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題名:臺灣3C產品在印度市場之維修服務品質與顧客忠誠關係之研究--關係品質之中介效果
書刊名:企業管理學報
作者:張惠真鄭伶如林晉豐
作者(外文):Chang, Hui-chenCheng, Lin-juLin, Chin-fong
出版日期:2020
卷期:45:3
頁次:頁25-57
主題關鍵詞:維修服務品質關係品質顧客忠誠Repairing service qualityRelationship qualityCustomer loyalty
原始連結:連回原系統網址new window
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期刊論文
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4.Keh, Hean Tat、Pang, Jun(2010)。Customer reactions to service separation。Journal of Marketing,74(2),55-70。  new window
5.Dagger, Tracey S.、David, Meredith E.(2012)。Uncovering the real effect of switching costs on the satisfaction-loyalty association: The critical role of involvement and relationship benefits。European Journal of Marketing,46(3/4),447-468。  new window
6.Woo, K. S.、Ennew, C. T.(2004)。Business-to-business relationship quality: An IMP interaction-based conceptualization and measurement。European Journal of Marketing,38(9/10),1252-1271。  new window
7.Harris, L. C.、Ezeh, C.(2008)。Servicescape and loyalty intentions: An empirical investigation。European Journal of Marketing,42(3/4),390-422。  new window
8.廖焜熙(2012)。服務品質、顧客滿意度、顧客忠誠度關係之實證研究--以行動電信業為例。International Journal of Lisrel,5(1),50-71。  延伸查詢new window
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27.Aurier, Philippe、N'Goala, Gilles(2010)。The Differing and Mediating Roles of Trust and Relationship Commitment in Service Relationship Maintenance and Development。Journal of the Academy of Marketing Science,38(3),303-325。  new window
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30.王智立、邱雅鈴、歐羽純(2017)。團購網站關係品質與顧客忠誠度之研究。智慧科技與應用統計學報,15(1),47-64。  延伸查詢new window
31.Chen, Y.、Xie, J.(2007)。Cross-market network effect with asymmetric customer loyalty: implications for competitive advantage。Marketing Science,26(1),52-66。  new window
32.Frow, P.(2007)。The meaning of commitment in professional service relationships: A study of the meaning of commitment used by lawyers and their clients。Journal of Marketing Management,23(3/4),243-265。  new window
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36.Rafiq, Mohammed、Fulford, Heather、Lu, Xiaoming(2013)。Building customer loyalty in online retailing: The role of relationship quality。Journal of Marketing Management,29(3/4),494-517。  new window
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41.梁曉興(20160300)。商務旅館服務品質對顧客滿意度、顧客忠誠度之研究--以北海大飯店。管理資訊計算,5(1),109-126。new window  延伸查詢new window
42.Keating, B. W.、Alpert, F.、Kriz, A.、Quazi, A.(2011)。Mediating role of relationship quality in online services。Journal of Computer Information Systems,52(2),33-41。  new window
43.湯玲郎、黃政豪(20170600)。服務品質、認知價值與顧客滿意度對行為意向之關係研究:以某卓越大學為例。品質學報,24(3),202-220。new window  延伸查詢new window
44.Crosby, Lawrence A.、Evans, Kenneth R.、Cowles, Deborah(1990)。Relationship Quality in Services Selling: An Interpersonal Influence Perspective。Journal of Marketing,54(3),68-81。  new window
45.Hennig-Thurau, Thorsten、Klee, Alexander(1997)。The impact of customer satisfaction and relationship quality on customer retention: A critical reassessment and model development。Psychology & Marketing,14(8),737-764。  new window
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48.林耀南(20100900)。服務品質、體驗價值、關係品質與顧客忠誠度關係之研究。復興崗學報,99,103-123。new window  延伸查詢new window
49.Smith, J. Brock(1998)。Buyer-seller relationships: Similarity, relationship management, and quality。Psychology & Marketing,15(1),3-21。  new window
50.張愷勻、張同廟、宋俊逸(2015)。服務品質、關係品質與顧客忠誠度的關聯性研究--以奇美博物館為例。休閒運動保健學報,9,36-54。  延伸查詢new window
51.Bardauskaite, I.(2014)。Loyalty in the business-to-business service context: A literature review and proposed framework。Journal of Relationship Marketing,13(1),28-69。  new window
52.Brun, I.、Rajaobelina, L.、Ricard, L.(2014)。Online relationship quality: Scale development and initial testing。International Journal of Bank Marketing,32(1),5-27。  new window
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54.Gebauer, Heiko、Edvardsson, Bo、Gustafsson, Anders、Witell, Lars(2010)。Match or mismatch: Strategy-structure configurations in the service business of manufacturing companies。Journal of Service Research,13(2),198-215。  new window
55.Human, G.、Naudé, P.(2014)。Heterogeneity in the quality-satisfaction-loyalty framework。Industrial Marketing Management,43(6),920-928。  new window
56.Hutchinson, D.、Wellington, W. J.、Saad, M.、Cox, P.(2011)。Refining value-based differentiation in business relationships: A study of the higher order relationship building blocks that influence behavioural intentions。Industrial Marketing Management,40(3),465-478。  new window
57.Paluch, S.、Wünderlich, N. V.(2016)。Contrasting risk perceptions of technology-based service innovations in inter-organizational settings。Journal of Business Research,69(7),2424-2431。  new window
58.Vieira, A. L.(2009)。Business-to-business relationship quality。Portuguese Journal of Management Studies,14(3),197-216。  new window
59.Vieira, A. L.(2010)。Relationship marketing and the philosophy of science: A tribal journey through relationship quality。Journal of Relationship Marketing,9(2),83-97。  new window
60.Walsh, G.、Hennig-Thurau, T.、Sassenberg, K.、Bornemann, D.(2010)。Does relationship quality matter in e-services? A comparison of online and offline retailing。Journal of Retailing and Consumer Services,17(2),130-142。  new window
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會議論文
1.Vize, R.、Coughlan, J.、Kennedy, A.、Ellis-Chadwick, F.(2017)。Relationship quality: An online retail perspective。QUIS 15。Porto。  new window
圖書
1.Gronroos, C.(2007)。Service Management and Marketing: Customer Management in Service Competition。John Wiley & Sons。  new window
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7.Oliver, Richard L.(1997)。Satisfaction: A behavioral perspective on the consumer。Irwin/McGraw-Hill。  new window
圖書論文
1.Ruben, C. C.、Paparoidamis, N. G.、Chung, C.(2015)。The impact of service quality, relationship satisfaction, trust and commitment on loyalty: An empirical investigation in a business-to-business services context。Revolution in marketing: Market driving changes。Cham:Springer。  new window
2.Vize, R.、Coughlan, J.、Keneedy, A.、Ellis-Chadwick, F.(2016)。Measuring B2B relationship quality in an online context: Exploring the roles of service quality, power, and loyalty。Celebrating America's pastimes: Baseball, hot dogs, apple pie and marketing?。Cham:Springer。  new window
 
 
 
 
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