:::

詳目顯示

回上一頁
題名:檢視社會大眾感知的違反預期程度在企業危機中的影響,以及企業-善因契合度對企業危機後形象的修復效果
書刊名:傳播與社會學刊
作者:簡廷恩李秀珠 引用關係陳德玲
作者(外文):Jian, Ting-enLi, Sarrina Shu-chuChen, Te-lin
出版日期:2023
卷期:65
頁次:頁93-124
主題關鍵詞:企業社會責任危機後危機期間危機應對策略違反預期理論Corporate social responsibilityPost-crisisCrisisCrisis response strategiesExpectancy violation theory
原始連結:連回原系統網址new window
相關次數:
  • 被引用次數被引用次數:期刊(0) 博士論文(0) 專書(0) 專書論文(0)
  • 排除自我引用排除自我引用:0
  • 共同引用共同引用:9
  • 點閱點閱:3
期刊論文
1.Lee, Eun Mi、Park, Seong-Yeon、Rapert, Molly I.、Newman, Christopher L.(2012)。Does perceived consumer fit matter in corporate social responsibility issues?。Journal of Business Research,65(11),1558-1564。  new window
2.DelVecchio, D.、Henard, D. H.、Freling, T. H.(2006)。The effect of sales promotion on post-promotion brand preference: A meta-analysis。Journal of Retailing,82(3),203-213。  new window
3.Demetriou, M.、Papasolomou, I.、Vrontis, D.(2010)。Cause-related marketing: Building the corporate image while supporting worthwhile causes。Journal of Brand Management,17(4),266-278。  new window
4.Dawar, Niraj、Pillutla, Madan M.(2000)。Impact of Product-Harm Crises on Brand Equity: The Moderating Role of Consumer Expectations。Journal of Marketing Research,37(2),215-226。  new window
5.Afifi, W. A.、Metts, S.(1998)。Characteristics and consequences of expectation violations in close relationships。Journal of Social and Personal Relationships,15(3),365-392。  new window
6.Coombs, W. Timothy、Holladay, Sherry J.(2002)。Helping Crisis Managers Protect Reputational Assets: Initial Tests of the Situational Crisis Communication Theory。Management Communication Quarterly: An International Journal,16(2),165-186。  new window
7.蔡啟通(20120900)。組織正義、組織危機管理、與員工脈絡績效之關係:主要效果及交互效果之研究。危機管理學刊,9(2),51-62。new window  延伸查詢new window
8.Bloom, P. N.、Hoeffler, S.、Keller, K. L.、Meza, C. E. B.(2006)。How social-cause marketing affects consumer perceptions。MIT Sloan Management Review,47(2),49-55。  new window
9.Romani, S.、Grappi, S.、Bagozzi, R. P.(2016)。Corporate socially responsible initiatives and their effects on consumption of green products。Journal of Business Ethics,135(2),253-264。  new window
10.汪睿祥、姚惠忠(20151000)。事實與感知的兩難:期望缺口危機傳播模型。新聞學研究,125,175-216。new window  延伸查詢new window
11.黃懿慧(20161000)。危機溝通策略與危機回應形式:危機類型為權變因素之效果研究。傳播與社會學刊,38,135-164。new window  延伸查詢new window
12.Winterich, K. P.、Barone, M. J.(2011)。Warm glow or cold, hard cash? Social identity effects on consumer choice for donation versus discount promotions。Journal of Marketing Research,48(5),855-868。  new window
13.姚惠忠、楊奕源(20140800)。危機溝通之期望缺口模型。組織與管理,7(2),127-163。new window  延伸查詢new window
14.姚惠忠(20140600)。恐懼與生氣情緒在危機溝通中的角色。中華傳播學刊,25,193-222。new window  延伸查詢new window
15.Coombs, W. Timothy、Holladay, Sherry J.(2006)。Unpacking the halo effect: Reputation and crisis management。Journal of Communication Management,10(2),123-137。  new window
16.Rhee, Mooweon、Haunschild, Pamela R.(2006)。The liability of good reputation: A study of product recalls in the U.S. automobile industry。Organization Science,17(1),101-117。  new window
17.Kim, Yeonsoo、Woo, Chang Wan(2019)。The buffering effects of CSR reputation in times of product-harm crisis。Corporate Communications: An International Journal,24(1),21-43。  new window
18.姚惠忠、賴裕濱、付航(20210400)。自嘲作為情緒性回應的效果分析:以天貓個案為例。傳播與社會學刊,56,195-224。new window  延伸查詢new window
19.Wei, Jiuchang、Ouyang, Zhe、Chen, Haipeng Allan(2017)。Well known or well liked? The effects of corporate reputation on firm value at the onset of a corporate crisis。Strategic Management Journal,38(10),2103-2120。  new window
20.Xie, Yi、Keh, Hean Tat(2016)。Taming the blame game: Using promotion programs to counter product-harm crises。Journal of Advertising,45(2),211-226。  new window
21.Chang, Chun-Tuan、Chen, Pei-Chi、Chu, Xing-Yu Marcos、Kung, Ming-Tsung、Huang, Yi-Feng(2018)。Is cash always king? Bundling product-cause fit and product type in cause-related marketing。Psychology & Marketing,35(12),990-1009。  new window
22.Chen, Zifei Fay、Tao, Weiting(2020)。The association spillover mechanism of CSR crises: Evidence from the Uber case。Journal of Public Relations Research,32(5/6),178-197。  new window
23.Claeys, A.-S.、Cauberghe, V.(2015)。The role of a favorable pre-crisis reputation in protecting organizations during crises。Public Relations Review,41(1),64-71。  new window
24.Fan, Xiaojun、Deng, Nianqi、Qian, Yi、Dong, Xuebing(2022)。Factors affecting the effectiveness of cause-related marketing: A meta-analysis。Journal of Business Ethics,175(2),339-360。  new window
25.Goh, See Kwong、Balaji, M. S.(2016)。Linking green skepticism to green purchase behavior。Journal of Cleaner Production,131,629-638。  new window
26.Ham, Chang-Dae、Kim, Jeesun(2020)。The effects of CSR communication in corporate crises: Examining the role of dispositional and situational CSR skepticism in context。Public Relations Review,46(2)。  new window
27.Kim, Sora(2014)。The role of prior expectancies and relational satisfaction in crisis。Journalism & Mass Communication Quarterly,91(1),139-158。  new window
28.Kim, Sora(2013)。Corporate ability or virtue? Relative effectiveness of prior corporate associations in times of crisis。International Journal of Strategic Communication,7(4),241-256。  new window
29.Kull, A. J.、Heath, T. B.(2016)。You decide, we donate: Strengthening consumer-brand relationships through digitally co-created social responsibility。International Journal of Research in Marketing,33(1),78-92。  new window
30.Lee, So Young、Lim, Esther Rachel、Drumwright, Minette E.(2018)。Hybrid happening: Organizational reputations in corporate crises。Public Relations Review,44(4),598-609。  new window
31.Mendini, Monica、Peter, Paula C.、Gibbert, Michael(2018)。The dual-process model of similarity in cause-related marketing: How taxonomic versus thematic partnerships reduce skepticism and increase purchase willingness。Journal of Business Research,91,195-204。  new window
32.Nardella, G.、Brammer, S.、Surdu, I.(2020)。Shame on who? The effects of corporate irresponsibility and social performance on organizational reputation。British Journal of Management,31(1),5-23。  new window
33.Sohn, Y. J.、Lariscy, Ruthann Weaver(2015)。A "buffer" or "boomerang?": The role of corporate reputation in bad times。Communication Research,42(2),237-259。  new window
34.Tao, Weiting(2018)。How consumers' pre-crisis associations and attitude certainty impact their responses to different crises。Communication Research,45(6),815-839。  new window
35.Tao, Weiting、Song, Baobao(2020)。The interplay between post-crisis response strategy and pre-crisis corporate associations in the context of CSR crises。Public Relations Review,46(2)。  new window
36.Burgoon, Judee K.(1993)。Interpersonal Expectations, Expectancy Violations, and Emotional Communication。Journal of Language and Social Psychology,12(1/2),30-48。  new window
圖書
1.Hayes, Andrew F.(2017)。Introduction to mediation, moderation, and conditional process analysis: A regression-based approach。Guilford Press。  new window
2.Muthén, Bengt O.、Muthén, Linda K.(2017)。Mplus Version 8 User's Guide。Muthén & Muthén。  new window
 
 
 
 
第一頁 上一頁 下一頁 最後一頁 top
:::
無相關書籍
 
無相關著作
 
QR Code
QRCODE