High Performance Teams in Public Organizations: A Case Study of Ohio's " Team Excellence in the Public Sector "_

:::

詳目顯示

第 1 筆 / 總合 1 筆

/1頁

來源文獻資料
摘要
外文摘要
引文資料

題名：	High Performance Teams in Public Organizations: A Case Study of Ohio's " Team Excellence in the Public Sector "
書刊名：	空大行政學報
作者：	李弘暉
作者(外文)：	Li, Hung-hui
出版日期：	1998
卷期：	8
頁次：	頁365-399
主題關鍵詞：	團隊績效；全面品質管理；團隊過程；高績效團隊；Team performance；Total quality management；Team process；High performance teams
原始連結：	連回原系統網址
相關次數：	被引用次數:期刊(0) 博士論文(0) 專書(0) 專書論文(0) 排除自我引用:0 共同引用:0 點閱:10

　　　　　近年來科技的快速發展與全球性的高度競爭，已使團隊的觀念愈來愈受到重視。因為組織已意識到目前組織內工作兼具複雜性與分工協調性的特色，實無法靠個人的力量獨力完成；唯有依賴員工組成團隊，集合團隊中每個人的能力與特色，發揮團隊力量協力完成。因此，如何讓組織中的員工組成團隊，在團隊中互相合作，不但發揮個人專長及工作潛能，也能與其他員工合作愉快，相互學習，充分發揮團隊的精神與力量，已成為組織成功的關鍵所在。另一方面，全面品質管理（Total Quality Management，簡稱TQM）在美國、日本先進國家的推展成功，已對企業組織的管理哲學與方式造成極大的衝擊。全面品質管理觀念的基本原則，即是透過團隊的建立及團隊的運作來協助組織解決問題，滿足顧客需求，提昇行政效率，增加組織效能，激發員工潛能，提昇工作滿足感與增加組織的認同感。綜合言之，在全面品質管理觀念的推展與全球高度競爭的趨勢下，團隊將在組織中逐漸扮演重要的角色。因此，如何才能建立高績效的團隊（high performance teams），已成為組織重要的課題。本文的目的即在透過對美國俄亥俄州在1994年和1995年得到「高績效團隊獎」（Team Excellence in the Public Sector Award）的46個團隊之實證研究和深入訪談後，探究何謂公共組織的高績效團隊，並試圖建立一個屬於公共組織高績效團隊的理論模型。

以文找文

　　　　　More and more organizations have discovered that teams offer an effective way to coordinate across organizational boundaries to solve problems, to gain employee commitment, and to guidely respond to environmental changes. As a result, they are increasing the use of teams to accomplish their goals, in order to provide better services and to implement the Total Quality Management (TQM) systems. In the past few years, teams have been widely used in both public and private organizations. Research has found that teamwork does improve organizational effectiveness and employee performance. However, little attention has been given to how to plan for and manage the transition of an organization from the traditional hierarchical and functional structure to an organization built around teams. Especially, little research has been done on how teams can play positive roles in the public sector context. Thus, this study emphasizes high performance teams in the public sector, and identifies the important factors in a team process that can improve team performance. An analysis of recent literature reveals that clear goals, leadership, empowerment, facilitation, commitment, communication, shared responsibility, and implementing performance strategies are eight important factors that can affect team performance. Based on these eight variables, this study develops a systematic framework for team performance in the team process stage. On the other hand, in order to encourage teamwork in a State government, the Ohio Office of Quality has presented an event: "Team Excellence in the Public Sector" (TEPS), which is sponsored by the Ohio Manufacturers' Association and the Columbus State Community College since 1994. The purpose of this event is to let the high performance teams around Ohio receive statewide recognition for their efforts. Thus, this study uses this award as a case study to conduct survey research to test the framework developed by this study and to discover the characteristics of high performance teams in the public sector.

以文找文

期刊論文
1.	Fandt, P. M.(1991)。The relationship of accountability and interdependent behavior to enhancing team consequences。Group & Organization Managment，16(3)，300-312。
2.	Manz, C. C.、Sims, H. P. Jr.(1987)。Leading Workers to Lead Themselves: The External Leadership of Self-managing Work Teams。Administrative Science Quarterly，32，106-129。
3.	Klimoski, R.、Mohammed, S.(1994)。Team mental model: Construct or metaphor?。Journal of Management，20(2)，403-437。
4.	Stewart, G. L.、Manz, C. C.(1995)。Leadership for self-managing work teams: A typology and integrative model。Human Relations，48(7)，747-770。
5.	Gist, M. E.、Locke, E. A.、Taylor, M. S.(1987)。Organizational behavior: Group structure, process, and effectiveness。Journal of Management，13(2)，237-257。
6.	Bettenhausen, K. L.(1991)。Five Years of Groups Research: What We Have Learned and What Needs to Be Addressed。Journal of Management，17(2)，345-381。
7.	Sundstrom, Eric、De Meuse, Kenneth P.、Futrell, David(1990)。Work Teams: Applications and Effectiveness。American Psychologist，45(2)，120-133。
8.	Vinokur-Kaplan, D.(1995)。Treatment Teams That Work (and Those That Don't): An Application of Hackman's Group Effectiveness Model to Interdisciplinary Teams in Psychiatric Hospitals。Journal of Applied Behavioral Science，31(3)，303-327。
9.	Ancona, D. G.、Caldwell, D. F.(1992)。Bridging the Boundary; External Activity and Performance in Organizational Team。Administrative Science Quarterly，37，634-655。
10.	Nutt, P. C.(1993)。The Formulation Processes and Tactics Used in Organizational Decision Making。Organization Science，4(2)，226-251。
11.	Nutt, P. C.(1993)。The Identification of Solution Ideas During Organizational Decision Making。Management Science，39(9)，1071-1085。
12.	CVReilly, III C. A.、Caldwell, D. F.、Barnett, W. P.(1989)。Work Group Demography, Social Integration, and Tumoven。Administrative Science Quarterly，34，21-37。
13.	Smith, C.、Comer, D.(1994)。Self-Organization in Small Groups: A Study of Group Effectiveness Within Non-Equilibrium Condition。Human Relations，47(5)，553-581。
14.	Souza, G. D.、Klein, H.(1995)。Emergent Leadership in the Group Goal-Setting Process。Small Group Research，26(4)，475-496。
15.	Smith, K. G.、Smith, Ken A.、Sims, H. P.、O'Bannon, D. P.、Scully, J. A.、Olian, J. D.(1994)。Top management team demography and process: The role of social integration and communication。Administrative Science Quarterly，39(3)，412-438。
16.	Gladstein, Deborah L.(1984)。Groups in Context: A Model of Task Group Effectiveness。Administrative Science Quarterly，29(4)，499-517。

圖書
1.	Larson, C. E.、LaFasto, F. M. J.(1989)。Teamwork: What Must Go Right, What Can Go Wrong?。SAGE Publications。
2.	Jewell, L. N.、Reitz, H. J.(1981)。Group Effectiveness in Organizations。Scott, Foresman and Company。
3.	Wheelan, S. A.(1994)。Group processes: a developmental perspective。Boston：Allyn and Bacon。
4.	Dyer, W. G.(1995)。Team building: Issues and alternatives。Reading, MA：Addison-Wesley Publishing Company。
5.	Zenger, J. H.、Musselwhite, E. H.、Hurson, K.、Perin, C.(1994)。Leading teams: Mastering the new role。Homewood, IL：Business One Irwin。
6.	Fogg, C. Davis(1994)。Team-Based Strategic Planning: A Complete Guide to Structuring, Facilitating, and Implementing the Process。New York, N.Y.：AMACOM, American Management Association。
7.	Hackman, J. R.(1990)。Groups That Work (and Those That Don't): Creating Conditions for Effective Teamwork。San Francisco, CA：Jossey-Bass Publishers。
8.	Hackman, J. R.(1983)。A Normative Model of Work Team Effectiveness。New Haven, CT：Yale University。
9.	Nieva, V. F.、Fleishman, E. A.、Reick, A.(1978)。Team Dimensions: Their Identity, Their Measurement, and Their Relationships。D.C.：Response Analysis Corporation。
10.	Schwarz, R.(1994)。The Skilled Facilitator: Practical Wisdom for Developing Effective Groups。San Francisco, CA：Jossey-Bass Publishers。
11.	Buchholz, S.、Roth, T.、Hess, K.(1987)。Creating the High-Performance Team。New York, NY：John Wiley & Sons, Inc。
12.	Carnevale, D. G.(1995)。Trustworthy Government: Leadership and Management Strategies for Building Trust and High Performance。San Francisco, CA：Jossey-Bass Publishers。
13.	Goodman, P. S.(1986)。Designing Effective Work Groups。San Francisco, CA：Jossey-Bass Publishers。
14.	Halachmi, A.、Bouckaert, G.(1995)。The Enduring Challenges in Public Management: Surviving and Excelling in a Changing World。San Francisco, CA：Jossey-Bass Publishers。
15.	Mohrman, S. A.、Cohen, S. G.、Mohiman, A. M. Jr.(1995)。Designing Team-Based Organizations。San Francisco, CA：Jossey-Bass Publishers。
16.	Napier, R.、Gershenfeld, M.(1993)。Groups: Theory and Experience。Boston, MA：Houghton Mifflin。
17.	Beyerlein, M. M.、Johnson, D. S.(1994)。Advances in Interdisgiplinaiy Studies of Work Teams: Theories of Self-Managing Work Teams。Greenwich, CT：JAI Press Inc。
18.	Carr, D. K.、Littman, L. D.(1993)。Excellence in Government: Total Ouality Management in the 1990s。Arlington, VA：Coopers & Lybrand。
19.	Fink, Arlene(1995)。The Survey Handbook。Thousand Oaks, CA：Sage Publications。
20.	Glaser, R.(1992)。Classic Readings in Self-Managing Teamwork。Pennsylvania：Organization Design and Development, Inc.。
21.	Guzzo, R. A.、Salas, E.、Associates(1995)。Team Effectiveness and Decision Making in Organizations。San Francisco, CA：Jossey-Bass Publishers。
22.	Hartzler, M.、Heniy, J.(1994)。Team Fitness: A How-To Manual for Building a Winning Work Team。Milwaukee, WI：ASQC Quality Press。
23.	Kinlaw, D. C.(1995)。The Practice of Empowerment。Brookfield, Vermont：Gower。
24.	Lawler, III E. E.、Mohrman, S. A.、Ledford, G. E. Jr.(1992)。Employee Involvement and Total Ouality Management; Practices and Results in Fortune 1000 Companies。San Francisco, CA：Jossey-Bass Publishers。
25.	Manz, C. C.、Sims, H. P. Jr.(1993)。Business Without Bosses: How Self-Managing Teams Are Building High-Performing Companies。New York, NY：John Wiley & Sons, Inc.。
26.	Tjosvold, D.、Tjosvold, M. M.(1991)。Leading the Team Organization: How to Create an Enduring Competitive Advantage。New York, NY：Lexington Books。
27.	Varney, G. H.(1989)。Building Productivity Teams。San Francisco, CA：Jossey-Bass Publishers。
28.	Wellins, R. S.、Byham, W. C.、Dixon, J. R.(1994)。Inside Teams: How 20 Worid-Class Organizations Are Winning Through Teamwork。San Francisco, CA：Jossey-Bass Publishers。
29.	Worchel, S.、Wood, W.、Simpson, J. A.(1992)。Group Process and Productivity。Thousand Oaks, CA：Sage Publications。
30.	Parker, G. M.(1990)。Team players and teamwork: The new competitive business Strategy。San Francisco, California：Jossey-Bass。
31.	McGrath, J. E.(1964)。Social Psychology: A Brief Introduction。Holt, Rinehart and Winston。

圖書論文
1.	Hackman, J. R.、Walton, R. E.(1986)。Leading groups in organizations。Designing effective work groups。San Francisco, CA：Jossey-Bass。
2.	Salas, E.、Dickinson, T. L.、Converse, S. A.、Tannenbaum, S. I.(1992)。Toward an understanding of team performance and training。Teams: Their training and performance。Norwood, NJ：Ablex Publishing Corporation。
3.	Hackman, J. R.(1987)。Work Design。Motivation and Work Behavior。New York, NY：McGraw-Hill。
4.	Harvey, T. R.、Drolet, B.(1994)。Building Teams。Building People: Expanding the Fifth Resource。Pennsylvania：Technomic Publishing Company, Inc.。
5.	Manz, C. C.、Sims, H. P. Jr.(1992)。Becoming a Super Leader。Classic Readings in Self-Managing Teamwork。Pennsylvania：Organization Design and Development, Inc.。
6.	Tetlock, P.(1985)。Accountability: The Neglected Social Context of Judgement and Choice。Research in Organizational Behavior。Greenwich, CT：JAI Press。
7.	Varney, G. H.(1994)。Control and Autonomy: The Primary Determinant of Successful Applications of Self-Managing Work Teams。Advances in Interdisciplinary Studies of Work Teams: Theories of Self-Managing Work Teams。
8.	Wellins, R. S.、Byham, W. C.、Wilson, J. M.(1991)。Empowered Teams: Creating Self-Diregted Work Groups That Improve Ouality。Productivity, and Participation。San Francisco, CA：Jossey-Bass Publishers。
9.	Hackman, J. R.(1987)。The Design of Work Teams。Handbook of Organizational Behavior。Englewood Cliffs, New Jersey：Prentice-Hall。

推文
推薦
引用網址
引用嵌入語法
轉寄

top

:::

相關期刊
相關論文
相關專書
相關著作
熱門點閱

無相關期刊論文

無相關博士論文

無相關書籍

無相關著作

1.	雙主修或輔系能提高人文及藝術領域大學畢業生在就業市場的優勢嗎？傾向分數倒數加權迴歸調整法的應用
2.	中學生快樂與學業能力之關係的縱貫性研究
3.	探討不同風險程度的國中生之憂鬱情緒的保護與資源因子
4.	學業競爭及升學因應策略對心理困擾的影響
5.	應用決策樹探索大學以上畢業生薪資之影響因素
6.	臺灣青少年憂鬱情緒與偏差行為之縱貫性研究
7.	從學校到勞力市場：簡介「臺灣教育長期追蹤資料庫」及其後續追蹤調查
8.	比較偏遠與一般地區學生數學表現之差異：傾向分數配對法的分析
9.	家庭危險因子對少年之學業成就、偏差行為與憂鬱情緒發展的影響：累積危險指數模型的探討
10.	中學生家庭作業時間與學習成就關係之研究：以TEPS資料分析為例
11.	文化資本的代間傳遞與轉換對國中學生教育成就的影響
12.	家庭與學校知覺影響高中職生偏差行為之探討
13.	國中讀前段班有差嗎？能力分班對學習成就影響的反事實分析
14.	孰優、孰弱？臺灣學生學習成就軌跡之異質性分析
15.	高中職學生心理健康、校園人際關係與學習自我效能之研究

QR Code

臺灣人文及社會科學引文索引資料庫系統

詳目顯示

臺灣人文及社會科學引文索引資料庫