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題名:推廣教育學員服務品質、服務價值與顧客滿意對顧客忠誠之影響
書刊名:管理科學研究
作者:劉宗哲 引用關係
作者(外文):Liu, Chung-tzer
出版日期:2006
卷期:3:2
頁次:頁25-44
主題關鍵詞:服務品質服務價值顧客滿意顧客忠誠Service qualityService valueCustomer satisfactionCustomer loyalty
原始連結:連回原系統網址new window
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  • 被引用次數被引用次數:期刊(1) 博士論文(0) 專書(0) 專書論文(0)
  • 排除自我引用排除自我引用:1
  • 共同引用共同引用:0
  • 點閱點閱:27
期刊論文
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30.Sirdeshmukh, D.、Singh, J.、Sabol, B.(2002)。Customer Trust, Value, and Loyalty in Relational Exchanges。Journal of Marketing,66(1),15-37。  new window
31.Bloemer, J.、De Ruyter, K.(1998)。On the relationship between store image, store satisfaction and store loyalty。European Journal of Marketing,32(5/6),499-513。  new window
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33.Sheth, Jagdish N.、Parvatiyar, Atul(1995)。Relationship Marketing in Consumer Markets: Antecedents and Consequences。Journal of the Academy of Marketing Science,23(4),255-271。  new window
34.Babakus, Emin、Boller, Gregory W.(1992)。An Empirical Assessment of the SERVQUAL Scale。Journal of Business Research,24(3),253-268。  new window
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36.Soutar, G.、McNeil, M.(1996)。Measuring service quality in a tertiary institution。Journal of Educational Administration,34(1),72-82。  new window
37.Gotlieb, J. B.、Grewal, D.、Brown, S. W.(1994)。Consumer satisfaction and perceived quality: complementary or divergent constructs?。Journal of Applied Psychology,79(6),875-885。  new window
38.Patterson, P. G.、Spreng, R. A.(1997)。Modelling the relationship between perceived value, satisfaction and repurchase intentions in a business-to-business, service context: an empirical examination。International Journal of Service Industry Management,8(5),414-434。  new window
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40.Mels, G.、Boshoff, C.、Nel, D.(1997)。The dimensions of service quality: the original European perspective revisited。Service Industries Journal,17(1),173-189。  new window
41.Bagozzi, Richard P.(1992)。The self-regulation of attitudes, intentions, and behavior。Social Psychology Quarterly,55(2),178-204。  new window
42.Choi, K. S.、Cho, W. H.、Lee, S.、Lee, H.、Kim, C.(2004)。The relationships among quality, value, satisfaction and behavioral intention in health care provider choice: a South Korean study。Journal of Business Research,57(8),913-921。  new window
43.Athanassopoulos, A. D.(2000)。Customer satisfaction cues to support market segmentation and explain switching behavior。Journal of Business Research,47(3),191-207。  new window
44.Bloemer, J. M. M.、Kasper, H. D. P.(19950700)。The complex relationship between consumer satisfaction and brand loyalty。Journal of Economic Psychology,16(2),311-329。  new window
45.Newman, Joseph W.、Werbel, Richard A.(1973)。Multivariate Analysis of Brand Loyalty for Major Household Appliances。Journal of Marketing Research,10(4),404-409。  new window
46.Tse, David K.、Wilton, Peter C.(1988)。Models of Consumer Satisfaction Formation: An Extension。Journal of Marketing Research,25(2),204-212。  new window
47.Sinkula, James M.、Baker, William E.、Noordewier, Thomas(1997)。A framework for market-based organizational learning: Linking values, knowledge, and behavior。Journal of the Academy of Marketing Science,25(4),305-318。  new window
48.Anderson, E. W.、Mittal, V.(2000)。Strengthening the satisfaction-profit chain。Journal of Service Research,3(2),107-120。  new window
49.Fornell, Claes、Johnson, Michael D.、Anderson, Eugene W.、Cha, Jaesung、Bryant, Barbara Everitt(1996)。The American Customer Satisfaction Index: Nature, Purpose, and Findings。Journal of Marketing,60(4),7-18。  new window
50.Zeithaml, V. A.(2000)。Service Quality, Profitability, and the Economic Worth of Customers: What We Know and What We Need to Learn。Journal of the Academy of Marketing Science,28(1),67-85。  new window
51.Carman, James M.(1990)。Consumer Perceptions of Service Quality: An Assessment of the SERVQUAL Dimensions。Journal of Retailing,66(1),33-55。  new window
52.Woodruff, Robert B.(1997)。Customer value: The next source for competitive advantage。Journal of the Academy of Marketing Science,25(2),139-153。  new window
53.Ostrom, Amy、Iacobucci, Dawn(1995)。Consumer Trade-Offs and the Evaluation of Services。Journal of Marketing,59(1),17-28。  new window
54.Anderson, James C.、Gerbing, David W.(1988)。Structural Equation Modeling in Practice: A Review and Recommended Two-Step Approach。Psychological Bulletin,103(3),411-423。  new window
55.Tinsley, Howard E. A.、Tinsley, Diane J.(1987)。Use of factor analysis in counseling psychology research。Journal of counseling Psychology,34(4),414-424。  new window
56.Cronin, J. Joseph Jr.、Brady, Michael K.、Hult, G. Tomas M.(2000)。Assessing the effects of quality, value, and customer satisfaction on consumer behavioral intentions in service environments。Journal of Retailing,76(2),193-218。  new window
57.Sirohi, Niren、McLaughlin, Edward W.、Wittink, Dick R.(1998)。A Model of Consumer Perceptions and Store Loyalty Intentions for a Supermarket Retailer。Journal of Retailing,74(2),223-245。  new window
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60.Dodds, W. B.(1991)。In Search of Value: How Price and Store Name Information Influence Buyers, Product Perceptions。Journal of Services Marketing,5(3),27-36。  new window
61.Bolton, Ruth N.、Drew, James H.(1987)。A Multistage Model of Customers' Assessments of Service Quality and Value。Journal of Consumer Research,17(4),375-384。  new window
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65.Fornell, Claes(1992)。A national customer satisfaction barometer: The Swedish experience。Journal of Marketing,56(1),6-21。  new window
66.Deshpandé, Rohit、Farley, John U.、Webster, Frederick E. Jr.(1993)。Corporate Culture, Customer Orientation, and Innovativeness in Japanese Firms: A Quadrad Analysis。Journal of Marketing,57(1),23-37。  new window
67.Mathwick, Charla、Malhotra, Naresh K.、Rigdon, Edward(2002)。The Effect of Dynamic Retail Experiences on Experiential Perceptions of Value: an Internet and Catalog Comparison。Journal of Retailing,78(1),51-60。  new window
68.Szymanski, David M.、Henard, David H.(2001)。Customer Satisfaction: A Meta-analysis of the Empirical Evidence。Journal of the Academy of Marketing Science,29(1),16-35。  new window
69.Parasuraman, Ananthanarayanan Parsu、Grewal, Dhruv(2000)。The Impact of Technology on the Quality-Value-Loyalty Chain: A Research Agenda。Journal of the Academy of Marketing Science,28(1),168-174。  new window
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74.Anderson, Eugene W.、Sullivan, Mary W.(1993)。The Antecedents and Consequences of Customer Satisfaction for Firms。Marketing Science,12(2),125-143。  new window
75.Boulding, William、Kalra, Ajay、Staelin, Richard、Zeithaml, Valarie A.(1993)。A Dynamic Process Model of Service Quality: From Expectation to Behavioral Intentions。Journal of Marketing Research,30(1),7-27。  new window
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圖書
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2.Nunnally, Jum C.、Bernstein, Ira H.(1978)。Psychometric Theory。McGraw-Hill。  new window
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