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題名:公共圖書館問題讀者行為類型之探索性研究
書刊名:教育資料與圖書館學
作者:陳書梅 引用關係
作者(外文):Sheih Chen, Su-may
出版日期:2016
卷期:53:3
頁次:頁311-344
主題關鍵詞:問題讀者讀者服務館員公共圖書館讀者服務Problem patronChallenging patronPublic service librarianPublic libraryPublic service
原始連結:連回原系統網址new window
相關次數:
  • 被引用次數被引用次數:期刊(0) 博士論文(0) 專書(0) 專書論文(0)
  • 排除自我引用排除自我引用:0
  • 共同引用共同引用:28
  • 點閱點閱:51
期刊論文
1.陳書梅(20121200)。流通館員面對刁難讀者之因應策略研究--以大學圖書館為例。圖書資訊學研究,7(1),85-127。new window  延伸查詢new window
2.Chattoo, C. D.(2002)。The problem patron: Is there one in your library?。The Reference Librarian,36(75/76),11-22。  new window
3.劉採琼(20010400)。從圖書館流通工作談館員壓力及因應之道。書苑,48,53-64。  延伸查詢new window
4.Ostler, Larry J.、Oon, Jin Teik(1989)。Stress Analysis: A Case Study。College and Research Library News,50(7),587-590。  new window
5.Sarkodie-Mensah, Kwasi(2000)。The Difficult Patron Situation: A Window of Opportunity to Improve Library Service。Catholic Library World,70(3),159-167。  new window
6.陳書梅(20111200)。流通館員背景因素的個別差異對其情緒勞務影響之研究--以臺灣地區之大學圖書館為例。圖書資訊學研究,6(1),31-67。new window  延伸查詢new window
7.許世瑩(20030900)。公共圖書館內的遊民問題探析。國立中央圖書館臺灣分館館刊,9(3),53-65。  延伸查詢new window
8.宋雪芳(20061200)。讀者服務與問題讀者。臺北市立圖書館館訊,24(2),45-53。new window  延伸查詢new window
9.潘云薇(2014)。桃園市立圖書館書香味更濃郁。書香遠傳,115,28-31。  延伸查詢new window
10.Blessinger, K. D.(2002)。Problem patron: All shapes and sizes。The Reference Librarian,36(75/76),3-10。  new window
11.Brashear, J. K.、Maloney, J. J.、Thorton-Jaringe, J.(1981)。Problem patrons: The other kind of library security。Illinois Libraries,63(4),342-351。  new window
12.Chelton, M. K.(2002)。The "problem patron" public libraries created。The Reference Librarian,36(75/76),23-32。  new window
13.Ezennia, S. E.、Onwura, E. E.、Onyekwelu, V. C.(1996)。Antisocial acts in libraries: The Nnamdi Azikiwe University Library's experience。Library & Archival Security,13(2),19-31。  new window
14.Grosser, K.(1987)。Burnout among librarians and information work。LASIE: Library Automated Systems Information Exchange,18(2),32-41。  new window
15.Jeronimus, B. F.、Riese, H.、Sanderman, R.、Ormel, J.(2014)。Mutual reinforcement between neuroticism and life experiences: A five-wave, 16-year study to test reciprocal causation。Journal of Personality and Social Psychology,107(4),751-764。  new window
16.Rafaeli, A.、Sutton, R. I.(1989)。The expression of emotion in organizational life。Research in Organizational Behavior,11(1),1-42。  new window
17.Radel, S.(1979)。When the welcome wears thin。Connecticut Libraries,21,31-33。  new window
18.Redfern, B.(2002)。The difficult library patron: A selective survey of the current literature。The Reference Librarian,36(75/76),105-113。  new window
19.Shuman, B. A.(1989)。Problem patrons in libraries: A review article。Library and Archival Security,9(2),3-19。  new window
20.Simmonds, P. L.、Ingold, J. L.(2002)。The difficult patron in the academic library: Problem issues or problem patrons?。The Reference Librarian,36(75/76),55-66。  new window
學位論文
1.林宛瑩(2005)。探討員工自尊、情緒勞務負荷及蠻橫顧客對服務破壞之影響--以第一線護理人員為例(碩士論文)。國立嘉義大學,嘉義。  延伸查詢new window
2.饒姿華(2012)。難纏顧客對領隊情緒勞務之影響(碩士論文)。中國文化大學。  延伸查詢new window
3.林祥昌(2006)。臺北地區公共圖書館問題讀者處遇之研究(碩士論文)。國立臺灣大學,臺北。  延伸查詢new window
4.陳韋涵(2004)。大學圖書館問題讀者之研究(碩士論文)。國立臺灣大學。  延伸查詢new window
圖書
1.John, O. P.、Robins, R. W.、Pervin, L. A.(2008)。Handbook of personality: Theory and research。New York, NY:The Guilford Press。  new window
2.Smith, Kitty(1994)。Serving the Difficult Customer: A How-to-do-it Manual for Library Staff。New York:Neal-Schuman。  new window
3.Willis, Mark R.(1999)。Dealing with difficult people in the library。Chicago:American Library Association。  new window
4.Flick, Uwe、李政賢、廖志恒、林靜如(2007)。質性研究導論。臺北:五南圖書出版股份有限公司。  延伸查詢new window
5.Nolen-Hoeksema, Susan、Fredrickson, B. L.、Loftus, G. R.、Wagenaar, W.、危芷芬、田意民、何明洲、高之梅(2010)。心理學導論。台北市:新加坡商聖智學習。  延伸查詢new window
6.王震武、林文瑛、林烘煜、張郁雯、陳學志(2004)。心理學。台北市:學富文化。  延伸查詢new window
7.賴惠德(2011)。管理心理學。新北市:國立空中大學。  延伸查詢new window
8.Shuman, B. A.(1984)。River bend revisited: The problem patron in the library。Phoenix, AZ:Oryx Press。  new window
9.Strauss, Anselm Leonard、Corbin, Juliet M.、吳芝儀、廖梅花(2001)。質性研究入門:紮根理論研究方法。濤石文化事業有限公司。  延伸查詢new window
10.葉重新(20110000)。教育心理學。臺北:心理。new window  延伸查詢new window
其他
1.國家圖書館全國圖書館調查統計系統(2008)。圖書館名錄,http://libstat.ncl.edu.tw/statFront/a_libcatalog/search_map.jsp?searchType=map&level=1, 。  延伸查詢new window
2.謝文華(20061023)。遊民歡迎來圖書館洗澎澎,http://news.ltn.com.tw/news/life/paper/98544。  延伸查詢new window
圖書論文
1.Johnson, D. J.(1996)。Sexual harassment in the library。Patron behavior in libraries: A handbook of positive approaches to negative situations。Chicago, IL:American Library Association。  new window
2.Shuman, B. A.(1996)。Down and out in the reading room: The homeless in the public library。Patron behavior in libraries: A handbook of positive approaches to negative situations。Chicago, IL:American Library Association。  new window
3.Smith, N.(1996)。Active listening: Alleviating patron problems through communication。Patron behavior in libraries: A handbook of positive approaches to negative situations。Chicago, IL:American Library Association。  new window
 
 
 
 
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