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題名:病患與醫師間良好關係是否會增強其對醫院的忠誠度呢?
書刊名:臺灣公共衛生雜誌
作者:翁瑞宏 引用關係黃靖媛黃金安
作者(外文):Weng, Rhay-hungHuang, Ching-yuanHuang, Jin-an
出版日期:2006
卷期:25:4
頁次:頁293-302
主題關鍵詞:病患忠誠度關係品質關係行銷醫病關係Patient loyaltyRelationship qualityRelationship marketingPatient-physician relationship
原始連結:連回原系統網址new window
相關次數:
  • 被引用次數被引用次數:期刊(11) 博士論文(3) 專書(0) 專書論文(0)
  • 排除自我引用排除自我引用:9
  • 共同引用共同引用:48
  • 點閱點閱:25
期刊論文
1.Jennings, B. M.、Loan, L. A.(1999)。Patient satisfaction and loyalty among military healthcare beneficiaries enrolled in a managed care program。J Nurse Adm,29,47-55。  new window
2.MacStravic, R. S.(1994)。Hospital patient loyalty: causes and correlates。J Hosp Mark,8,67-72。  new window
3.MacStravic, S.(1997)。Choosing your investment in reforming consumer health demand。Health Care Strateg Manage,15,16-19。  new window
4.Brand, R. R.、Cronin, J. J.、Routledge, J. B.(1997)。Marketing to older patients: perceptions of service quality。Health Mark Q,15,1-30。  new window
5.Montaglione, C. J.(1999)。The physician-patient relationship: cornerstone of patient trust, satisfaction, and loyalty。Manag Care Q,7,5-21。  new window
6.Warner, K. C.(2000)。Enhancing patient loyalty through trust。Director,8,47。  new window
7.Mechanic, D.、Meyer, S.(2000)。Concepts of trust among patients w ith serious illne ss。Soc Sci Med,51,657-668。  new window
8.Peltier, J. W.、Thomas, B.、John, A. S.(1999)。Obstetrical care and patient loyalty。Marketing Health Services,19(3),4-12。  new window
9.MacStravic, S.(1994)。Patient loyalty to physicians。J Health Care Mark,14,53-56。  new window
10.Doney, P. M.、Cannon, J. P.(1997)。An exam ination of the nature of trust in buyer-seller relationships。J Mark,61,35-51。  new window
11.Warner, K. C.(1997)。Enhancing patient loyalty through trust。Todays Surg Nurse,19,44-45。  new window
12.Kingstrom, P. O.(1983)。Patient ties to ambulatory care providers: the concept of provider loyalty。J Health Care Mark,3,27-34。  new window
13.MacStravic, S.(1995)。Patient loyalty to physicians: attitudes and behavior。J Hosp Mark,10,51-61。  new window
14.Gooding, S. K. S.(1999)。Quality, sacrifice, and value in hospital choice: a comparative study of rural and suburban consumer perspectives。J Hosp Mark,13,23-42。  new window
15.Bove, L. L.、Johnson, L. W.(2000)。A customer-service worker relationship model。Int J Serv Ind Manage,11,491-511。  new window
16.Dick, A. S.、Basu, A.(1994)。Customer loyalty: toward an integrated conceputal framework。J Acad Market Sci,22,99-113。  new window
17.Tai, W. T. C.、Porell, F. W.、Adams, E. K.(2004)。Hospital choice of rural medicare beneficiaries: patient, hospital attributes, and the patient-physician relationship。Health Serv Res,39,1903-1922。  new window
18.Garbarino, Ellen、Johnson, Mark S.(19990400)。The Different Roles of Satisfaction, Trust, and Commitment in Consumer Relationships。Journal of Marketing,63(2),70-87。  new window
19.翁瑞宏、何雍慶、邱柏松、黃靖媛(20041200)。醫療服務業顧客認知關係品質與忠誠度關係之理論模型建構。醫務管理期刊,5(4),418-437。new window  延伸查詢new window
20.Crosby, Lawrence A.、Evans, Kenneth R.、Cowles, Deborah(1990)。Relationship Quality in Services Selling: An Interpersonal Influence Perspective。Journal of Marketing,54(3),68-81。  new window
21.Dwyer, F. Robert、Schurr, Paul H.、Oh, Sejo(1987)。Developing Buyer-Seller Relationship。Journal of Marketing,51(2),11-27。  new window
22.Fornell, Claes、Larcker, David F.(1981)。Evaluating Structural Equation Models with Unobservable Variables and Measurement Error。Journal of Marketing Research,18(1),39-50。  new window
23.Hennig-Thurau, T.、Klee, A.(1997)。The impact of customer satisfaction and relationship quality and customer retention: a critical reassessment and model development。Psychology and Marketing,14(8),737-764。  new window
24.Wong, Amy、Sohal, Amrik S.(2002)。An Examination of the Relationship between Trust, Commitment and Relationship Quality。International Journal of Retail & Distribution Management,30(1),34-50。  new window
25.方世榮(20021200)。關係價值、關係品質與忠誠度之探討--零售銀行業的實證研究。管理學報,19(6),1097-1130。new window  延伸查詢new window
26.Jones, Thomas O.、Sasser, W. Earl Jr.(1995)。Why Satisfied Customers Defect?。Harvard Business Review,73(6),88-99。  new window
會議論文
1.Bove, L. L.、Johnson, L. W.(2002)。Customer trust and commitment to a service worker and its effect on service loyalty。The Australian and New Zealand Marketing Academy Conference。Melbourne:Deakin University。1661-1667。  new window
圖書
1.Donabedian, A.(1980)。The Definition of Quality and Approaches to Its Assessment。Michigan:Health Administration Press。  new window
2.Berkowitz, E. N.(2003)。Essentials of Health Care Marketing。Gaithersburg:Aspen。  new window
3.Nunnally, J. C.、Bernstein, I. H.(1993)。Psychometric theory。New York:McGraw-Hill。  new window
4.Kotler, Philip、Clarke, Roberta N.(1987)。Marketing for health care organizations。Englewood Cliffs, New Jersey:Prentice-Hall。  new window
5.Kline, Rex B.(1998)。Principles and Practice of Structural Equation Modeling。Guilford Press。  new window
6.陳順宇(2005)。多變量分析。華泰文化事業股份有限公司。  延伸查詢new window
 
 
 
 
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