration of expectational gaps in the corporate issue construct。Corporate Reputation Review,6(1),58-69。  new window
26.Coombs, W. T.、Holladay, S. J.(2007)。The negative communication dynamic: Exploring the impact of stakeholder affect on behavioral intentions。Journal of Communication Management,11(4),300-312。  new window
27.Coombs, W. Timothy、Holladay, Sherry J.(1996)。Communication and Attributions in a Crisis: An Experimental Study in Crisis Communication。Journal of Public Relations Research,8(4),279-295。  new window
28.Coombs, W. Timothy(1995)。Choosing the right words: the development of guidelines for the selection of the "Appropriate" Crisis-Response Strategies。Management Communication Quarterly: An International Journal,8(4),447-476。  new window
29.Huang, Yi-hui(2006)。Crisis Situation, Communication Strategies, and Media Coverage: A Multicast Study Revisiting the Communicative Response Model。Communication Research,33(3),180-205。  new window
30.Huang, Yi-hui、Lin, Ying-hsuan、Su, Shih-hsin(2005)。Crisis Communicative Strategies: Category, Continuum, and Cultural Implication in Taiwan。Public Relations Review,31(2),229-238。  new window
31.Turner, M. M.(2007)。Using emotion in risk communication: The Anger Activism Model。Public Relations Review,33(2),114-119。  new window
32.Gotsi, M.、Wilson, A. M.(2001)。Corporate Reputation: seeking a definition。Corporate Communications: An International Journal,6(1),24-30。  new window
33.Claeys, A. S.、Cauberghe, V.(2012)。Crisis Response and Crisis Timing Strategies, Two Sides of the Same Coin。Public Relations Review,38(1),83-88。  new window
34.Coombs, W. Timothy(1998)。An Analytic Framework for Crisis Situations: Better Responses From a Better Understanding of the Situation。Journal of Public Relations Research,10(3),177-191。  new window
35.姚惠忠(20120300)。危機情境與反應策略之研究--組織與受眾認知落差之分析。公共行政學報,42,73-98。new window  延伸查詢new window
36.MacKinnon, D. P.、Fritz, M. S.、Williams, J.、Lockwood, C. M.(2007)。Distribution of the product confidence limits for the indirect effect: Program PRODCLIN。Behavior Research Methods,39(3),384-389。  new window
37.Sethi, S. Prakash(1979)。A conceptual framework for environmental analysis of social issues and evaluation of business response patterns。Academy of Management Review,4(1),63-74。  new window
38.Coombs, W. Timothy、Holladay, Sherry J.(2002)。Helping Crisis Managers Protect Reputational Assets: Initial Tests of the Situational Crisis Communication Theory。Management Communication Quarterly: An International Journal,16(2),165-186。  new window
39.Benoit, William L.(1997)。Image Repair Discourse and Crisis Communication。Public Relations Review,23(2),177-186。  new window
40.Weiner, Bernard(1985)。An Attributional Theory of Achievement Motivation and Emotion。Psychological Review,92(4),548-573。  new window
41.Bradford, Jeffrey L.、Garrett, Dennis E.(1995)。The Effectiveness of Corporate Communicative Responses to Accusations of Unethical Behavior。Journal of Business Ethics,14(11),875-892。  new window
42.Choi, Y.、Lin, Y.-H.(2009)。Consumer responses to Mattel product recalls posted on online bulletin boards: Exploring two types of emotion。Journal of Public Relations Research,21(2),198-207。  new window
43.Coombs, W. Timothy、Holladay, Sherry J.(2008)。Comparing apology to equivalent crisis response strategies: Clarifying apology's role and value in crisis communication。Public Relations Review,34(3),252-257。  new window
44.Coombs, W. T.、Holladay, S. J.(2009)。Further explorations of post-crisis communication: Effects of media and response strategies on perceptions and intentions。Public Relations Review,35(1),1-6。  new window
45.Lee, S.、Chung, S.(2012)。Corporate apology and crisis communication: The effect of responsibility admittance and sympathetic expression on public's anger relief。Public Relations Review,38(5),932-934。  new window
46.Hayes, Andrew F.(2009)。Beyond Baron and Kenny: Statistical mediation analysis in the new millennium。Communication Monographs,76(4),408-420。  new window
47.Herr, Paul M.、Kardes, Frank R.、Kim, Jaewoo John(1991)。Effects of Word-of-Mouth and Product-Attribute Information on Persuasion: An Accessibility-Diagnosticity Perspective。Journal of Consumer Research,17(4),454-462。  new window
48.Grunig, J. E.(2006)。Furnishing the edifice: Ongoing research on public relations as astrategic management function。Journal of Public Relations Research,18(2),151-176。  new window
49.Coombs, W. T.(2004)。Impact of past crises on the current crisis communication: Insights from situational crisis communication theory。Journal of Business Communication,41(3),265-289。  new window
會議論文
1.Grunig, J. E.、Hung, C. J. F(200203)。The effect of relationships on reputation and reputation on relationships: A cognitive, behavioral study。International, Interdisciplinary Public Relations Research Conference。Miami, FL.。  new window
圖書
1.Barton, L.(2001)。Crisis in organization。Cincinnati, Ohio:South-Western。  new window
2.Benoit, W. L.(1995)。Accounts, excuses, and apologies: A theory of image restoration strategies。Albany, NY:State University of New York Press。  new window
3.Broom, G. M.、Dozier, D. M.(1990)。Using research in public relations: Applications for program management。Englewood Cliffs, NJ:Prentice Hall。  new window
4.Diermeier, D.(2011)。Reputation rules: Strategies for building your company’s most valuable asset。New York, NY:McGraw-Hill。  new window
5.Grunig, L. A.、Grunig, J. E.、Dozier, D. M.(2002)。Excellent public relations and effective organizations: A study of communication management in three countries。Hillsdale, NJ:Lawrenc Erlbaum Associates。  new window
6.Coombs, W. T.、Holladay, S. J.(2010)。PR strategy and application: Managing influence。Wiley-Blackwell。  new window
7.邱皓政(2006)。結構方程模式:LISREL的理論、技術與應用。臺北市:雙葉書廊有限公司。  延伸查詢new window
8.Grunig, J. E.、David, M. D.、William, P. E.、Grunig, L. A.、Repper, F. C.、White, J.(1992)。Excellence in public relations and communication management。Hillsdale, NJ:Lawrenc Erlbaum Associates。  new window
9.張依依(2007)。公共關係理論的發展與變遷。臺北市:五南。  延伸查詢new window
圖書論文
1.Grunig, J. E.、White, J.(1992)。The effect of worldviews on public relations theory and practice。Excellence in public relations and communication management。Hillsdale, NJ:Lawrence Erlbaum Associates。  new window
2.Grunig, James E.(2001)。Two-way symmetrical public relations: Past, present, and future。Handbook of Public Relations。Sage。  new window
3.Grunig, J. E.(1989)。Symmetrical Presuppositions as a Framework for Public Relations Theory。Public Relations Theory。Lawrence Erlbaum Association。  new window
 
 
 
 
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