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題名：「滅頂」與「革新」：額外努力、回應時機與CEO可見度之危機溝通效果
書刊名：理論與政策
作者：姚惠忠
作者(外文)：Yao, Hui-chung
出版日期：2020
卷期：23:1=84
頁次：頁1-28
主題關鍵詞：危機溝通；額外努力；回應策略；回應時機；CEO可見度；Crisis communication；Response strategy；Response timing；CEO visibility；Ting Hsin Group
原始連結：連回原系統網址new window
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  • 被引用次數被引用次數:期刊(0) 博士論文(0) 專書(0) 專書論文(0)
  • 排除自我引用排除自我引用:0
  • 共同引用共同引用:68
  • 點閱點閱:4
期刊論文
1.Schultz, F.、Utz, S.、Goritz, A.(2011)。Is the medium the message? Perceptions of and reactions to crisis communication via twitter, blogs and traditional media。Public Relations Review，37(1)，20-27。  new window
2.Blumstein, P. W.、Carssow, K. G.、Hall, J.、Hawkins, B.、Hoffman, R.、Ishem, E.、Maurer, Caroll Palmer(1974)。The Honoring of Account。American Sociological Review，40(4)，551-566。  new window
3.Coombs, W. Timothy、Holladay, Sherry J.(2011)。An Exploration of the Effects of Victim Visuals on Perceptions and Reactions to Crisis Events。Public Relations Review，37(2)，115-120。  new window
4.Kim, H. K.、Niederdeppe, J.(2013)。The Role of Emotional Response during an H1N1 Influenza Pandemic on a College Campus。Journal of Public Relations Research，25(1)，30-50。  new window
5.Laufer, Daniel、Coombs, W. Timothy(2006)。How Should a Company Respond to a Product Harm Crisis? The Role of Corporate Reputation and Consumer-Based Cues。Business Horizons，49(5)，379-385。  new window
6.姚惠忠、汪睿祥(20081100)。選舉危機情境分類之探討。選舉研究，15(2)，67-90。new window  延伸查詢new window
7.Claeys, An-Sofie、Cauberghe, V.、Vyncke, P.(2010)。Restoring reputations in times of crisis: An experimental study of the Situational Crisis Communication Theory and the moderating effects of locus of control。Public Relations Review，36(3)，256-262。  new window
8.Lyon, L.、Cameron, G. T.(2004)。A relational approach examining the interplay of prior reputation and immediate response to a crisis。Journal of Public Relations Research，16(3)，213-241。  new window
9.Coombs, W. Timothy(2007)。Protecting organization reputations during a crisis: The development and application of situational crisis communication theory。Corporate Reputation Review，10(3)，163-176。  new window
10.Etgar, M.(1979)。Sources and Types of Intrachannel Conflict。Journal of Retailing，55，61-78。  new window
11.姚惠忠(20131200)。情境認知缺口對危機溝通效果之影響。管理學報，30(5)，429-443。new window  延伸查詢new window
12.Coombs, W. T.、Holladay, S. J.(2007)。The negative communication dynamic: Exploring the impact of stakeholder affect on behavioral intentions。Journal of Communication Management，11(4)，300-312。  new window
13.Huang, Yi-hui、Lin, Ying-hsuan、Su, Shih-hsin(2005)。Crisis Communicative Strategies: Category, Continuum, and Cultural Implication in Taiwan。Public Relations Review，31(2)，229-238。  new window
14.Siomkos, G. J.、Kurzbard, G.(1994)。The Hidden Crisis in Product-Harm Crisis Management。European Journal of Marketing，28(2)，30-41。  new window
15.Coombs, W. T.(1999)。Information and compassion in crisis responses: A test of their effects。Journal of Public Relations Research，11(2)，125-142。  new window
16.Benoit, W. L.、Drew, S.(1997)。Appropriateness and effectiveness of image repair strategies。Communication Reports，10，153-163。  new window
17.Claeys, A. S.、Cauberghe, V.(2012)。Crisis Response and Crisis Timing Strategies, Two Sides of the Same Coin。Public Relations Review，38(1)，83-88。  new window
18.Grappi, S.、Romani, S.(2015)。Company Post-Crisis Communication Strategies and the Psychological Mechanism Underlying Consumer Reactions。Journal of Public Relations Research，27(1)，22-45。  new window
19.Strong, K. C.、Ringer, R. C.、Taylor, S. A.(2001)。THE* Rules of Stakeholder Satisfaction (* Timeliness, Honesty, Empathy)。Journal of Business Ethics，32，219-230。  new window
20.Coombs, W. Timothy、Holladay, Sherry J.(2002)。Helping Crisis Managers Protect Reputational Assets: Initial Tests of the Situational Crisis Communication Theory。Management Communication Quarterly: An International Journal，16(2)，165-186。  new window
21.Benoit, William L.(1997)。Image Repair Discourse and Crisis Communication。Public Relations Review，23(2)，177-186。  new window
22.黃懿慧(20161000)。危機溝通策略與危機回應形式：危機類型為權變因素之效果研究。傳播與社會學刊，38，135-164。new window  延伸查詢new window
23.Wang, X.、Wang, Z.(2014)。The effect of product-harm crisis situations on firms' spokesperson strategies: Evidence from China's emerging market economy。Public Relations Review，40(1)，110-112。  new window
24.Choi, Y.、Lin, Y.-H.(2009)。Consumer responses to Mattel product recalls posted on online bulletin boards: Exploring two types of emotion。Journal of Public Relations Research，21(2)，198-207。  new window
25.Coombs, W. Timothy、Holladay, Sherry J.(2008)。Comparing apology to equivalent crisis response strategies: Clarifying apology's role and value in crisis communication。Public Relations Review，34(3)，252-257。  new window
26.Coombs, W. T.、Holladay, S. J.(2009)。Further explorations of post-crisis communication: Effects of media and response strategies on perceptions and intentions。Public Relations Review，35(1)，1-6。  new window
27.Huang, Yi-Hui(2008)。Trust and relational commitment in corporate crises: The effects of crisis communicative strategy and form of crisis response。Journal of Public Relations Research，20(3)，297-327。  new window
28.Sillince, J. A. A.(2002)。A model of the strength and appropriateness of argumentation in organizational contexts。Journal of Management Studies，39(5)，585-618。  new window
29.Moorman, Christine、Deshpandé, Rohit、Zaltman, Gerald(1993)。Factors Affecting Trust in Market Research Relationships。Journal of Marketing，57(1)，81-101。  new window
30.Augustine, N. R.(1995)。Managing the crisis you tried to prevent。Harvard Business Review，73(6)，147-158。  new window
31.Claeys, A. S.、Cauberghe, V.(2014)。What makes crisis response strategies work? The impact of crisis involvement and message framing。Journal of Business Research，67(2)，182-189。  new window
32.Fornell, Claes、Larcker, David F.(1981)。Evaluating Structural Equation Models with Unobservable Variables and Measurement Error。Journal of Marketing Research，18(1)，39-50。  new window
33.劉千祥、姚惠忠(20180400)。危機回應內容、形式、媒體選擇、發言層級相對重要性之研究：企業公關人員觀點。傳播與社會學刊，44，111-149。new window  延伸查詢new window
34.Torkzadeh, Gholamreza、Koufteros, Xenophon、Pflughoeft, Kurt(2003)。Confirmatory analysis of computer self-efficacy。Structural Equation Modeling: A Multidisciplinary Journal，10(2)，263-275。  new window
35.Anderson, James C.、Narus, James A.(1990)。A model of distributor firm and manufacturer firm working partnerships。Journal of Marketing，54(1)，42-58。  new window
36.Morgan, Robert M.、Hunt, Shelby D.(1994)。The commitment-trust theory of relationship marketing。Journal of Marketing，58(3)，20-38。  new window
37.Lee, S.、Chung, S.(2012)。Corporate apology and crisis communication: The effect of responsibility admittance and sympathetic expression on public's anger relief。Public Relations Review，38(5)，932-934。  new window
38.Lukaszewski, J. E.(1997)。Establishing individual and corporate crisis communication standards: The principles and protocols。Public Relations Quarterly，42(3)，7-14。  new window
圖書
1.Van Riel, C. B. M.、Fombrun, C. J.(2007)。Essentials of Corporate Communication: Implementing Practices for Effective Reputation Management。Routledge。  new window
2.Griffin, A.(2008)。New strategies for reputation management: Gaining control of issues, crises and corporate social responsibility。Philadelphia：Kogan Page。  new window
3.Kline, R. B.(2005)。Principles and practice of structural equation modeling。New York：Guilford。  new window
4.Alsop, R. J.(2004)。The 18 immutable laws of corporate reputation: Creating, protecting and repairing your most valuable asset。New York：Dow Jones Co.。  new window
5.吳宜蓁(2002)。危機傳播--公共關係與語藝觀點的論點與實證。五南。new window  延伸查詢new window
6.Fombrun, Charles J.(1996)。Reputation: Realizing Value from the Corporate Image。Harvard Business School Press。  new window
7.Hair, Joseph F. Jr.、Black, William C.、Babin, Barry J.、Anderson, Rolph E.、Tatham, Ronald L.(2009)。Multivariate Data Analysis: A Global Perspective。Prentice-Hall。  new window
其他
1.郭正亮(20141031)。民進黨應要求頂新退出所有台灣事業，http://www.my-formosa.com/DOC_69212.htm。  延伸查詢new window
圖書論文
1.Coombs, W. T.(2010)。Parameters for Crisis Communication。The Handbook of Crisis Communication。West Sussex：Blackwell Publishing Ltd.。  new window
2.Seeger, M. W.、Sellnow, T. L.、Ulmer, R. R.(2001)。Public relations and crisis communication: Organizing and chaos。Handbook of Public Relations。London：Sage。  new window
3.Ulmer, R. R.、Sellnow, T. L.、Seeger, M. W.(2010)。Considering the future of crisis communication research: Understanding the opportunities inherent to crisis events through the discourse of renewal。The Handbook of Crisis Communication。Blackwell Publishing Ltd.。  new window
4.Coombs, W. T.(2006)。Crisis management: A communicative approach。Public relations theory。Mahwah, New Jersey：Lawrence Erlbaum Associates。  new window
 
 
 
 
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