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題名：由心理契約檢視員工工作身份對工作態度與行為的影響--以公部門的約聘人員為例
書刊名：人力資源管理學報
作者：葉穎蓉 引用關係
作者(外文)：Yeh, Ying-jung
出版日期：2004
卷期：4:4
頁次：頁105-129
主題關鍵詞：非典型工作安排；工作身份；心理契約；情感性組織承諾；組織公民行為；Contingent work arrangement；Work status；Psychological contract；Affective organizational commitment；Organizational citizenship behavior
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  • 被引用次數被引用次數:期刊(8) 博士論文(0) 專書(0) 專書論文(1)
  • 排除自我引用排除自我引用:8
  • 共同引用共同引用:0
  • 點閱點閱:58
非典型僱傭關係，如暫時性工作、部分工時工作、約聘僱工作以及短期工作等，近幾年來一直被認為是增加企業人力彈性的利器。本研究以政府單位的員工為樣本，以社會交換理論為架構，來探討員工心理契約在不同工作身份別下的影響。研究調查中發現：對於雇主應履行的義務，正式員工與臨時員工並沒有差別的期待，不過，在契約的履行上，正式員工比起臨時員工在關係型心理契約上，感受到雇主較正面的回應。這個調查中發現，臨時員工有較高的情感性組織承諾，但在主管評量下，正式員工有較高程度的組織公民行為。另外，本研究亦發現僱傭身份的調節影響，也就是，心理契約的履行程度對正式員工的情感性組織承諾有較強的影響。這些結果顯示，僱用身分不但會影響員工如何看待自己與雇主間的交換關係，心理契約被實現的程度，也會反應在員工工作態度與行為上。文中對這些結果進行討論，並提出建議。
Non-standard work arrangements, known as contingent work, part-time work, contract work, short-term employment etc. have been recognized as one of the strategies to increase firms' flexibility and competitive advantage. Based on the social exchange theory, this study investigated the effects of work status on employees' attitudes and behaviors in the public sector from the perspective of psychological contract. The results suggested the regular employees and contract workers did not differ on their expectations of what employers should do to them (i.e. perceived employer's obligation), but regular employees perceived higher fulfillment of relational psychological contract than contract workers. The study also showed contract workers had higher affective commitment, and regular employees were rated by the managers to have more organizational citizenship behaviors (OCBs). The moderating effect of work status was also found to be significant on the relationship between the fulfillment of psychological contract and the affective commitment. The research and management implications were also discussed.
Other
1.Morrison, E. W., & Robinson, D.(1997)。When employee feel betrayed: A model of how psychological contract violation develops。  new window
期刊論文
1.Thomson, A.(1995)。The Contingent Workforce。Occupational Outlook Quarterly，39(1)，45-48。  new window
2.Coyle-Shapiro, Jacqueline A.-M.(2002)。A Psychological Contract Perspective on Organizational Citizenship Behavior。Journal of Organizational Behavior，23(8)，927-946。  new window
3.Kickul, J.、Lester, S. W.(2001)。Psychological Contracts in the 21st Century: What Employees Value Most and How Well Organizations are Responding to These Expectations。Human Resource Planning，24(1)，10-21。  new window
4.Robbins, S. L.、Morrison, E. W.(1995)。Psychological Contracts and OCB: The Effect of Unfulfilled Obligations on Civic Behavior。Journal of Organizational Citizenship Behavior，16(3)，289-298。  new window
5.Raja, Usman、Johns, Gary、Ntalianis, Filotheos(2004)。The Impact of Personality on Psychological Contracts。Academy of Management Journal，47(3)，350-367。  new window
6.Stamper, Christina L.、Van Dyne, Linn(2001)。Work Status and Organizational Citizenship Behavior: A Field Study of Restaurant Employees。Journal of Organizational Behavior，22(5)，517-536。  new window
7.Kalleberg, Arne L.(2000)。Nonstandard Employment Relations: Part-time, Temporary and Contract Work。Annual Review of Sociology，26，341-365。  new window
8.Hippel, C. V.、Mangum, S. L.、Greenberger, D. B.、Heneman, R. L.、Skoglind, J. D.(1997)。Temporary Employment: Can Organizations and Employees Both Win。Academy of Management Executive，11(1)，93-104。  new window
9.Bateman, T. S.、Organ, D. W.(1983)。Job Satisfaction and Good Soldier: the Relationship Between Affect and Employee "Citizenship"。Academy of Management Journal，26(4)，587-595。  new window
10.McClelland, G. H.、Judd, C. M.(1993)。Statistical difficulties of detecting interactions and moderator effects。Psychological Bulletin，114，376-390。  new window
11.Coyle-Shapiro, J. A. M.、Kessler, I.(2000)。Consequences of the psychological contract for the employment relationship: A large scale survey。Journal of Management Studies，37(7)，903-930。  new window
12.Van Dyne, L.、Ang, S.(1998)。Organizational Citizenship Behavior of Contingent Workers in Singapore。Academy of management Journal，41(6)，692-703。  new window
13.Koys, Daniel J.(2001)。The Effects of Employee Satisfaction, Organizational Citizenship Behavior, and Turnover on Organizational Effectiveness: A Unit-Level, Longitudinal Study。Personnel Psychology，54(1)，101-114。  new window
14.Pearce, Jone L.(1993)。Toward an organizational behavior of contract laborers: Their psychological involvement and effects on employee co-workers。Academy of Management Journal，36(5)，1082-1096。  new window
15.Yılmaz, D.、Kılıçoğlu, G.(2013)。Resistance to change and ways of reducing resistance in educational organizations。European Journal of Research on Education，1(1)，14-21。  new window
16.Smith, C. Ann、Organ, Dennis W.、Near, Janet P.(1983)。Organizational citizenship behavior: Its nature and antecedents。Journal of Applied Psychology，68(4)，653-663。  new window
17.Robinson, Sandra L.、Rousseau, Denise M.(1994)。Violating the psychological contract: Not the exception but the norm。Journal of Organizational Behavior，15(3)，245-259。  new window
18.Robinson, Sandra L.、Kraatz, Matthew S.、Rousseau, Denise M.(1994)。Changing Obligations and the Psychological Contract: A Longitudinal Study。Academy of Management Journal，37(1)，137-152。  new window
19.Robinson, S. L.、Morrison, E. W.(2000)。The development of psychological contract breach and violation: A longitudinal study。Journal of Organizational Behavior，21(5)，525-546。  new window
20.Rousseau, Denise M.(1989)。Psychological and implied contracts in organizations。Employee Responsibilities and Rights Journal，2(2)，121-139。  new window
21.Rousseau, Denise M.、McLean-Parks, J.(1993)。The Contracts of Individuals and Organizations。Research in Organizational Behavior，15，1-43。  new window
22.Rousseau, Denise M.(1990)。New Hire Perceptions of Their Own and Their Employer's Obligations: A Study of Psychological Contracts。Journal of Organizational Behavior，11(5)，389-400。  new window
23.Meyer, John P.、Allen, Natalie J.、Smith, Catherine A.(1993)。Commitment to Organizations and Occupations: Extension and Test of A Three-Component Conceptualization。Journal of Applied Psychology，78(4)，538-551。  new window
24.Meyer, John P.、Allen, Natalie J.(1991)。A three-component conceptualization of organizational commitment。Human Resource Management Review，1(1)，61-89。  new window
25.Mathieu, J. E.、Zajac, D. M.(1990)。A review and meta-analysis of the antecedents, correlates, and consequence of organizational commitment。Psychological Bulletin，108(2)，171-194。  new window
26.Allen, Natalie J.、Meyer, John P.(1990)。The Measurement and Antecedents of Affective Commitment and Normative Commitment to the Organization。Journal of Occupational and Organizational Psychology，63(1)，1-18。  new window
會議論文
1.成之約、鄭津津(2000)。派遣勞動的發展現況與未來展望。非典型工作型態發展與勞動策略研討會，行政院勞工委員會綜合規劃處及職業訓練局（主辦） 。  延伸查詢new window
圖書
1.Rousseau, D. M.(1995)。Psychological contract in organizations: Understanding written and unwritten agreements。Thousand Oaks, CA：Sage。  new window
2.Mowday, R. T.、Porter, L.M.、Steers, R.M.(1982)。Employee organizational link ages : The psychology of commitment absenteeism, and turnover。New York：Academic Press。  new window
3.Blau, P. M.(1964)。Exchange and Power in Social Life。New York：John Wiley and Sons。  new window
4.Blau, Peter M.、孫非(1999)。社會生活中的交換與權力。臺北：桂冠。  延伸查詢new window
5.Organ, Dennis W.(1988)。Organizational Citizenship Behavior: The Good Soldier Syndrome。Lexington Press。  new window
6.Nunnally, Jum C.、Bernstein, Ira H.(1978)。Psychometric Theory。McGraw-Hill。  new window
其他
1.Rousseau, D. M.(1997)。Organizational behavior in the new organizational era。  new window
2.Beard, K. M. & Edwards, J. R.(1995)。Employees at risk: Contingent work and the psychological experience of contingent work。  new window
3.Coyle-Shapiro, J. & Kessler, I.(2002)。Contingent and non-contingent working in local government: Contrasting psychological contracts。  new window
4.Gakovic, A. & Tetrick, L. E.(2003)。Perceived organizational support and work status: a comparison of the employment relationships of part-time and full-time employees attending university classes。  new window
5.Hui, C., Lee, C. & Rousseau, D. M.(2004)。Psychological contract and organizational citizenship behavior in China: Investigating generalizability and instrumentality。  new window
6.MacNeil, I. R.(1985)。Relational contracts: What we do and do not know。  new window
7.McGinnis, S. K. & Morrow, P. C.(1990)。Job attitudes among full- and part-time employees。  new window
8.McLean Parks, J., Kidder, D. L. & Gallagher, D. G(1998)。Fitting square pegs into round holes: Mapping the domain of contingent work arrangements onto the psychological contract。  new window
9.O’Reilly, C. & Chatman, J.(1986)。Organizational commitment and psychological attachment: The effects of compliance, identification and internalization on prosocial behavior。  new window
10.Polivka, A. E. & Nardone, T.(1989)。On the definition of “contingent work”。  new window
11.Rousseau, D. M.(2001)。Schema, promise and mutuality: The building blocks of psychology contract。  new window
圖書論文
1.Salancik, Gerald R.(1977)。Commitment and the control of organizational behavior and belief。New Directions in Organizational Behavior。Chicago, Illinois：St. Clair Press。  new window
 
 
 
 
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