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題名:由Zagat Survey探討餐廳主題裝潢和服務對顧客用餐滿意度的比較
書刊名:島嶼觀光研究
作者:陳美惠 引用關係
作者(外文):Chen, Mei-huei
出版日期:2013
卷期:6:3
頁次:頁1-25
主題關鍵詞:主題餐廳餐廳服務環境裝潢Theme restaurantRestaurant serviceEnvironmental decoration
原始連結:連回原系統網址new window
相關次數:
  • 被引用次數被引用次數:期刊(3) 博士論文(0) 專書(0) 專書論文(0)
  • 排除自我引用排除自我引用:3
  • 共同引用共同引用:29
  • 點閱點閱:140
主題餐廳的主題裝潢、擺飾可以喚起共鳴、傾訴感情和抒發思緒,使飽餐的同時有更高層次的放鬆與愉悅,以中華傳統對吃飯的尊重,主題裝潢應可提升顧客對餐廳的喜好。本研究為了兼顧消費力與感受表達能力,除去較少外食的老人和幼童,以大學生為基本對象,採李克特五點量表問卷方式,並選擇餐廳林立的都會作為研究地區。由美國Zagat Survey的餐廳評鑑中,食物、裝潢和服務佔有相同的評分比重,食物是到餐廳用餐的主要目的,因此本研究採用迴歸分析探討除了食物外,裝潢是否凌駕服務,成為顧客選擇餐廳用餐的主要考量,結果發現,裝潢不如服務帶來的效益。滿意度評分中,一分服務的滿意約需三分的裝潢要求,也就是說,好的服務造成的整體月收入增加約三倍於裝潢帶來的增加。雖然時代的進步,生產、消費結構改變,但仍遵從農立國的傳統,認為一天三餐吃飯不應該佔據太多可從事生產的時間,欣賞豪奢的裝潢和氣氛似乎是多餘的。
A theme restaurant was decorated with a theme. These decors can evoke sympathy, confide feelings and express thoughts. A higher level of relaxation and pleasure appeared during the meal. Traditional Chinese people respect for eating meals. A theme restaurant should be able to attract customers. In order to consider the abilities of consumption and expression, this paper removed the elderly persons and young children because of their eating out less. College students were the basic objects and used the five points Likert scale for questionnaire. Metropolis where has restaurants everywhere was selected as a research area. The Zagat Survey is an evaluation of a restaurant, including food, decor and service three parts and each occupies the same proportion of score. A regression analyses were used for the study. Food is a main purpose for visiting a restaurant. In addition to the food, whether the décor overrode the service and became the main consideration for the customers to choose a restaurant. The results of this study found that the décor hasn't brought more benefits than services. From the scores of the satisfaction, a point of service satisfaction takes about three points of the decor requirement. That is, good service made income increased about three times the decorating brought monthly. Although the progress of the times, the structures of production and consumption changed, people still comply with the lunar country's tradition. It is not appropriated to take up too much time for eating of three meals a day and hasn't engaged in the production. Enjoy the extravagant decor and atmosphere is redundant.
期刊論文
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19.陳貴凰、黃棣華(20100900)。臺灣文化美食餐廳評鑑制度中評估指標之建構。餐旅暨家政學刊,7(3),235-259。new window  延伸查詢new window
20.Barber, N.、Goodman, R. J.、Goh, B. K.(2011)。Restaurant consumers repeat patronage: A service quality concern。International Journal of Hospitality Management,30(2),329-336。  new window
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研究報告
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圖書
1.Zagat Survey 2007 New York City Restaurants(2007)。New York。New York:Zagat Survey, LLC。  new window
2.Fraenkel, J. R.、Wallen, N. E.、楊孟麗、謝水南(2003)。教育研究法:研究設計實務。台北市:麥格羅希爾。  延伸查詢new window
3.黃瀏英(2002)。主題餐廳設計與管理。台北縣:揚智出版社。  延伸查詢new window
4.Zeithaml, Valarie A.、Parasuraman, A.、Berry, Leonard L.(1990)。Delivering Quality Service: Balancing Customer Perceptions and Expectations。New York:Simon and Schuster。  new window
5.Boulding, Kenneth E.(1956)。The image: knowledge in life and society。University of Michigan Press。  new window
6.Pine, B. Joseph II、Gilmore, James H.、夏業良、魯煒(2003)。體驗經濟時代。台北:經濟新潮社。  延伸查詢new window
7.Babbie, Earl Robert(1998)。The Practice of Social Research。International Thomson Publishing:Wadsworth。  new window
其他
1.Michelin Red Guide 2007 France: Hotels & Restaurants(2007)。France: Michelin,http://www.michelinguide.com。  new window
圖書論文
1.Darden, W. R.、Erdem, O.、Darden, D. K.(1983)。A comparison and test of three causal models of patronage intentions。Patronage Behavior and Retail Management。New York:North-Holland。  new window
 
 
 
 
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