臺灣人文及社會科學引文索引資料庫系統

:::

詳目顯示

回上一頁
第 1 筆 / 總合 1 筆   第一頁 上一頁 下一頁 最後一頁
/1頁
題名：應用品質機能展開探討溫泉旅館服務品質之研究
書刊名：觀光研究學報
作者：林士彥
作者(外文)：Lin, Shih-yen
出版日期：2006
卷期：12:3
頁次：頁247-272
主題關鍵詞：溫泉旅館；服務品質；品質機能展開；Hot spring hotel；Service quality；Quality function deployment
原始連結：連回原系統網址new window
相關次數：
  • 被引用次數被引用次數:期刊(10) 博士論文(0) 專書(0) 專書論文(0)
  • 排除自我引用排除自我引用:4
  • 共同引用共同引用:171
  • 點閱點閱:97
期刊論文
1.楊錦洲、陳百盛(20050700)。應用類神經網路於顧客群之分類分析。管理與系統，12(3)，43-65。new window  延伸查詢new window
2.林士彥(20041200)。應用多屬性決策評價觀光旅館業聲望。觀光研究學報，10(4)，101-123。new window  延伸查詢new window
3.洪正芳、陸建夫、羅有順、楊昌修、黃志文、陳美鈴(1998)。品質機能展開法在出院準備服務中之應用－以省立醫院為例。醫院：中華民國醫院協會雜誌，31，38-51。  延伸查詢new window
4.Dion, Paul A.、Javalgi, Rajshekhar G.、Dilorenzo-Aiss, Janet(1998)。An Empirical Assessment of the Zeithaml, Berry and Parasuraman Service Expectations Model。The Service Industries Journal，18(4)，66-86。  new window
5.Knutson, B.、Stevens, P.、Patton, M.、Thompson, C.(1993)。Consumers' expectations for service quality in economy, mid-price and luxury hotels。Journal of Hospitality & Leisure Marketing，1(2)，27-43。  new window
6.吳英偉、張國謙、蕭元哲(20031200)。遊客認知溫泉活動為健康休閒之比較研究--以臺灣南北溫泉區為例。高雄餐旅學報，6，55-74。  延伸查詢new window
7.林玥秀、游達榮、黃啟揚(20050900)。以假設性模式探討品質機能展開技術在餐廳服務設計與品質提升之應用。餐旅暨家政學刊，2(3)，369-389。new window  延伸查詢new window
8.Adiano, C.、Roth, A. V.(1994)。Beyond the House of Quality: Dynamic QFD。Benchmarking: An International Journal，1(1)，25-37。  new window
9.Armacost, R. L.、Componation, P. J.、Mullens, M. A.、Swart, W. W.(1994)。An AHP Framework for Prioritizing Customer Requirements in QFD: An Industrialized Housing Application。IIE Transactions，26(4)，72-79。  new window
10.Miyoung, J.、Oh, O. H.(1998)。Quality function deployment: an extended framework for service quality and customer satisfaction in hospitality industry。International journal of hospitality management，17(4)，375-390。  new window
11.Nagendra, P. B.、Osborne, S. W.(2000)。Professional Service Marketing : A House of Quality Approach。Journal of Professional Service Marketing，21(1)，23-43。  new window
12.Lee, Yun Lok、Hing, Nerilee(1995)。Measuring quality in restaurant operations: an application of the SERVQUAL instrument。International Journal of Hospitality Management，14(3/4)，293-310。  new window
13.Engelland, B. T.、Workman, L.、Singh, M.(2000)。Ensuring service quality for campus career services centers: A modified SERVQUAL scale。Journal of Marketing Education，22(3)，236-245。  new window
14.丘宏昌、林能白(20010600)。以需求理論為基礎所建立之服務品質分類。管理學報，18(2)，231-253。new window  延伸查詢new window
15.王士元、王瑞琛(20020600)。品質特性評量應用於連鎖便利商店提高服務品質之探討。精鍾學報，5，41-66。  延伸查詢new window
16.Chan, L. K.、Wu, M. L.(1998)。Prioritizing the Technical Measures in Quality Function Deployment。Quality Engineering，10(3)，467-479。  new window
17.Chan, Lai-Kow、Wu, Ming-Lu(2002)。Quality function deployment: a literature review。European Journal of Operational Research，143(3)，463-497。  new window
18.Griffin, A.(1992)。Evaluating QFD's Use in US Firms as a Process for Developing Products。Journal of Product Innovation Management，9(3)，171-187。  new window
19.Griffin, Abbie、Hauser, John R.(1993)。The Voice of the Customer。Marketing Science，12(1)，1-27。  new window
20.Hollenhorst, S.、Olson, D.、Fortney, R.(1992)。Use of Important-Performance Analysis to Evaluate State Park Cabins: The case of The West Virginia State Park System。Journal of Park and Recreation Administration，10(1)，1-11。  new window
21.Hsieh, Y. M.、Hsieh, A. T.(2001)。Enhancement of Service Quality with Job Standardization。The Service Industries Journal，21(3)，147-166。  new window
22.Dubé, Laurette、Johnson, Michael D.、Renaghan, Leo Mark(1999)。Adapting the QFD Approach to Extended Service Transactions。Production and Operations Management，8(3)，301-317。  new window
23.Maryins, A.、Aspinwall, E. M.(2001)。Quality Function Deployment: An Empirical in the UK。Total Quality Management，12(5)，575-588。  new window
24.Prasad, B.(1998)。Review of QFD and Related Deployment Techniques。Journal of Manufacturing Systems，17(3)，221-234。  new window
25.Wu, H. H.(2002)。A Comparative Study of Using Grey Relational Analysis in Multiple Attribute Decision Making Problems。Quality Engineering，15(2)，209-217。  new window
26.Martilla, John A.、James, John C.(1997)。Importance-Performance Analysis。Journal of Marketing，41(1)，77-79。  new window
27.Tan, K. C.、Pawitra, T. A.(2001)。Integrating SERVQUAL and Kano's model into QFD for service excellence development。Managing Service Quality，11(6)，418-430。  new window
28.翁崇雄(20000300)。服務品質評量模式之比較研究。中山管理評論，8(1)，105-122。new window  延伸查詢new window
29.González, M. E.、Quesada, G.、Picado, F.、Eckelman, C. A.(2004)。Customer Satisfaction Using QFD: An E-banking Case。Managing Service Quality，14(4)，317-330。  new window
30.Sullivan, L. P.(1986)。Quality Function Deployment。Quality Progress，19(6)，39-50。  new window
31.黃旭男、張德儀、孫仁和(20020600)。臺北市溫泉遊憩區遊客行為之研究。戶外遊憩研究，15(2)，1-22。new window  延伸查詢new window
32.林士彥(20050400)。非營利組織服務品質改善之研究：以品質屋決策輔助模式分析臺北市立動物園教育中心。博物館學季刊，19(2)，65-84。new window  延伸查詢new window
33.鄭博文、林尚平、劉建忠(19980700)。以品質機能展開提昇醫院門診部門之整體服務品質。Proceedings of the National Science Council. Part C, Humanities and Social Sciences，8(3)，478-493。  延伸查詢new window
34.Carman, James M.(1990)。Consumer Perceptions of Service Quality: An Assessment of the SERVQUAL Dimensions。Journal of Retailing，66(1)，33-55。  new window
35.Parasuraman, Ananthanarayanan Parsu、Zeithaml, Valarie A.、Berry, Leonard L.(1988)。Communication and Control Processes in the Delivery of Service Quality。Journal of Marketing，52(2)，35-48。  new window
36.Hauser, John R.、Clausing, Don(1988)。The house of quality。Harvard Business Review，66(3)，63-73。  new window
37.Bolton, Ruth N.、Drew, James H.(1987)。A Multistage Model of Customers' Assessments of Service Quality and Value。Journal of Consumer Research，17(4)，375-384。  new window
38.Grönroos, Christian A.(1984)。A Service Quality Model and its Marketing Implications。European Journal of Marketing，18(4)，36-44。  new window
39.黎正中、許聰鑫(19961200)。QFD品質屋的量化工作的討論。品質學報，3(1)，65-79。new window  延伸查詢new window
40.Maslow, Abraham H.(1943)。A Theory of Human Motivation。Psychological Review，50(4)，370-396。  new window
41.Reeves, Carol A.、Bednar, David A.(1994)。Defining Quality: Alternatives and Implications。Academy of Management Review，19(3)，419-445。  new window
42.Parasuraman, A. P.、Zeithaml, Valarie A.、Berry, Leonard L.(1985)。A Conceptual Model of Service Quality and Its Implication for Future Research。Journal of Marketing，49(4)，41-50。  new window
43.Parasuraman, Ananthanarayanan Parsu、Zeithaml, Valarie A.、Berry, Leonard L.(1988)。SERVQUAL: A Multiple-Item Scale for Measuring Consumer Perceptions of Service quality。Journal of Retailing，64(1)，12-40。  new window
44.湯明哲(2006)。唯整合者勝出！。商業周刊，958，102-103。  延伸查詢new window
45.Cristiano, J. J.、Liker, J. K.、White, C. C. , III(2000)。Customer-driven Product Development through Quality Function Deployment in the U.S. and Japan。The Journal of Product Innovation Management，17(4)，286-308。  new window
46.Ghobadian, A.、Terry, A. J.(1995)。How Alitalia Improves Service Quality through Quality Function Deployment。Managing Service Quality，5(5)，25-30。  new window
47.Ho, E. S.、Lai, Y. J.、Chang, S. I.(1999)。An Integrated Group Decision-making Approach to Quality Function Deployment。IIE Transactions，31(6)，553-567。  new window
48.Kogure, M.、Akao, Y.(1983)。Quality Function Deployment and Company Wide Quality Control in Japan: A Strategy for Assuring that Quality is Built into Products。Quality Progress，16(10)，25-29。  new window
會議論文
1.張寶堂(2000)。台灣的溫泉與溫泉探勘。全國溫泉觀光會議。交通部觀光局。35-42。  延伸查詢new window
2.Ohfuji, T.、Cristiano, J. J.、White, C. C.(1996)。Comparison of QFD Status in Japan and the U.S.。0。1-4。  new window
學位論文
1.鮑敦瑗(2000)。溫泉旅館遊客市場區隔分析之研究--以知本溫泉為例(碩士論文)。朝陽大學，台中市。  延伸查詢new window
圖書
1.戴久永(1991)。品質管理。品質管理。臺北：三民書局。  延伸查詢new window
2.Fitzsimmons, James A.、Fitzsimmons, Mona J.(2004)。Service Management: Operations, Strategy, and Information Technology。New York：McGraw-Hill/Irwin。  new window
3.Mizuno, S.、Akao, Y.(1994)。QFD: The Customer-Driven Approach to Quality Planning and Development。Tokyo：Asian Productivity Organization。  new window
4.赤尾洋二、中國生產力中心(1991)。品質機能展開之實際運用。台北：中國生產力中心。  延伸查詢new window
5.Maslow, Abraham Harold、Frager, Robert、Fadiman, J.、McReynolds, C.、Cox, R.(1987)。Motivation and personality。New York：Harper and Row。  new window
6.Von Winterfeld, D.、Edwards, W. E.(1986)。Decision Analysis and Behavioral Research。Cambridge University Press。  new window
7.姚德雄(1997)。旅館產業的開發與規劃。臺北市：揚智文化。  延伸查詢new window
8.簡聰海(1998)。全面品質管理。臺北：高立圖書有限公司。  延伸查詢new window
9.鍾漢清(2000)。轉危為安：戴明管理14要點的理念與實踐。天下出版社。  延伸查詢new window
10.Deming, W. Edwards(1982)。Quality, Productivity and Competitive Position。Cambridge, Massachusetts：Massachusetts Institute of Technology, Center for Advanced Engineering Study。  new window
11.簡禎富(2005)。決策分析與管理：全面決策品質提升之架構與方法。雙葉書廊。new window  延伸查詢new window
12.Juran, J. M.、Gryan, F. M.、Brigham, R. S.(1974)。Quality control handbook。New York：McGraw-Hill Book CO.。  new window
13.Crosby, Philip B.(1979)。Quality is Free: the Art of Making Quality Certain。New York：New American Library。  new window
14.Kim, W. Chan、Mauborgne, Renée A.(2005)。Blue Ocean Strategy: How to Create Uncontested Market Space and Make the Competition Irrelevant。Harvard Business School Publishing Corporation。  new window
15.宋聖榮、劉佳玫(2003)。臺灣的溫泉。臺北：遠足文化。  延伸查詢new window
16.Hwang, Ching-Lai、Yoon, Kwangsun(1981)。Multiple Attribute Decision Making Methods and Applications A State-of-the-Art Survey。Springer-Verlag。  new window
17.Bossert, James L.(1991)。Quality Function Deployment: A Practitioner's Approach。ASQC Quality Press Inc.。  new window
18.中國生產力中心(1993)。系統化品質機能展開實務案例輯。系統化品質機能展開實務案例輯。臺北市：中國生產力中心。  延伸查詢new window
19.行政院經濟建設委員會(2001)。挑戰2008國家發展重點計畫。挑戰2008國家發展重點計畫。臺北市：行政院經濟建設委員會。  延伸查詢new window
20.Koch, R.(2000)。The 80/20 Principle: The Secret of Achieving More with Less。The 80/20 Principle: The Secret of Achieving More with Less。London, UK：Nicholas Brealey Publishing。  new window
圖書論文
1.Behara, R. S.、Chase, R. B.(1993)。Service Quality Deployment: Quality Service by Design。Perspectives in Operations Management: Essays in Honor of E. S. Buffa。Norwell, MA：Kluwer Academic Publishers。  new window
 
 
 
 
第一頁 上一頁 下一頁 最後一頁 top
:::
無相關著作
 
無相關點閱
 
QR Code
QRCODE

臺灣人文及社會科學引文索引資料庫

目前上線人數：856（臺灣：850，外國：6） ／ 本年度總使用人次：1586744 ／ 訪客人次（自102年09月）：67383842
國家圖書館著作權聲明 Copyright © 2013 All rights reserved.
本館地址: 100201臺北市中山南路20號． 本館地圖及交通資訊．
總機：(02)23619132．最佳瀏覽解析度為1024x768以上