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張紹勳(2001)，「電子商店之關係品質模式—融合交易成本理論及科技接受模式的觀點」，國立政治大學資訊管理學系博士論文。賴士葆、顏永森、吳豐祥(2000)，「網路商店服務品質衡量構面之研究」，2000年國際電子商務研討會論文集，69－97。
FIND (2005a)，「2005年跨媒體調查：人頭數不再是臺灣網路發展的單一指標」，資料來源INSIGHTXPLORER，資料提供資策會電子商務研究所ACI， http://www.find.org.tw/0105/cooperate/cooperate_disp.asp?id=143
Find (2005c)，「2005 94年台閩地區數位調查出爐與去年相較無大變化」，資料來源INSIGHTXPLORER，資料提供資策會電子商務研究所ACI，http://www.find.org.tw/find/home.aspx?page=news&id=3992
Find (2005b)，「OECD會員國寬頻用戶數達1.18億南韓寬頻普及率居第一」，資料來源INSIGHTXPLORER，資料提供資策會電子商務研究所ACI，http://www.find.org.tw/find/home.aspx?page=news&id=3731
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