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題名:維繫供應商與中小型零售商之關係--以服務導向觀點為基礎
書刊名:中小企業發展季刊
作者:郭威伯黃淑姿許英傑 引用關係郭宜橤
作者(外文):Kuo, Wei-poHuang, Shu-tzuHsu, Ying-chiehKuo, Yi-jui
出版日期:2012
卷期:23
頁次:頁79-107
主題關鍵詞:服務導向顧客對待服務願景服務訓練服務獎賞關係品質Service orientationCustomer treatmentService visionService trainingService rewardRelationship quality
原始連結:連回原系統網址new window
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  • 被引用次數被引用次數:期刊(0) 博士論文(0) 專書(0) 專書論文(0)
  • 排除自我引用排除自我引用:0
  • 共同引用共同引用:8
  • 點閱點閱:26
期刊論文
1.Donavan, D. T.、Brown, T. J.、Mowen, J. C.(2004)。Internal benefits of service-worker customer orientation: Job satisfaction, commitment, and organizational citizenship behaviors。Journal of Marketing,68(1),128-146。  new window
2.Keillor, B. D.、Parker, R. S.、Pettijohn, C. E.(1999)。Sales Force Performance Satisfaction and Aspects of Relational Selling: Implications for Sales Managers。Journal of Marketing Theory and Practice,7(1),101-115。  new window
3.Iverson, R. D.、Roy, P.(1994)。A causal model of behavioral commitment: Evidence from a study of Australian blue-collar employees。Journal of Management,20(1),15-41。  new window
4.Storbacka, K.、Standvik, T.、Gronroos, C.(1994)。Managing Customer Relationships for Profit: The Dynamis of Relationship Quality。International Journal of Service Industry Management,5(6),21-38。  new window
5.Bartlett, K. R.(2001)。The relationship between training and organizational commitment: A study in the health care field。Human Resource Development Quarterly,12(4),335-352。  new window
6.Anderson, J. C.、Narus, J. A.(1984)。A Model of the Distributor'€™s Perspective of Distributor-Manufacturer Working Relationship。Journal of Marketing,48(3),62-74。  new window
7.Robie, Chet、Ryan, Ann Marie、Schmieder, Robert A.、Parra, Luis Fernando、Smith, Patricia C.(1998)。The Relation between Job Level and Job Satisfaction。Group and Organization Management,23(4),470-495。  new window
8.Frazier, Gary L.、Gill, James D.、Kale, Sudhir H.(1989)。Dealer Dependence Levels and Reciprocal Actions in a Channel of Distribution in a Developing Country。Journal of Marketing,53(1),50-69。  new window
9.Voss, Glenn B.、Parasuraman, A.、Grewal, Dhruv(1998)。The roles of price, performance, and expectations in determining satisfaction in service exchanges。Journal of Marketing,62(4),46-61。  new window
10.Homburg, Christian、Hoyer, Wayne D.、Fassnacht, Martin(2002)。Service Orientation of a Retailer's Business Strategy: Dimensions, Antecedents, and Performance Outcomes。Journal of Marketing,66(4),86-101。  new window
11.Geyskens, Inge、Steenkamp, Jan-Benedict E. M.(2000)。Economic and Social Satisfaction: Measurement and Relevance to Marketing Channel Relationships。Journal of Retailing,76(1),11-32。  new window
12.del Bosque Rodríguez, Ignacio Rodríguez、Agudo, Jesús Collado、Gutiérrez, Héctor San Martín(20060800)。Determinants of Economic and Social Satisfaction in Manufacturer--Distributor Relationships。Industrial Marketing Management,35(6),666-675。  new window
13.Ajzen, Icek(1991)。The Theory of Planned Behavior。Organizational Behavior and Human Decision Processes,50(2),179-211。  new window
14.Bendapudi, N.、Berry, L. L.(1997)。Customers' motivations for maintaining relationships with service providers。Journal of Retailing,73(1),15-37。  new window
15.Geyskens, Inge、Steenkamp, Jan-Benedict E. M.、Scheer, Lisa K.、Kumar, Nirmalya(1996)。The Effects of Trust and Interdependence on Relationship Commitment: A Trans-Atlantic Study。International Journal of Research in Marketing,13(4),303-317。  new window
16.Gilliland, David I.、Bello, Daniel C.(2002)。Two sides to attitudinal commitment: The effect of calculative and loyalty commitment on enforcement mechanisms in distribution channels。Journal of the Academy of Marketing Science,30(1),24-43。  new window
17.Kumar, Nirmalya、Scheer, Lisa K.、Steenkamp, Jan-Benedict E. M.(1995)。The Effects of Perceived Interdependence on Dealer Attitudes。Journal of Marketing Research,32(3),348-356。  new window
18.Hofstede, Geert、Neuijen, Bram、Ohayv, Denise Daval、Sanders, Geert(1990)。Measuring Organizational Cultures: A Qualitative and Quantitative Study across Twenty Cases。Administrative Science Quarterly,35(2),286-316。  new window
19.Johnson, Michael D.、Herrmann, Andreas、Huber, Frank(2006)。The evolution of loyalty intentions。Journal of Marketing,70(2),122-132。  new window
20.廖國鋒、王湧水、戴坤輝(20041200)。轉換型領導、交易型領導、組織自尊與工作滿足及組織承諾關聯性之研究--信任的中介效果。國防管理學報,25(2),1-16。new window  延伸查詢new window
21.Doney, Patricia M.、Cannon, Joseph P.(1997)。An Examination of the nature of trust in buyer-seller relationships。Journal of Marketing,61(2),35-51。  new window
22.Locke, E. A.、Latham, G. P.(1990)。Work motivation and satisfaction: Light at the end of the tunnel。Psychological Science,1(4),240-246。  new window
23.Konovsky, Mary A.、Pugh, S. Douglas(1994)。Citizenship behavior and social exchange。The Academy of Management Journal,37(3),656-669。  new window
24.Hunt, Shelby D.、Nevin, John R.(1974)。Power in a channel of distribution: Sources and consequences。Journal of Marketing Research,11(2),186-193。  new window
25.Ganesan, Shankar(1994)。Determinants of long-term orientation in buyer-seller relationships。Journal of Marketing,58(2),1-19。  new window
26.Andaleeb, S. S.(1996)。An Experimental Investigation of Satisfaction and Commitment in Marketing Channels: The Role of Trust and Dependence?。Journal of Retailing,72(1),77-93。  new window
27.Morgan, Robert M.、Hunt, Shelby D.(1994)。The commitment-trust theory of relationship marketing。Journal of Marketing,58(3),20-38。  new window
28.Hennig-Thurau, Thorsten、Gwinner, Kevin P.、Gremler, Dwayne D.(2002)。Understanding Relationship Marketing Outcomes: An Integration of Relational Benefits and Relationship Quality。Journal of Service Research,4(3),230-247。  new window
29.Bergen, Mark、Dutta, Shantanu、Walker, Orville C. Jr.(1992)。Agency relationships in marketing: A review of the implications and applications of agency and related theories。Journal of Marketing,56(3),1-24。  new window
30.Jones, Thomas O.、Sasser, W. Earl Jr.(1995)。Why Satisfied Customers Defect?。Harvard Business Review,73(6),88-99。  new window
31.Baker, T.L.、Simpson, P.M.、Siguaw, J. A.(1999)。The impact of suppliers’ perceptions of reseller market orientation on key relationship construct。Journal of the Academy of Marketing Science,27(1),50-57。  new window
32.Berry, L. L.、Parasureman, A.、Zeithaml, V. A.(1984)。Improving service quality in America: Lesson learned。Academy of Management Executive,8(2),32-52。  new window
33.Buttle, F. A.(1995)。Marketing communication theory: What do the text teach our student。International Journal of Advertising,14,297-313。  new window
34.Byrom, J.、Harris, J.、Parker, C.(2000)。Training the independent retailer: An audit of training needs, materials and systems。Journal of European Industrial Training,24(7),366-374。  new window
35.Chiou, J-S.、Droge, C.、Hanvanich, S.(2002)。Dose Customer Knowledge Affect How Loyalty is Formed?。Journal of Service Research,5(2),113-124。  new window
36.Dwyer, F. R.、Schurr, P. H.、Oh, S.(1987)。Development buyer-seller relationship。Journal of Marketing,51(2),11-27。  new window
37.Geysken, I.、Steenkamp, J. B. E. M.、Kumar, N.(1999)。A meta-analysis of satisfaction in marketing channel relationship。Journal of Marketing Research,36(2),223-238。  new window
38.Lytle, R. S.、Hom, P. W.、Mokwa, M. P.(1998)。SERV*QR: A managerial measure of organizational service-orientation。Journal of Retailing,74(4),455-489。  new window
39.Monroy, M. F.、Alzola, L. M.(2005)。An analysis of quality management in franchise system。European Journal of Marketing,39 (5/6),586-605。  new window
40.Quarles, R.(1994)。An examination of promotion opportunities and evaluation criteria as mechanisms for affecting internal auditor commitment, job satisfaction and turnover intention。Journal of Management Issues,6(2),176-194。  new window
41.Ren, X.、Oh, S.、Noh, J.(2010)。Managing supplier-retailer relationships: From institutional and task environment perspectives。Industrial Marketing Management,39(4),593-604。  new window
42.Roberts, J. A.、Coulson, K. R.、Chonko, L. B.(1999)。Salesperson perceptions of equity and justice and their impact on organizational commitment and intent to turnover。Journal of Marketing Theory and Practice,7(1),1-16。  new window
43.Summer, T. P.、Hendrix, W. H.(1991)。Modeling the role of pay equity perception: A field study。Journal of Occupational Psychology,64(2),145-157。  new window
圖書
1.Heskett, J. L.、Sasser, W. Earl Jr.、Hart, C. W. L.(1990)。Service breakthroughs: Changing the rules of the game。New York:The Free Press, A Division of Macmillan, Inc.。  new window
2.Fishbein, M.、Ajzen, I.(1980)。Belief, Attitude, Intention, and Behavior: An Introduction to Theory and Research。Addison-Wesley。  new window
3.Robbins, Stephen P.(1982)。Personnel: The Management of Human Resource。New Jersey:Prentice Hall Inc.。  new window
4.林震岩(2006)。多變量分析:SPSS的操作與應用。臺北:智勝文化事業有限公司。  延伸查詢new window
5.黃俊英(2000)。多變量分析。台北:中國經濟企業研究所。  延伸查詢new window
6.Bennis, Warren G.、Nanus, Burt(1985)。Leaders: The Strategies for Taking Charge。Harper & Row。  new window
7.Ashleigh, M. J.、Prichard, J. S.(2011)。Enhancing trust through training。Trust and Human Resource Management \\ Skinner, D. ; Searle, R. (eds.)。Northampton。  new window
8.Miller, L. W.(1978)。Behavior management: The new science of management people at work。New York。  new window
圖書論文
1.Bowen, D. E.、Schneider, B.(1985)。Boundary-spanning-role employees and the service encounter: some guidelines for management and research。The service encounter。Lexington, MA:Lexington Public Health。  new window
 
 
 
 
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