臺灣人文及社會科學引文索引資料庫系統

:::

詳目顯示

回上一頁
第 1 筆 / 總合 1 筆   第一頁 上一頁 下一頁 最後一頁
/1頁
題名：知識移轉績效之前因及其對顧客資本之影響
書刊名：企業管理學報
作者：劉財龍 引用關係／郭嘉珍
作者(外文)：Liu, Tsai-lung／Kuo, Chia-chen
出版日期：2011
卷期：91
頁次：頁61-105
主題關鍵詞：知識移轉績效；顧客資本；多層次分析；Knowledge transfer performance；Customer capital；Multilevel analysis
原始連結：連回原系統網址new window
相關次數：
  • 被引用次數被引用次數:期刊(1) 博士論文(0) 專書(0) 專書論文(0)
  • 排除自我引用排除自我引用:1
  • 共同引用共同引用:33
  • 點閱點閱:68
本研究旨在探討知識移轉績效之前因及其對顧客資本之影響，以分層隨機抽樣方式郵寄問卷給台灣地區高科技製造業公司之主管與員工填答，經層級線性模式與結構方程模式驗證各研究假說，結果發現：1. 知識移轉者之經驗與信任感對個人知識移轉績效（含個人知識創新能力、個人問題解決能力）有正向顯著影響，知識保護程度則呈現負向顯著影響；2. 知識接受者之吸收能力與保留能力對個人知識移轉績效有正向顯著影響；3. 組織之技術知識對個體知識移轉績效有負向顯著影響，吸收能力與移轉互動有正向顯著影響； 4. 組織系絡（含技術知識、吸收能力、移轉互動）對個體層次之知識移轉者及接受者特徵與個體知識移轉績效間之關係，具有部份干擾效果；5. 組織系絡之技術知識對組織知識移轉績效（含組織知識創新能力、組織問題解決能力）具有負向顯著影響，吸收能力與移轉互動則具有正向顯著影響；6. 組織層次知識移轉績效對顧客資本（含基本行銷能力、市場強度、顧客回應）具有正向顯著影響。最後，本研究提出管理意涵與未來研究建議。
The aim of this research is to explore the determinants of knowledge transfer performance and its impacts on customer capital. This research adopts stratified random sampling and sends questionnaires to Taiwan high technological manufacture companies' supervisor and employee. Furthermore, by implementing the Hierarchical Liner Modeling and Structural Equation Modeling analysis to verify each hypothesis research finds that, (1) Knowledge transferor characteristic (i.e., experience, trustworthiness) has positively impact on individual knowledge transfer performance (i.e., individual knowledge innovation ability, individual problem solution ability), but knowledge protect degree has negatively effects. (2) Knowledge receiver characteristic (i.e., absorb ability, retention ability) has positively impact on individual knowledge transfer performance. (3) Technological knowledge of organizational context has negatively impact on individual knowledge transfer performance, absorptive ability and transfer interaction have positively effect. (4) Organizational context (i.e., technological knowledge, absorptive ability, transfer interaction) has partial moderate effect on knowledge transferor and receiver characteristic, and individual knowledge transfer performance. (5) Technological knowledge of organizational context has negatively impact on organizational knowledge transfer performance, absorptive ability and transfer interaction have positively effects. (6) Organizational knowledge transfer performance has positively impact on customer capital (i.e., basic marketing capabilities, market strength and customer response). Finally, management implications are discussed and some future research directions are proposed.
期刊論文
1.Drucker, P. F.(1998)。The future That Has Already Happened。The Futurist，32(8)，16-18。  new window
2.Hackman, J. R.(2003)。Learning More by Cross Level: Evidence from Airplanes, Hospitals, and Orchestras。Journal of Organizational Behavior，24(8)，905-922。  new window
3.Simonin, B. L.(2004)。An Empirical Investigation of the Process of Knowledge Transfer in International Strategic Allainces。Journal of International Business Studies，35(5)，201-216。  new window
4.Bontis, N.、Fitz-enz, J.(2002)。Intellectual capital ROI: a casual map of human capital antecedents and consequents。Journal of Intellectual Capital，3(3)，223-247。  new window
5.Coates, J. F.(1999)。Opportunities and Consequences in Science and Technology。Engineering Management Review，27(4)，122-128。  new window
6.Mouritsen, J.、Larsen, H. T.、Bukh, P. N.(2005)。Dealing with the Knowledge Economy: Intellectual Capital versus Balanced Scorecard。Journal of Intellectual Capital，6(1)，8-27。  new window
7.Chang, A.、Tseng, C. N.(2005)。Building Cusstomer Capital through Relationship Marketing Activities: the Case of Taiwanese Multilevel Marketing Companies。Journal of Intellectual Capital，6(2)，253-266。  new window
8.Saint‐Onge, Hubert(1996)。Tacit knowledge: the key to the strategic alignment of intellectual capital。Strategy & Leadership，24(2)，10-14。  new window
9.Hermans, Raine、Kauranen, Ilkka(2005)。Value creation potential of intellectual capital in biotechnology--empirical evidence from Finland。R&D Management，35(2)，171-185。  new window
10.Autio, E.、Laamanen, T.(1995)。Measurement and Evolution of Technology Transfer Mechanism and Indicators。International Journal Technology Management，10(7/8)，643-664。  new window
11.Shenhar, A. J.、Levy, O.、Dvir, D.(1997)。Mapping the Dimensions of Project Success。Project Management Journal，28(2)，5-13。  new window
12.Von Hippel, E.(1994)。Sticky Information and the Locus of Problem Solving: Implication for Innovation。Mangement Science，40(4)，429-439。  new window
13.Armstrong, J. S.、Overton, T. S.(1977)。Estimating non-response bias in mail survey。Journal of Marketing Research，14(3)，396-402。  new window
14.Griffin, Abbie、Hauser, John R.(1993)。The Voice of the Customer。Marketing Science，12(1)，1-27。  new window
15.Joanne, R.(2000)。From Know-how to Show-how? Questioning the Role of Information and Communication Technologies in Knowledge Transfer。Technology Analysis and Strategic Management，12(4)，429-443。  new window
16.Mossholder, K. W.、Bedeian, A. G.(1983)。Cross-level Inference and Organizational Research: Perspectives on Interpretation and Application。The Academy of Management Review，8(4)，547-558。  new window
17.Chen, J.、Zhu, Z.、Yuan Xie, H.(2004)。Measuring Intellectual Capital: a New Model and Empirical Study。Journal of Intellectual Capital，5(1)，195-212。  new window
18.Ulrich, D.(1998)。Intellectual capital = Competence × Commitment。Sloan Management Review，39(2)，15-26。  new window
19.Bonits, Nick、Keow, William C. C.、Richardson, Stanley(2000)。Intellectual capital and business performance in Malaysian industries。Journal of Intellectual Capital，1(1)，85-100。  new window
20.Bontis, Nick、Dragonetti, Nicola C.、Jacobsen, Kristine、Roos, Goran(1999)。The knowledge toolbox: A review of the tools available to measure and manage intangible resources。European Management Journal，17(4)，391-402。  new window
21.Dzinkowski, Ramona(2000)。The measurement and management of intellectual capital: An introduction。Management Accounting: Magazine for Chartered Management Accountants，78(2)，32-36。  new window
22.Syed-Ikhsan, S. O. S.、Rowland, F.(2004)。Knowledge Management in a Public Organization: A Study on the Relationship between Organizational Elements and the Performance of Knowledge Transfer。Journal of Knowledge Management，8(2)，95-111。  new window
23.Duffy, Jan(2000)。Measuring Customer Capital。Strategy & Leadership，28(5)，10-14。  new window
24.Steensma, H. K.(1996)。Acquiring technological competencies through interorganizational collaboration : An organizational learning perspective。Journal of Engineering and Technology Management，12，267-286。  new window
25.黃家齊、黃荷婷(20060600)。團隊成員目標導向對於自我與集體效能及創新之影響--一個多層次研究。管理學報，23(3)，327-346。new window  延伸查詢new window
26.Bagozzi, R. P.、Yi, Y.、Phillips, L. W.(1991)。Assessing construct validity in organizational reseasrch。Administrative Science Quarterly，36(3)，421-458。  new window
27.Teece, David J.(1992)。Competition, cooperation, and innovation: organizational arrangements for regimes of rapid technological progress。Journal of Economic Behavior and organization，18(1)，1-25。  new window
28.Keeney, Ralph L.(1999)。The Value of Internet Commerce to the Customer。Management Science，45(4)，533-542。  new window
29.Mowery, David C.、Oxley, Joanne E.、Silverman, Brian S.(1996)。Strategic Alliances and Interfirm Knowledge Transfer。Strategic Management Journal，17(S2)，77-91。  new window
30.Robertson, Thomas S.、Gatignon, Hubert(1998)。Technology Development Mode: A Transaction Cost Conceptualization。Strategic Management Journal，19(6)，515-531。  new window
31.Simonin, B. L.(1999)。Ambiguity and the process of knowledge transfer in strategic alliances。Strategic Management Journal，20(7)，595-623。  new window
32.Kaiser, H. F.(1958)。The varimax criterion for analytic rotation in factor analysis。Psychometrika，23(3)，187-200。  new window
33.Zahra, Shaker A.、George, Gerard(2002)。Absorptive Capacity: A Review, Reconceptualization, and Extension。Academy of Management Review，27(2)，185-203。  new window
34.Gavin, Mark B.、Hofmann, David A.(2002)。Using hierarchical linear modeling to investigate the moderating influence of leadership climate。The Leadership Quarterly，13(1)，15-33。  new window
35.James, Lawrence R.、Demaree, Robert G.、Wolf, Gerrit(1984)。Estimating Within-Group Interrater Reliability with and Without Response Bias。Journal of Applied Psychology，69(1)，85-98。  new window
36.張愛華、曾忠蕙(20080900)。電子商務業者的顧客資本、市場導向與經營績效關係之研究。電子商務學報，10(3)，727-756。new window  延伸查詢new window
37.Grant, Robert M.(1996)。Prospering in Dynamically-Competitive Environments: Organizational Capability as Knowledge Integration。Organization Science，7(4)，375-387。  new window
38.Roberts, Mary Lou、Wortzel, Lawrence H.(1979)。New Life-Style Determinants of Women's Food Shopping Behavior。Journal of Marketing，43(3)，28-39。  new window
39.Scott, Susanne G.、Bruce, Reginald A.(1994)。Determinants of Innovative Behavior: A Path Model of Individual Innovation in the Workplace。Academy of Management Journal，37(3)，580-607。  new window
40.Zander, Udo、Kogut, Bruce(1995)。Knowledge and the Speed of the Transfer and Imitation of Organizational Capabilities: An Empirical Test。Organization Science，6(1)，76-92。  new window
41.Avolio, Bruce J.、Yammarino, Francis J.、Bass, Bernard M.(1991)。Identifying common methods variance with data collected from a single source: An unresolved sticky issue。Journal of Management，17(3)，571-587。  new window
42.Bagozzi, Richard P.、Yi, Youjae(1988)。On the Evaluation of Structural Equation Models。Journal of the Academy of Marketing Science，16(1)，74-94。  new window
43.林妙雀(20041200)。知識資源、知識特性與知識流通機制對知識移轉績效影響之研究--以臺灣地區跨國零售業之員工加以驗證。管理學報，21(6)，801-826。new window  延伸查詢new window
44.Levin, Daniel Z.、Cross, Rob(2004)。The Strength of Weak Ties You Can Trust: The Mediating Role of Trust in Effective Knowledge Transfer。Management Science，50(11)，1477-1490。  new window
45.Podsakoff, Philip M.、Organ, Dennis W.(1986)。Self-Reports in Organizational Research: Problems and Prospects。Journal of Management，12(4)，531-544。  new window
46.Argote, L.、Ingram, P.(2000)。Knowledge transfer: A basis for competitive advantage for firms。Organizational Behaviour and Human Decision Processes，82(1)，150-169。  new window
47.Szulanski, Gabriel(2000)。The Process of Knowledge Transfer: A Diachronic Analysis of Stickiness。Organizational Behavior and Human Decision Processes，82(1)，9-27。  new window
48.Hofmann, D. A.(1997)。An overview of the logic and rational of hierarchical linear models。Journal of Management，23(6)，723-744。  new window
49.Alavi, M.、Leidner, D. E.(1999)。Knowledge Management Systems: Issues, Challenges, and Benefits。Communications of the AIS，1(7)，1-36。  new window
50.Hinkin, Timophy R.(1998)。A Brief Tutorial on the Development of Measures for Use in Survey Questionnaire。Organizational Research Methods，1(1)，104-121。  new window
51.Cohen, Wesley M.、Levinthal, Daniel A.(1990)。Absorptive Capacity: A New Perspective on Learning an Innovation。Administrative Science Quarterly，35(1)，128-152。  new window
52.Bontis, N.(1998)。Manageing Organizational Knowledge by Diagnosing Intellectual Capital。Framing and Advancing the State of the Field，18(5)，433-462。  new window
53.Castro, S. L.(2002)。Data Analytic Methods for the Analysis of Multilevel Question。a Comparison of Intraclass Correlation Coefficients，13(1)，69-93。  new window
54.Brooking, A.、Board, P.、Jones, S.(1998)。The Predictive Potential of Intellectual Captial。Intellectual Journal of Technology Management，16(1)，115-125。  new window
55.Cegarra-Navarro, J. G.、Dewhurst, F.(2007)。Linking Organizational Learnging and Customer Capital through an Ambidexterity Context: an Empirical Investigation in SMEs。The Internatioinal Journal of Human Resource Management，18(10)，1720-1735。  new window
56.Cegarra-Navarro, J. G.、Maria, T. S.(2008)。Defining the Knowledge That an Organization Requires to Create Customer Captial from a Customer Perspective。The Service Industries Journal，28(8)，1-14。  new window
57.Chen, C. J.(2004)。The Effects of Knowledge Attribute Characteristics, and Absorptive Capacity on Knowledge Transfer Performance。R & D Management，34(3)，311-321。  new window
58.Cuganesan, S.(2005)。Intellectual Captial-in-Action and Value Creaion: a Case Study of Knowledge Transformations in an Innovation Project。Journal of Intellectual Capital，6(3)，357-373。  new window
59.Ines, R.、Mattania, T.、Hendrie, C. B.、Catharina, E. J.、Huibert, T. D.(2002)。Selection Bias Due to Non-Response in a Health Survey among Patients with Rheumatoid Arthritis。European Journal of Public Health，12(2)，131-135。  new window
60.Liu, S. S.、Lin, Y. Y.(2007)。Building Customer Capital through Knowledge Management Processes in the Health Care Context。Health Care Management Review，32(2)，92-101。  new window
61.Lord, M. D.、Ranft, A. L.(2000)。Organizational Learning about New International Markets: Exploring the Internal Transfer of Local Market Knowledge。Journal of International Business Studies，31(4)，573-589。  new window
62.Egbu, C. O.(2004)。Managing Knowledge and Intellectual Capital for Improved Oganizational Innovations in the Construction Industry: an Examination of Critical Success Factors。Engineering, Construction and Architectural Management，11(5)，301-315。  new window
63.Foss, N. J.、Pedersen, T.(2002)。Transferring Knowedge in MNCs: the Role of Sources of Subsidiary Knowledge and Organizational。Journal of International Management，8(1)，49-67。  new window
64.Ounjian, M. L.、Carne, E. B.(1987)。A Study of the Factor which Affect Technology Transfer in a Multi-Location Multi-Business Unit Corporation。IEEE Transaction on Engineering Management，34(3)，194-201。  new window
65.Jap, S. D.、Ganesan, S.(2000)。Control Mechanisms and the Relatioinship Life Cycle: Implications for Safeguarding Specific Investments and Developing Commitment。Journal of Marketing Research，37(2)，227-245。  new window
66.Lovelace, K.、Shapiro, D.、Weingart, L. R.(2001)。Maximizing Gross-Functional New Product Teams' Innovativeness and Constraint Adherence: a Conflict Communications Perspective。Acdaemy of Management Journal，44(7)，779-793。  new window
67.Marr, B.、Schiuma, G.、Neely, A.(2004)。Intellectual Capital--Defining Key Performance Indicators for Organizational Knowledge Assets。Business Process Management Journal，10(5)，551-569。  new window
68.McGraw, K. O.、Wong, S. P.(1996)。Forming Inferences about Some Intraclass Correclation Coefficients。Psychological Methods，1(1)，30-46。  new window
69.Tsai, M. T.、Tsai, L. L.(2005)。An Empirical Study of the Knowledge Transfer Methods Used by Clinical Instructors。International Journal of Management，22(2)，273-284。  new window
70.Tsai, W. P.(2001)。Knowledge Transfer in Intraoganizational Networks: Effects of Network Position and Absorpitive Capacity on Business Unit Innovation and Performance。Academy of Management Journal，44(5)，996-1004。  new window
71.Van Buren, M. E.(1999)。A Yardstick for Knowedge Management。Training & Development，53(5)，71-78。  new window
72.Wu, W. Y.、Tsai, H. J.(2005)。Impact of Social Capital and business Operation Mode on Intellectual Capital and Knowledge Mangement。International Journal of Technology Management，30(2)，147-163。  new window
73.Szulanski, G.(1996)。Exploring Internal Stickness: Impediments to the Transfer of Best Practice within the Firm。Strategic Management Journal，17(1)，27-43。  new window
74.Nakamura, A.、Nakamura, M.(2004)。Firm Performance, Knowledge Transfer and International Joint Ventures。International Journal of Technology Management，27(8)，731-748。  new window
75.Seibert, S. E.、Silver, S. R.、Randolph, W.(2004)。Taking Empowerment to the Next Level: Multiple-Level Model of Empowerment, Performance, and Satisfaction。Academy of Management Journal，47(3)，332-349。  new window
76.Shaikh, J. M.(2004)。Measuring and Reporting of Intellectual Capital Performance。The Journal of American Academy of Business，4(1/2)，439-448。  new window
77.Song, X. M.、Sounder, W. E.、Dyer, B.(1997)。A Casual Model of the Impact of Skills, Synergy, and Design Sensitivity on New Product Performance。Journal of Product Innvoation Management，14(2)，88-101。  new window
圖書
1.Sveiby, K. E.(1997)。The New Organization Wealth: Managing and Measuring Knowledge-based Asset。San Francisco, CA：Berrett-Koehler Publishers。  new window
2.國立政治大學商學院臺灣智慧資本研究中心、財團法人資訊工業策進會資訊市場情報中心(2006)。智慧資本管理。臺北市：華泰文化出版社。  延伸查詢new window
3.Kerlinger, F. N.、Lee, H. B.(2000)。Foundations of Behavioral Research。Harcourt College Publishers。  new window
4.天下雜誌(2008)。兩岸三地1000大企業排行--火勢中國內需。臺北。  延伸查詢new window
圖書論文
1.Rousseau, D. M.(1985)。Issues of level in organizational research: multi-level and cross-level perspectives。Research in Organizational Behavior。Greenwich, Connecticut：JAI Press。  new window
2.Kozlowski, Steve W. J.、Klein, Katherine J.(2000)。A Multilevel Approach to Theory and Research in Organizations: Contextual, Temporal, and Emergent Processes。Multilevel Theory, Research, and Methods in Organizations: Foundations, Extensions, and New Directions。Jossey-Bass。  new window
 
 
 
 
第一頁 上一頁 下一頁 最後一頁 top
:::
無相關書籍
 
無相關著作
 
無相關點閱
 
QR Code
QRCODE

臺灣人文及社會科學引文索引資料庫

目前上線人數：1180（臺灣：1175，外國：5） ／ 本年度總使用人次：1885225 ／ 訪客人次（自102年09月）：67682586
國家圖書館著作權聲明 Copyright © 2013 All rights reserved.
本館地址: 100201臺北市中山南路20號． 本館地圖及交通資訊．
總機：(02)23619132．最佳瀏覽解析度為1024x768以上