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題名:大學圖書館「學習共享空間」服務品質評鑑指標建構與應用
書刊名:圖書館學與資訊科學
作者:王梅玲 引用關係侯淳凡
作者(外文):Wang, Mei-lingHou, Chun-fan
出版日期:2014
卷期:40:1
頁次:頁101-121
主題關鍵詞:大學圖書館資訊共享空間學習共享空間服務品質滿意度University librariesInformation commonsLearning commonsService qualityCustomers satisfaction
原始連結:連回原系統網址new window
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  • 被引用次數被引用次數:期刊(1) 博士論文(0) 專書(0) 專書論文(0)
  • 排除自我引用排除自我引用:1
  • 共同引用共同引用:11
  • 點閱點閱:29
受到數位科技發展影響,大學圖書館進行轉型運動,開啟許多新發展,其中學習共享空間的轉型成為創新思維。2005年,臺灣師範大學圖書館首先建立「SMILE 多元學習區」,其後許多大學圖書館效法陸續建置學習共享空間。本研究旨在探討大學圖書館學習共享空間服務品質評鑑指標及其應用,研究目的包括:(1)探討大學圖書館學習共享空間的意涵與要件。(2)探討學習共享空間服務品質評鑑與建構其服務品質評鑑指標。(3)探討學習共享空間服務品質評鑑指標的應用,並瞭解使用者對於學習共享空間的使用滿意度與服務成效。本研究運用服務品質評鑑理論,採用焦點團體訪談法與問卷調查法。首先,透過三場焦點團體訪談獲得學習共享空間意涵,以及三個評鑑構面與23個評鑑指標,做為學習共享空間的評鑑工具。進一步針對N大學圖書館學習共享空間,應用指標設計問卷進行調查,探討學生使用N大學圖書館學習共享空間現況與滿意度。本研究獲致以下結論:(1)網路使用頻率影響使用者進入圖書館的次數。(2)使用者認可圖書館具有學習價值。(3)使用者認為學習共享空間最重要的服務為舒適的環境與館藏資源提供。(4)使用者最滿意圖書館人員的服務態度。(5)使用者認為學習共享空間最需改進的部分為區隔討論區與自習區。(6)學生對學習共享空間整體滿意度有待提升,需要改善並提升能見度。
The Learning Commons representing their innovation and transition is important service in university libraries. The article mainly studies on developing the service quality assessment indicators for Learning Commons at university libraries ,there are main purposes including: (1) exploring the meaning and components of the Learning Commons in the Universities’ libraries; (2) understanding the method to evaluate the Learning Commons and constructing adequate indicators for evaluating service quality; (3) understanding the usage and users satisfaction of the Learning Commons in order to assess its service quality , analyzing and evaluating the Learning Commons of libraries. The study has formed the focus groups to better understand the meaning of Learning Commons in Taiwan, and the participants of the focus groups also agreed to conduct the evaluation by applying the assessment of service quality. They came up with three evaluation dimensions and 23 indicators of the Learning Commons. For testing the feasibility of the indicators, the questionnaire was constructed and sent to the users of the Learning Commons of the N University Library. The research results are as follows: (1) the frequency of using internet affects the number of physically entering to the libraries in both universities; (2) the users recognize the learning value of the libraries; (3) the users used the technological facilities most; (4) the most important services of the Learning Common include a comfortable environment and sufficient resources; (5) the most satisfactory services are the attitudes and responses of the service providers; (6) the services need to be firstly improved include dividing the discussion space from the studyspace; (7) the overall satisfactory degree still requires more efforts to improve and the libraries should pay more attention on providing resources. Finally, some conclusion and suggestions were proposed by the article.
期刊論文
1.吳政叡(20081000)。學習共享空間面面觀。圖書館學與資訊科學,34(2),115-123。new window  延伸查詢new window
2.楊美華(20090500)。大學圖書館學習共享空間的理念與建置。圖書與資訊學刊,1(2)=69,1-17。new window  延伸查詢new window
3.Barratt, C.、White, E.(2010)。Case study for a large research institution library: The university of georgia's miller learning center。Journal of Library Administration,50(2),135-144。  new window
4.Beagle, D.(2010)。The emergent information commons: Philosophy, models, and 21st century learning paradigms。Journal of Library Administration,50(1),7-26。  new window
5.Spencer, J. S.、Millson-Martula, C.(2010)。Library transformations: From information commons to learning commons。College and Undergraduate Libraries,17,127-129。  new window
6.Stuart, C.(2009)。Learning and research spaces in ARL libraries: Snapshots of installations and experiments。Research Library Issues,264,7-18。  new window
7.林鈺雯、范豪英(20070900)。從 LibQUAL+™ 探討我國大學圖書館服務品質評量。大學圖書館,11(2),19-44。new window  延伸查詢new window
8.Beagle, D.(1999)。Conceptualizing an information commons。Journal of Academic Librarianship,25(2),82-89。  new window
9.Beatty, S.、White, P.(2005)。Information commons: Models for e-literacy and the integration of learning。Journal of e-literacy,2(1),2-14。  new window
10.吳政叡(20080900)。適合網路世代之大學圖書館學習共享空間的設施調查。大學圖書館,12(2),1-14。new window  延伸查詢new window
11.劉曉霞、胡振華、杜慧平、張威(2010)。高校圖書館資訊共用空間服務品質評價的實證研究--以上海師範大學資訊共用空間為例。圖書情報與知識,2010(6),56-61。  延伸查詢new window
12.Parasuraman, Ananthanarayanan Parsu、Zeithaml, Valarie A.、Berry, Leonard L.(1988)。SERVQUAL: A Multiple-Item Scale for Measuring Consumer Perceptions of Service quality。Journal of Retailing,64(1),12-40。  new window
會議論文
1.蘇小鳳(2011)。大學圖書館共享空間之需求性與態度研究。圖書資訊學專題計畫成果發表暨研究發展趨勢研討會。行政院國家科學委員會。  延伸查詢new window
圖書
1.Bailey, D. Russell、Tierney, Barbara Gunter(2008)。Transforming library service through information commons: Case studies for the digital age。Chicago, IL:American Library Association。  new window
2.Beagle, D.(2006)。The Information Commons Handbook。Chicago, IL:Neal-Schuman。  new window
3.Schader, B.(2008)。Learning commons: Evolution and collaborative essentials。Oxford, UK:Chandos。  new window
其他
1.Association of Research Libraries(2012)。LibQUAL+,https://www.libqual.org/home。  new window
2.輔仁大學圖書館(2011)。學習共享空間,http://www.lib.fju.edu.tw/lcs/index.html。  延伸查詢new window
 
 
 
 
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