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題名:建構健身俱樂部會員忠誠度影響模式--競爭模式之應用
書刊名:嘉大體育健康休閒
作者:林桓正沈莉青蔡明達
出版日期:2010
卷期:9:2
頁次:頁41-50
主題關鍵詞:健身俱樂部服務品質忠誠度結構方程模式競爭模式
原始連結:連回原系統網址new window
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  • 被引用次數被引用次數:期刊(0) 博士論文(0) 專書(0) 專書論文(0)
  • 排除自我引用排除自我引用:0
  • 共同引用共同引用:35
  • 點閱點閱:26
期刊論文
1.邱裕新(2007)。運動健康俱樂部服務品質對顧客滿意度與再購意願影響之研究。運動知識學報,4,315-322。new window  延伸查詢new window
2.Breckler, S. J.(1990)。Application of covariance structure modeling in psychology: Cause for concern。Psychology Bulletin,107,260-273。  new window
3.蔡明達(20080400)。健身產業體驗行銷之發展與應用。大專體育,95,110-115。new window  延伸查詢new window
4.Kolesar, Mark B.、Galbraith, R. Wayne(2000)。A Service-Marketing Perspective on e-retailing : Implications for e-retailers and Directions for Further Research。Internet research : electronic Networking Applications and Policy,10(5),424-438。  new window
5.Thomas, A. S.(1995)。After all you've done for your customers, why are they still not happy?。Fortune,139(12),178-182。  new window
6.Richard, Frederick F.、Sasser, W. Eral Jr.(1990)。Zero Defection: Quality Comes to Services。Harvard Business Review,68(5),105-111。  new window
7.Chen, Z. X.、Aryee, S.、Lee, C.(2005)。Test of a mediation model of perceived organizational support。Journal of Vocational Behavior,66(3),457-470。  new window
8.MacCallum, R. C.(1986)。Specification searches in covariance structure modeling。Psychological Bulletin,100(1),107-120。  new window
9.Reynolds, K. E.、Arnold, M. J.(2000)。Customer loyalty to the salesperson and the store: examining relationship customers in an upscale retail context。Journal of Personal Selling and Sales Management,20(2),89-98。  new window
10.Dresner, M.、Xu, K.(1995)。Customer service, customer satisfaction, and corporate performance in the service sector。Journal of Business Logistics,16(1),23-40。  new window
11.Caruana, A.(2002)。Service loyalty: the effects of service quality and the mediating role of customer satisfaction。European Journal of Marketing,36(7/8),811-828。  new window
12.Anderson, James C.、Gerbing, David W.(1988)。Structural Equation Modeling in Practice: A Review and Recommended Two-Step Approach。Psychological Bulletin,103(3),411-423。  new window
13.Cronin, J. Joseph Jr.、Brady, Michael K.、Hult, G. Tomas M.(2000)。Assessing the effects of quality, value, and customer satisfaction on consumer behavioral intentions in service environments。Journal of Retailing,76(2),193-218。  new window
14.Fornell, Claes、Larcker, David F.(1981)。Evaluating Structural Equation Models with Unobservable Variables and Measurement Error。Journal of Marketing Research,18(1),39-50。  new window
15.Zeithaml, Valarie A.、Berry, Leonard L.、Parasuraman, Ananthanarayanan Parsu(1996)。The behavioral consequences of service quality。Journal of Marketing,60(2),31-46。  new window
16.Grönroos, Christian A.(1984)。A Service Quality Model and its Marketing Implications。European Journal of Marketing,18(4),36-44。  new window
17.Noar, S. M.(2003)。The role of structural equation modeling in scale development。Structural Equation Modeling: A Multidisciplinary Journal,10(4),622-647。  new window
18.洪珠媚(20071100)。大臺南地區運動健身俱樂部會員服務品質、滿意度與忠誠度之因果徑路關係研究。北體學報,15,193-203。new window  延伸查詢new window
19.Cronin, J. Joseph Jr.、Taylor, Steven A.(1992)。Measuring Service Quality: A Reexamination and Extension。Journal of Marketing,56(3),55-68。  new window
20.Parasuraman, Ananthanarayanan Parsu、Zeithaml, Valarie A.、Berry, Leonard L.(1988)。SERVQUAL: A Multiple-Item Scale for Measuring Consumer Perceptions of Service quality。Journal of Retailing,64(1),12-40。  new window
21.Brady, M. K.、Robertson, C. J.(2001)。Searching for A Consensus on The Antecedent role of Service Quality and Satisfaction: An Exploratory Cross-National Study。Journal of Business Research,51(1),53-60。  new window
22.Jones, Michael A.、Suh, Jaebeom(2000)。Transaction-Specific Satisfaction and Overall Satisfaction: An Empirical Analysis。Journal of Services Marketing,14(2),147-159。  new window
圖書
1.黃芳銘(2005)。社會科學統計方法學:結構方程模式。臺北:五南。  延伸查詢new window
2.Mowen, J. C.、Minor, M. S.(2000)。Consumer behavior: A framework。Upper Saddle River, NJ:Prentice Hall。  new window
3.Hair, J. F.、Anderson, R. E.、Tatham, R. L.、Black, W. C.(1995)。Multivariate data analysis with readings。Upper Saddler River, NJ:Prentice-Hall。  new window
4.Griffin, J.(1995)。Customer loyalty: How to earn It and how to keep It。New York, NY:Lexington Books。  new window
5.Kline, R. B.(1998)。Principle and practice of structural equation modeling。New York, NY:Guilford Press。  new window
6.Jöreskog, Karl G.、Sörbom, Dag(1993)。LISREL 8: Structural Equation Modeling with the SIMPLIS Command Language。Scientific Software International。  new window
7.Kotler, Philip(1999)。Marketing management: analysis, planning, implementation and control。Prentice-Hall。  new window
8.黃芳銘(2004)。結構方程模式:理論與應用。五南。  延伸查詢new window
9.Jöreskog, K. G.、Sörbom, D.(1989)。LISREL 7: A Guide to the Program and Application。Chicago, IL:Scientific Software International, Inc.:SPSS Inc。  new window
 
 
 
 
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