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題名：危機不確定感對組織聲譽的影響
書刊名：傳播與社會學刊
作者：姚惠忠／賴裕濱／林錦宏／凌儀玲 引用關係
作者(外文)：Yao, Hui-chung／Lai, Yu-bin／Lin, Ching-hung／Ling, I-ling
出版日期：2022
卷期：62
頁次：頁31-67
主題關鍵詞：不確定感；組織聲譽；負面情緒；風險知覺；責任知覺；Uncertainty；Organization reputation；Negative emotions；Risk perception；Responsibility perception
原始連結：連回原系統網址new window
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  • 共同引用共同引用:23
  • 點閱點閱:2
期刊論文
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6.Sonnemans, J.、Frijda, N. H.(1994)。The structure of subjective emotional intensity。Cognition and Emotion，8(4)，329-350。  new window
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9.Kreibig, S. D.(2010)。Autonomic nervous system activity in emotion: A review。Biological Psychology，84(3)，394-421。  new window
10.Milliken, Frances J.(1987)。Three types of perceived uncertainty about the environment: State, effect, and response uncertainty。Academy of management review，12(1)，133-143。  new window
11.Lin, C.-H.、Chiu, Y.-C.、Cheng, C.-M.、Hsieh, J.-C.(2008)。Brain maps of Iowa gambling task。BMC Neuroscience，9(1)，(72)1-(72)15。  new window
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13.Raio, C. M.、Orederu, T. A.、Palazzolo, L.、Shurick, A. A.、Phelps, E. A.(2013)。Cognitive emotion regulation fails the stress test。Proceedings of the National Academy of Sciences of the United States of America，110(37)，15139-15144。  new window
14.Lerner, Jennifer S.、Keltner, Dacher(2001)。Fear, anger, and risk。Journal of Personality and Social Psychology，81(1)，146-159。  new window
15.Covello, Vincent T.(2003)。Best practices in public health risk and crisis communication。Journal of Health Communication，8(Suppl. 1)，5-8。  new window
16.Coombs, W. Timothy、Holladay, Sherry J.(2002)。Helping Crisis Managers Protect Reputational Assets: Initial Tests of the Situational Crisis Communication Theory。Management Communication Quarterly: An International Journal，16(2)，165-186。  new window
17.Nabi, R. L.(2003)。Exploring the Framing Effects of Emotion Do Discrete Emotions Differentially Influence Information Accessibility, Information Seeking, and Policy Preference?。Communication Research，30(2)，224-247。  new window
18.鄭宇君、陳百齡(20120600)。溝通不確定性：探索社交媒體在災難事件中的角色。中華傳播學刊，21，119-153。new window  延伸查詢new window
19.Benoit, William L.(1997)。Image Repair Discourse and Crisis Communication。Public Relations Review，23(2)，177-186。  new window
20.Small, D. A.、Lerner, J. S.(2008)。Emotional policy: Personal sadness and anger shape judgments about a welfare case。Political Psychology，29(2)，149-168。  new window
21.Keltner, D.、Ellsworth, P. C.、Edwards, K.(1993)。Beyond Simple Pessimism: Effects of Sadness and Anger on Social Perception。Journal of Personality and Social Psychology，64(5)，740-752。  new window
22.Ma, L.、Zhan, M.(2016)。Effects of attributed responsibility and response strategies on organizational reputation: a meta-analysis of situational crisis communication theory research。Journal of Public Relations Research，28(2)，102-119。  new window
23.汪睿祥、姚惠忠(20151000)。事實與感知的兩難：期望缺口危機傳播模型。新聞學研究，125，175-216。new window  延伸查詢new window
24.Park, H.(2017)。Exploring effective crisis response strategies。Public Relations Review，43(1)，190-192。  new window
25.Lerner, Jennifer S.、Gonzalez, Roxana M.、Small, Deborah A.、Fischhoff, Baruch(2003)。Effects of Fear and Anger on Perceived Risks of Terrorism: A National Field Experiment。Psychological Science，14(2)，144-150。  new window
26.Seeger, Matthew W.(2006)。Best practices in crisis communication: an expert panel process。Journal of Applied Communication Research，34(3)，232-244。  new window
27.Ye, Lan、Ki, Eyun-Jung(2017)。Organizational crisis communication on Facebook: A study of BP's Deepwater Horizon oil spill。Corporate Communications: An International Journal，22(1)，80-92。  new window
28.Hayes, A. F.、Montoya, A. K.、Rockwood, N. J.(2017)。The analysis of mechanisms and their contingencies: PROCESS versus structural equation modeling。Australasian Marketing Journal，25(1)，76-81。  new window
29.Grewal, R.、Cote, J. A.、Baumgartner, H.(2004)。Multicollinearity and measurement error in structural equation models: Implications for theory testing。Marketing Science，23(4)，519-529。  new window
30.Bollen, Kenneth A.、Stine, Robert A.(1992)。Bootstrapping goodness-of-fit measures in structural equation models。Sociological Methods & Research，21(2)，205-229。  new window
31.Kim, H. J.、Cameron, G. T.(2011)。Emotions matter in crisis: The role of anger and sadness in the publics' response to crisis news framing and corporate crisis response。Communication Research，38(6)，826-855。  new window
32.姚惠忠(20140600)。恐懼與生氣情緒在危機溝通中的角色。中華傳播學刊，25，193-222。new window  延伸查詢new window
33.Slovic, P.、Peters, E.(2006)。Risk perception and affect。Current Directions in Psychological Science，15(6)，322-325。  new window
34.Heath, R. L.、Gay, C. D.(1997)。Risk communication: Involvement, uncertainty, and control's effect on information scanning and monitoring by expert stakeholders。Management Communication Quarterly，10(3)，342-372。  new window
35.Weiner, Bernard(1985)。An Attributional Theory of Achievement Motivation and Emotion。Psychological Review，92(4)，548-573。  new window
36.Slovic, Paul(1987)。Perception of Risk。Science，236(4799)，280-285。  new window
37.Choi, Y.、Lin, Y.-H.(2009)。Consumer responses to Mattel product recalls posted on online bulletin boards: Exploring two types of emotion。Journal of Public Relations Research，21(2)，198-207。  new window
38.Smith, Craig A.、Ellsworth, Phoebe C.(1985)。Patterns of Cognitive Appraisal in Emotion。Journal of Personality and Social Psychology，48(4)，813-838。  new window
39.Berger, Charles R.、Calabrese, Richard J.(1975)。Some explorations in initial interaction and beyond: Toward a developmental theory of interpersonal communication。Human Communication Research，1(2)，99-112。  new window
40.Loewenstein, George F.、Weber, Elke U.、Hsee, Christopher K.、Welch, Ned(2001)。Risk as feelings。Psychological Bulletin，127(2)，267-286。  new window
41.Hayes, Andrew F.、Rockwood, N. J.(2020)。Conditional Process Analysis: Concepts, Computation, and Advances in the Modeling of the Contingencies of Mechanisms。American Behavioral Scientist，64(1)，19-54。  new window
42.Zhang, Xueying、Zhou, Ziyuan(2020)。Do instructing and adjusting information make a difference in crisis responsibility attribution? Merging fear appeal studies with the defensive attribution hypothesis。Public Relations Review，46(5)。  new window
43.Anderson, E. C.、Carleton, R. N.、Diefenbach, M.、Han, P. K. J.(2019)。The relationship between uncertainty and affect。Frontiers in Psychology，10。  new window
44.Coombs, W. T.(2015)。The value of communication during a crisis: Insights from strategic communication research。Business Horizons，58(2)，141-148。  new window
45.Lu, Y.、Huang, Y.-H. C.(2018)。Getting emotional: An emotion-cognition dual-factor model of crisis communication。Public Relations Review，44(1)，98-107。  new window
46.Small, D. A.、Lerner, J. S.、Fischhoff, B.(2006)。Emotion priming and attributions for terrorism: Americans' reactions in a national field experiment。Political Psychology，27(2)，289-298。  new window
47.Sitkin, Sim B.、Weingart, Laurie R.(1995)。Determinants of Risky Decision-making Behavior: A Test of the Mediating Role of Risk Perceptions and Propensity。The Academy of Management Journal，38(6)，1573-1592。  new window
48.Brookes, G.、Baker, P.(2022)。Fear and responsibility: Discourses of obesity and risk in the UK press。Journal of Risk Research，25(3)，363-378。  new window
49.Eaddy, L. L.、Jin, Y.(2018)。Crisis history tellers matter: The effects of crisis history and crisis information source on publics' cognitive and affective responses to organizational crisis。Corporate Communications: An International Journal，23(2)，226-241。  new window
50.Goodall, C.、Sabo, J.、Cline, R.、Egbert, N.(2012)。Threat, efficacy, and uncertainty in the first 5 months of national print and electronic news coverage of the H1N1 virus。Journal of Health Communication，17(3)，338-355。  new window
51.Heath, R. L.(2006)。Best practices in crisis communication: Evolution of practice through research。Journal of Applied Communication Research，34(3)，245-248。  new window
52.Hengen, K. M.、Alpers, G. W.(2019)。What's the risk? Fearful individuals generally overestimate negative outcomes and they dread outcomes of specific events。Frontiers in Psychology，10。  new window
53.Kermisch, C.(2012)。Risk and responsibility: A complex and evolving relationship。Science and Engineering Ethics，18，91-102。  new window
54.Kim, S.、Avery, E. J.、Lariscy, R. W.(2011)。Reputation repair at the expense of providing instructing and adjusting information following crises。International Journal of Strategic Communication，5(3)，183-199。  new window
55.Liu, B. F.、Bartz, L.、Duke, N.(2016)。Communicating crisis uncertainty: A review of the knowledge gaps。Public Relations Review，42(3)，479-487。  new window
56.Markon, M. P. L.、Lemyre, L.(2013)。Public reactions to risk messages communicating different sources of uncertainty: An experimental test。Human and Ecological Risk Assessment: An International Journal，19(4)，1102-1126。  new window
57.McGlone, M. S.、Bell, R. A.、Zaitchik, S. T.、McGlynn, J. III(2013)。Don't let the flu catch you: Agency assignment in printed educational materials about the H1N1 influenza virus。Journal of Health Communication，18(6)，740-756。  new window
58.McPhee, R. D.、Zaug, P.(2001)。Organizational theory, organizational communication, organizational knowledge, and problematic integration。Journal of Communication，51(3)，574-590。  new window
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60.Wolff, J.(2006)。Risk, fear, blame, shame and the regulation of public safety。Economics and Philosophy，22，409-427。  new window
61.Zhan, J.、Ren, J.、Fan, J.、Luo, J.(2015)。Distinctive effects of fear and sadness induction on anger and aggressive behavior。Frontiers in Psychology，6。  new window
62.Fornell, Claes R.、Larcker, David F.(1981)。Structural Equation Models with Unobservable Variables and Measurement Error: Algebra and Statistics。Journal of Marketing Research，18(3)，382-388。  new window
63.Bower, G. H.(1981)。Mood and memory。American Psychologist，36(2)，129-148。  new window
圖書
1.邱皓政(2006)。結構方程模式--LISREL的理論、技術與應用。臺北：雙葉書廊。  延伸查詢new window
2.Frijda, N. H.(1986)。The emotions。Cambridge University Press。  new window
3.Berger, C. R.、Bradac, J. J.(1982)。Language and Social Knowledge: Uncertainty in Interpersonal Relations。Edward Arnold。  new window
4.Millar, D. P.、Heath, R. L.(2004)。Responding to Crisis: A Rhetorical Approach to Crisis Communication。NJ：Lawrence Erlbaum Associates, Inc。  new window
5.Glimcher, P. W.、Fehr, E.(2014)。Neuroeconomics: Decision making and the brain。Academic Press。  new window
6.Goleman, D.(1995)。Emotional intelligence。Bantam Books。  new window
7.Izard, Carroll E.(1977)。Human Emotions。Plenum Press。  new window
8.Coombs, W. T.(2014)。Ongoing crisis communication: Planning, management, and responding。Sage。  new window
9.Lazarus, R. S.(1991)。Emotions and adaptation。Oxford University Press。  new window
10.Benoit, W. L.(2015)。Accounts, excuses, and apologies: Image repair theory and research。State University of New York。  new window
11.Thagard, P.(2019)。Brain-mind: From neurons to consciousness and creativity。Oxford University Press。  new window
圖書論文
1.Lowrance, William W.(1980)。The nature of risk。Societal risk assessment。Plenum Press。  new window
2.Zajonc, R. B.(1984)。The interaction of affect and cognition。Approaches to emotion。Lawrence Erlbaum Associates。  new window
3.Coombs, W. T.、Holladay, S. J.(2005)。An exploratory study of stakeholder emotions: Affect and crises。The effect of affect in organizational settings。Emerald Group Publishing Limited。  new window
4.Covello, V. T.、Merkhofer, M. W.(1993)。Introduction to risk assessment。Risk assessment methods。Springer。  new window
5.Lin, C. H.、Chiu, Y. C.、Cheng, C. M.、Yeh, T. C.、Hsieh, J. C.(2015)。How experience and information influence choice behavior: A pilot fMRI study of the Iowa gambling task。Advances in psychology research。Nova。  new window
 
 
 
 
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