本研究目的在於利用品質機能展開法處理火場救災勤務系統的作業品質管控問題，以減少消防部門執行緊急救災服務的變異效果，確保救災效果的良好，同時並作為消防部門緊急應變勤務品質管理的基礎。經過研究後，本文提出的建議主要有四項，包括：1.持續加強火場救災服務品質的改善；2.維持服務品質較高滿意之因素；3.加強低滿意、相對重要或消防及民眾具有認知差異之因素；4.善用品質屋及關係短陣改善火場救災服務品質並建立管理系統。

In order to shorten the perception divergence of the service quality between the people and the firemen's opinions and increase the management effectiveness, this study will discuss on how to adopt quality function deployment (QFD) technique to design the whole fire-fighting service quality management control model. After serious efforts, this study suggests the departments that the quality still need to be improved. They also need to maintain the factors with higher satisfaction and to improve it continuously if less satisfaction as well to use QFD chart to help to reach the goal.