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題名:利用IPA-Kano模型研究智慧手機的品質
書刊名:數據分析
作者:周建志蘇懿謝秀吟
作者(外文):Chou, Chien ChihSu, YihHsieh, Hsiu Yin
出版日期:2020
卷期:15:6
頁次:頁19-39
主題關鍵詞:智慧型手機重要度-績效水準分析Kano二維品質模型SmartphoneImportance-performance analysisIPAKano model
原始連結:連回原系統網址new window
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  • 被引用次數被引用次數:期刊(0) 博士論文(0) 專書(0) 專書論文(0)
  • 排除自我引用排除自我引用:0
  • 共同引用共同引用:16
  • 點閱點閱:5
期刊論文
1.Cavallo, G. O.、Perelmuth, J.(1989)。Building customer satisfaction, strategically。Bottomline,6(1),29-33。  new window
2.洪健文、陳鏗伊(20110300)。智慧型手機顧客滿意度因素與忠誠度關係之探討。商業現代化學刊,6(1),229-250。new window  延伸查詢new window
3.Kuo, Y. F.、Chen, J. Y.、Deng, W. J.(2012)。IPA-Kano model: A new tool for categorising and diagnosing service quality attributes。Total Quality Management and Business Excellence,23(7/8),731-748。  new window
4.Chen, Yung-Hsin、Su, Chao-Ton(2006)。A Kano-CKM Model for Customer Knowledge Discovery。Total Quality Management & Business Excellence,17(5),589-608。  new window
5.Bearden, W. O.、Teel, J. E.(1983)。Selected Determinants of Consumer Satisfaction and Complaints Report。Journal of Marketing Research,20(1),21-28。  new window
6.Charters, S.、Pettigrew, S.(2006)。Conceptualizing product quality: the case of wine。Marketing Theory,6(4),467-483。  new window
7.黃士滔、游雅帆、謝詠琳、張芮瑜、張名妤(20121200)。結合QFD與KANO探討大專生族群購買智慧型手機之服務品質。工程科技與教育學刊,9(4),518-531。  延伸查詢new window
8.Haverila, M.(2013)。Cell phone usage and broad feature preferences: A study among Finnish undergraduate students。International Journal of Mobile Communications,9(4),401-419。  new window
9.Hsiao, M. H.、Chen, L. C.(2015)。Smart phone demand: An empirical study on the relationships between phone handset, Internet access and mobile services。Telematics and Informatics,32(1),158-168。  new window
10.Abu-Shanab, E. A.、Abu-Baker, A. N.(2014)。Using and buying mobile phones in Jordan: Implications for future research and the Development of New Methodology。Technology in Society,38,103-110。  new window
11.Safizadeh, M. H.、Ritzman, L. P.、Sharma, D.、Wood, C.(1996)。An Empirical Analysis of The Product-Process Matrix。Management Sciences,42(11),1576-1591。  new window
12.Cui, C. C.、Mrad, M.、Hogg, M. K.(2018)。Brand addiction: Exploring the concept and its definition through an experiential lens。Journal of Business Research,87,118-127。  new window
13.Matzler, Kurt、Hinterhuber, Hans H.(1998)。How to make product development projects more successful by integrating Kano's model of customer satisfaction into quality function deployment。Technovation,18(1),25-38。  new window
14.Bacile, T. J.、Wolter, J. S.、Allen, A. M.、Xu, P.(2018)。The Effects of Online Incivility and Consumer-to-Consumer Interactional Justice on Complainants, Observers, and Service Providers During Social Media Service Recovery。Journal of Interactive Marketing,44,60-81。  new window
15.Borhanuddin, B.、Iqbal, A.(2016)。Nokia: An Historical Case Study。electronic Journal of Computer Science and Information Technology (eJCSIT),6(1),1-14。  new window
16.Gitlow, H. S.(1999)。Innovation on demand。Quality Engineering,11(1),79-89。  new window
17.Millson, M. R.、Wilemon, D.(2009)。The new product quality/NPD performance relationship as mediated by NPD entry strategies。Int. J. Entrepreneursh. Innov. Manag.,10(3),280-306。  new window
18.Park, P.-J.、Tahara, K.、Inaba, A.(2007)。Product quality-based eco-efficiency applied to digital cameras。J. Environ. Manag.,83(2),158-170。  new window
19.林淑萍、李暐珣、詹雅慧(20070900)。人力銀行服務品質之研究--Kano二維品質及IPA整合模式之應用。績效與策略研究,4(2),1-17。new window  延伸查詢new window
20.Garvin, David A.(1987)。Competing on the Eight Dimensions of Quality。Harvard Business Review,65(6),101-109。  new window
21.Schvaneveldt, Shane J.、Enkawa, Takao、Miyakawa, Masami(1991)。Consumer evaluation perspectives of service quality: evaluation factors and two-way model of quality。Total Quality Management,2(2),149-161。  new window
22.Martilla, John A.、James, John C.(1977)。Importance-performance analysis。Journal of Marketing,41(1),77-79。  new window
23.Kim, Moon-Koo、Park, Myeong-Cheol、Jeong, Dong-Heon(2004)。The Effects of Customer Satisfaction and Switching Barrier on Customer Loyalty in Korean Mobile Telecommunication Services。Telecommunications Policy,28(2),145-159。  new window
24.Parasuraman, Ananthanarayanan Parsu、Zeithaml, Valarie A.、Berry, Leonard L.(1988)。SERVQUAL: A Multiple-Item Scale for Measuring Consumer Perceptions of Service quality。Journal of Retailing,64(1),12-40。  new window
25.狩野紀昭、瀬楽信彦、高橋文夫、辻新一(1984)。魅力的品質と当り前品質。品質,14(2),147-156。  延伸查詢new window
學位論文
1.陳仲熙(1998)。產品知識及來源國形象對顧客滿意度之影響(碩士論文)。國立政治大學。  延伸查詢new window
2.李萬福(2009)。智慧型手機產品功能重視程度與使用程度關係之研究(碩士論文)。淡江大學。  延伸查詢new window
3.陳任智(2011)。智慧型手機之產品功能對消費者行為模式之研究(碩士論文)。淡江大學。  延伸查詢new window
4.陳建佑(2013)。結合Kano二維品質模式與SWOT分析之應用--以智慧型手機為例(碩士論文)。正修科技大學。  延伸查詢new window
5.楊淵智(2014)。顧客滿意度因果關係之研究--以智慧型手機為例(碩士論文)。玄奘大學。  延伸查詢new window
圖書
1.Armstrong, Gary、Kotler, Philip(2008)。Marketing: An Introduction。Prentice Hall。  new window
其他
1.黃慧雯(20170921)。330億成交HTC手機代工部門賣Google,https://www.chinatimes.com/realtimenews/20170921002203-260412?chdtv。  延伸查詢new window
2.洪聖壹(20170613)。給他們一個清白?S8證實三星已查出Galaxy Note7爆炸原因,https://www.ettoday.net/news/20170613/943946.htm。  延伸查詢new window
3.林菁樺,簡惠茹,王憶紅(20190116)。國研院、資策會跟「禁」華為裝置連內網,https://ec.ltn.com.tw/article/paper/1261671。  延伸查詢new window
4.劉祥航(20200219)。折疊手機傳災情耐用性再遭質疑,https://news.cnyes.com/news/id/4444192。  延伸查詢new window
5.Fishman, T. C.(20140825)。What Happened to Motorola: How a culture shift nearly doomed an iconic local company that once dominated the telecom industry,https://www.chicagomag.com/Chicago-Magazine/September-2014/What-Happened-to-Motorola/。  new window
 
 
 
 
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