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題名：恐懼與生氣情緒在危機溝通中的角色
書刊名：中華傳播學刊
作者：姚惠忠 引用關係
作者(外文)：Yao, Hui-chung
出版日期：2014
卷期：25
頁次：頁193-222
主題關鍵詞：生氣；危機溝通；固定連續樣本研究；恐懼；塑化劑；Anger；Crisis communication；Panel study；Fear；Plasticizer
原始連結：連回原系統網址new window
相關次數：
  • 被引用次數被引用次數:期刊(3) 博士論文(0) 專書(0) 專書論文(0)
  • 排除自我引用排除自我引用:2
  • 共同引用共同引用:0
  • 點閱點閱:29
本研究以塑化劑事件為例，運用固定連續樣本研究法（panel study）蒐集資料，探討恐懼與生氣情緒在危機溝通中的成因與作用。主要研究發現包括：（1）危機事件對組織的影響可能持續約半年時間； （2）生氣會在危機責任與組織聲譽之間扮演完全中介角色；（3）恐懼在塑化劑事件中應屬結果型情緒；（4）恐懼對購買意圖的影響，遠大於生氣情緒；生氣對組織聲譽的影響則大於恐懼情緒。（5）建構包含恐懼與生氣情緒的SCCT再修正模型。
To investigate the antecedents and consequences of two types of emotion (fear and anger) in crisis communication from a longitudinal perspective, this study used a panel study to monitor respondents' emotions, perceptions, and behavioral intentions during a plasticizer crisis. The findings are listed as follows. (1) The impacts of a plasticizer crisis on an organization can persist as long as 6 months. (2) Anger fully mediates crisis responsibility and organizational reputation. (3) Fear is identified as an outcome-dependent emotion in times of crisis. (4) Fear exerts a stronger effect on purchasing intentions than anger does. Conversely, anger exerts a stronger effect on reputation than does fear. (5) The SCCT model containing the emotions of fear and anger is refined.
期刊論文
1.Schultz, F.、Utz, S.、Goritz, A.(2011)。Is the medium the message? Perceptions of and reactions to crisis communication via twitter, blogs and traditional media。Public Relations Review，37(1)，20-27。  new window
2.Choi, Y.、Lin, Y. H.(2009)。Consumer Response to Crisis: Exploring the Concept of Involvement in Mattel Product Recalls。Public Relations Review，35(1)，18-22。  new window
3.Kim, H. K.、Niederdeppe, J.(2013)。The Role of Emotional Response during an H1N1 Influenza Pandemic on a College Campus。Journal of Public Relations Research，25(1)，30-50。  new window
4.McDonald, L. M.、Sparks, B.、Glendon, A. I.(2010)。Stakeholder Reactions to Company Crisis Communication and Causes。Public Relations Review，36(3)，263-271。  new window
5.Utz, S.、Schultz, F.、Glocka, S.(2013)。Crisis Communication Online: How Medium, Crisis Type and Emotions Affected Public Reactions in the Fukushima Daiichi Nuclear Disaster。Public Relations Review，39(1)，40-46。  new window
6.Claeys, An-Sofie、Cauberghe, V.、Vyncke, P.(2010)。Restoring reputations in times of crisis: An experimental study of the Situational Crisis Communication Theory and the moderating effects of locus of control。Public Relations Review，36(3)，256-262。  new window
7.Brown, Kenon A.、White, Candace L.(2010)。Organization-public relationships and crisis response strategies: Impact on attribution of responsibility。Journal of Public Relations Research，23(1)，75-92。  new window
8.Jin, Y.(2009)。The effects of public's cognitive appraisal of emotions in crises on crisis coping and strategy assessment。Public Relations Review，35(3)，310-313。  new window
9.Jorgensen, B. K.(1996)。Components of consumer reaction to company- related mishaps: A structural equation model approach。Advances in Consumer Research，23，346-351。  new window
10.Kim, J. R.、Kim, J. N.(2010)。A theoretical perspective on "fear" as an organizational motivator for initiating public relations activities。Public Relations Review，36，184-186。  new window
11.Coombs, W. Timothy(2007)。Protecting organization reputations during a crisis: The development and application of situational crisis communication theory。Corporate Reputation Review，10(3)，163-176。  new window
12.Schreiber, James B.(2008)。Core reporting practices in structural equation modeling。Research in Social and Administrative Pharmacy，4(2)，83-97。  new window
13.Frijda, Nico H.、Kuipers, Peter、Ter Schure, Elisabeth(1989)。Relations among emotion, appraisal, and emotional action readiness。Journal of Personality and Social Psychology，57(2)，212-228。  new window
14.Coombs, W. T.、Holladay, S. J.(2007)。The negative communication dynamic: Exploring the impact of stakeholder affect on behavioral intentions。Journal of Communication Management，11(4)，300-312。  new window
15.Coombs, W. Timothy、Holladay, Sherry J.(1996)。Communication and Attributions in a Crisis: An Experimental Study in Crisis Communication。Journal of Public Relations Research，8(4)，279-295。  new window
16.Huang, Yi-hui、Lin, Ying-hsuan、Su, Shih-hsin(2005)。Crisis Communicative Strategies: Category, Continuum, and Cultural Implication in Taiwan。Public Relations Review，31(2)，229-238。  new window
17.Boomsma, Anne(2000)。Reporting Analyses of Covariance Structures。Structural Equation Modeling，7(3)，461-483。  new window
18.Coombs, W. Timothy、Holladay, Sherry J.(2002)。Helping Crisis Managers Protect Reputational Assets: Initial Tests of the Situational Crisis Communication Theory。Management Communication Quarterly: An International Journal，16(2)，165-186。  new window
19.Benoit, William L.(1997)。Image Repair Discourse and Crisis Communication。Public Relations Review，23(2)，177-186。  new window
20.Schreiber, James B.、Stage, Frances K.、King, Jamie、Nora, Amaury、Barlow, Elizabeth A.(2006)。Reporting Structural Equation Modeling and Confirmatory Factor Analysis Results: A Review。The Journal of Educational Research，99(6)，323-338。  new window
21.Bradford, Jeffrey L.、Garrett, Dennis E.(1995)。The Effectiveness of Corporate Communicative Responses to Accusations of Unethical Behavior。Journal of Business Ethics，14(11)，875-892。  new window
22.Choi, Y.、Lin, Y.-H.(2009)。Consumer responses to Mattel product recalls posted on online bulletin boards: Exploring two types of emotion。Journal of Public Relations Research，21(2)，198-207。  new window
23.Coombs, W. Timothy、Holladay, Sherry J.(2008)。Comparing apology to equivalent crisis response strategies: Clarifying apology's role and value in crisis communication。Public Relations Review，34(3)，252-257。  new window
24.Huang, Yi-Hui(2008)。Trust and relational commitment in corporate crises: The effects of crisis communicative strategy and form of crisis response。Journal of Public Relations Research，20(3)，297-327。  new window
25.Fornell, Claes、Larcker, David F.(1981)。Evaluating Structural Equation Models with Unobservable Variables and Measurement Error。Journal of Marketing Research，18(1)，39-50。  new window
26.Torkzadeh, Gholamreza、Koufteros, Xenophon、Pflughoeft, Kurt(2003)。Confirmatory analysis of computer self-efficacy。Structural Equation Modeling: A Multidisciplinary Journal，10(2)，263-275。  new window
27.Lee, S.、Chung, S.(2012)。Corporate apology and crisis communication: The effect of responsibility admittance and sympathetic expression on public's anger relief。Public Relations Review，38(5)，932-934。  new window
28.Jackson, D. L.、Gillaspy, J. A. Jr.、Purc-Stephenson, R.(2009)。Reporting practices in confirmatory factor analysis: An overview and some recommendations。Psychological Methods，14(1)，6-23。  new window
29.McDonald, Roderick P.、Ho, Moon-Ho Ringo(2002)。Principles and practice in reporting structural equation analyses。Psychological Methods，7(1)，64-82。  new window
30.Coombs, W. Timothy、Holladay, Sherry J.(2005)。An Exploratory Study of Stakeholder Emotions: Affect and Crises。Research on Emotion in Organizations，1，263-280。  new window
31.Kemper, T.(1987)。How Many Emotions Are There? Wedding the Social and Autonomic Components。American Journal of Sociology，93(2)，263-289。  new window
會議論文
1.McDonald, L.、Hartel C. E. J.(2000)。Applying the Involvement Construct to Organizational Crises。The 21st Century: Facing the Challenge, Australian and New Zealand Marketing Academy Conference。Gold Coast：Griffith University。799-803。  new window
2.Pang, A.、Jin, Y.、Cameron, G. T.(200903)。Final stage development of the Integrated Crisis Mapping (ICM) model in crisis communication: The myth of low engagement in crisis。The 12th International Public Relations Research Conference。Miami, FL。  new window
圖書
1.Heath, C.、Heath, D.(2007)。Made to sticky: Why some ideas survive and others die。New York：Random House。  new window
2.Plutchik, R.(1994)。The psychology and biology of emotions。New York：HarperCollins。  new window
3.Vaillant, L. M.(1997)。Changing character: Short-term anxiety-regulating psychotherapy for restructuring defenses, affects, and attachment。New York：Basic Books。  new window
4.Watson, David(2000)。Mood and Temperament。Guilford Press。  new window
5.Schumacker, R. E.、Lomax, R. G.(2004)。A beginner's guide for structural equation modeling。Mahwah, NJ：Lawrence Erlbaum Associates。  new window
6.Weiner, B.(1986)。An attribution theory of motivation and emotion。New York：Springer-Verlag。  new window
7.Jöreskog, Karl G.、Sörbom, Dag(1996)。LISREL 8: User's Reference Guide。Scientific Software International, Inc.。  new window
8.Coombs, W. Timothy(1999)。Ongoing crisis communication: Planning, managing, and responding。Sage。  new window
其他
1.今日新聞(20110530)。孫璐西:塑化劑DEHP比三聚氰胺毒20倍，http://www. nownews.com/n/2011/05/30/521241， 2011/12/19。  延伸查詢new window
圖書論文
1.Coombs, W. T.(2010)。Parameters for Crisis Communication。The Handbook of Crisis Communication。West Sussex：Blackwell Publishing Ltd.。  new window
2.Weiner, B.(2007)。Examining emotional diversity in the classroom。Emotion in education。Burlington, MA：Elsevier。  new window
3.Hoyle, R. H.、Panter, A. T.(1995)。Writing about structural equation models。Structural Equation Modeling: Concepts, Issues, and Applications。Thousand Oaks, California：Sage Publications。  new window
 
 
 
 
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