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題名:政府財務機關服務品質與作業績效評估之研究
書刊名:華人經濟研究
作者:陳富強方顯光 引用關係鍾永豪
出版日期:2007
卷期:5:2
頁次:頁82-104
主題關鍵詞:國軍財務單位績效評估資料包絡分析法ROC military's financial unitsEfficiency analysisData envelopment analysisDEA
原始連結:連回原系統網址new window
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  • 共同引用共同引用:207
  • 點閱點閱:24
本研究以國軍財務單位為研究對象,採用資料包絡分析法衡量其作業績效;並透過有效問卷,分析探討財務單位服務品質現況情形。問卷結果發現受測對象對財務單位所提供之服務品質表現均明顯感到滿意。當將財務單位以規模分為三類加以比較時則發現,在有形性構面上,大型單位明顯高於小型單位,且中型單位亦明顯高於小型單位。而以駐地區分時則產生了南部單位在有形性構面上,認知明顯高於中部單位,另在可靠性及保證性構面上,北部單位認知均明顯高於中部單位的結果、在不同的單位層級中,C級單位的效率值明顯優於其他兩個層級,大多數決策單位皆處於規模報酬遞減階段,顯示大部份的財務單位均投入了過多的資源。以效率結果交叉分析發現,大多數的財務單位處於邊際無效率及明顯無效率的狀況,且佔整體財務單位比例的57.1%,且明顯分布於A、B兩型單位中,為求效率改善,有效運用資源,則有賴各單位的管理階層努力。
This paper uses the ROC military's financial unit as its research objectives. Data Envelopment Analysis (DEA) is applied to evaluate its operations efficiency. After effective survey, this paper will analyze and discuss the present situation of the financial unit's service quality. It is observed that the surveys yield a favorable result on the performance and service of the financial unit. When its scale is further separated into three, specific details are evident. Speaking of their tangibility, larger units surpass smaller units; and medium units also exceed smaller units. Whereas, geographically speaking, southern units top the central units in their tangibility. On reliability and assurance, northern units surpass central units. In the different levels of units, c unit's efficiency manifests more efficiency than the other two. Almost all decision units possess decreasing return to scale. This shows that most financial units already invested enough resources. Applying cross-tabs analysis, most units are inefficient along the limits. This occupies 57.1% of the whole financial units' ratio. In addition, while looking for improvements on efficiency in A and B units, they were able to improve in consuming their resources; and relied on the management of each unit.
期刊論文
1.Chen, T. Y.、T. L. Yeh(2000)。A Measurement of Bank Efficiency, Ownership and Productivity Changes in Taiwan。The Service Industries Journal,20,95-109。  new window
2.Drucker, Peter, F.(1973)。The Performance Gap in Management Science: Reasons and Remedies。Organizational Dynamics, Autumn,2(2),19-29。  new window
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4.黃俊英、林義屏、董玉娟(1999)。非營利組織顧客滿意模式之研究--以臺南捐血中心為例。亞太管理評論,4(3),323-339。new window  延伸查詢new window
5.Favero, C. A.、Papi, L.(1995)。Technical efficiency and scale efficiency in the Italian banking sector: A nonparametric approach。Applied Economics,27(4),385-395。  new window
6.Parasuraman, A.、Zeithaml, V. A.、Berry, L. L.(1985)。Problems and Strategies in Service Marketing。Journal of Marketing,49(1),33-46。  new window
7.Tone, Kaoru(2002)。A slacks-based measure of super-efficiency in data envelopment analysis。European Journal of Operational Research,143(1),32-41。  new window
8.Banker, Rajiv D.、Charnes, Abraham、Cooper, William Wager(1984)。Some Models for Estimating Technical and Scale Inefficiencies in Data Envelopment Analysis。Management Science,30(9),1078-1092。  new window
9.Tone, Kaoru(2001)。A slacks-based measure of efficiency in data envelopment analysis。European Journal of Operational Research,130(3),498-509。  new window
10.Farrell, Michael James(1957)。The Measurement of Productive Efficiency。Journal of the Royal Statistical Society: Series A (General),120(3),253-290。  new window
11.Charnes, Abraham、Cooper, William W.、Rhodes, Edwardo(1978)。Measuring the efficiency of decision making units。European Journal of Operational Research,2(6),429-444。  new window
12.Parasuraman, Ananthanarayanan Parsu、Zeithaml, Valarie A.、Berry, Leonard L.(1988)。SERVQUAL: A Multiple-Item Scale for Measuring Consumer Perceptions of Service quality。Journal of Retailing,64(1),12-40。  new window
會議論文
1.葉恆菁(2005)。軍事能力建構影響因素之研究。95年國防管理學術暨實務研討會。臺北。  延伸查詢new window
2.盧文民(2006)。績效標竿分析之介紹與應用。中國科技大學「2006績效評估」研討會。  延伸查詢new window
學位論文
1.梁志豪(2001)。以DEA模型評估本國銀行經營與規模績效之研究(碩士論文)。國立清華大學。  延伸查詢new window
2.童宗傑(2001)。台灣地區新銀行經營績效比較分析資料包絡分析法之應用(碩士論文)。國立中山大學。  延伸查詢new window
圖書
1.高強、黃旭男、末吉俊幸(2003)。管理績效評估:資料包絡分析法。臺北:華泰文化。new window  延伸查詢new window
2.孫遜(2004)。資料包絡分析法:理論與應用。揚智文化事業股份有限公司。  延伸查詢new window
3.Nunnally, Jum C.、Bernstein, Ira H.(1978)。Psychometric Theory。McGraw-Hill。  new window
 
 
 
 
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