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題名：休閒餐飲業員工的社會網絡對團體效能之影響
書刊名：觀光研究學報
作者：卓秀足 引用關係／陳沁怡 引用關係／楊仁壽 引用關係
作者(外文)：Cho, Hsiu-tsu／Chen, Chin-yi／Yang, Jen-shou
出版日期：2007
卷期：13:1
頁次：頁47-72
主題關鍵詞：社會網絡；集體自效；團體凝聚力；團體績效；Social network；Collective efficacy；Group cohesiveness；Group performance
原始連結：連回原系統網址new window
相關次數：
  • 被引用次數被引用次數:期刊(2) 博士論文(2) 專書(0) 專書論文(0)
  • 排除自我引用排除自我引用:2
  • 共同引用共同引用:30
  • 點閱點閱:35
期刊論文
1.Sy, Thomas、Côté, Stéphane、Saavedra, Richard(2005)。The Contagious Leader: Impact of the Leader's Mood on the Mood of Group Members, Group Affective Tone, and Group Processes。Journal of Applied Psychology，90(2)，295-305。  new window
2.Shaw, Jason D.、Duffy, Michelle K.、Johnson, Jonathan L.、Lockhart, Daniel E.(2005)。Turnover, Social Capital Losses, and Performance。Academy of Management Journal，48(4)，594-606。  new window
3.Gray, B. J.、Matear, S.、Matheson, P. K.(2000)。Improving the Performance of Hospitality Firms。International Journal of Contemporary Hospitality Management，12(3)，149-155。  new window
4.Davidson, M. C. G.、Manning, M. L.(2003)。Organizational Climate of Food and Beverage Employees: Its Impact upon Customer Satisfaction in Hotels。International Journal of Hospitality and Tourism Administration，4(4)，85-100。  new window
5.Dobbins, G. H.、Zaccaro, S. J.(1986)。The effects of group Cohesion and leader behavior on subordinate satisfaction。Group and Organization Management，11(3)，203-219。  new window
6.Tichy, N. M.、Tushman, M. L.、Fombrun, C.(1979)。Social network analysis for orgnanizations。Academy of Management Review，4(4)，507-519。  new window
7.Levine, J. M.、Moreland, R. L.(1990)。Progress in small group research。Annual Review of Psychology，41，585-634。  new window
8.Little, B. L.、Madigan, R. M.(1997)。The relationship between collective efficacy and performance in manufacturing work teams。Small Group Research，28(4)，517-534。  new window
9.Hancer, M.、George, R. T.(2003)。Job satisfaction of restaurant employees: An empirical investigation using the Minnesota Satisfaction Questionnaire。Journal of Hospitality and Tourism Research，27(1)，85-100。  new window
10.陳文聰(19981000)。連鎖餐廳成功關鍵性因素之研究。高雄餐旅學報，1，143-150。  延伸查詢new window
11.Humphrey, R. H.、Ashforth, B. E.(1995)。Emotion in the workplace: A Reappraisal。Human Relations，48(2)，97-125。  new window
12.Cohen, S. G.、Bailey, D. E.(1997)。What Makes Teams Work? Group Effectiveness Research from the Shop Floor to the Executive Suite。Journal of Management，23(3)，239-291。  new window
13.Liao, H.、Chuang, A.(2004)。A multilevel investigation of factors influencing employee serviced performance and customer outcomes。Academy of Management Journal，47(1)，41-58。  new window
14.Leana, C. R.、Van Burren, H. J. III(1999)。Organizational Social Capital and Employment Practices。Academy of Management Review，24(3)，538-555。  new window
15.Freeman, L. C.(1977)。A set of measures of centrality based on betweenness。Sociometry，40(1)，35-41。  new window
16.Bandura, Albert(1986)。The explanatory and predictive scope of self-efficacy theory。Journal of Social and Clinical Psychology，4(3)，359-373。  new window
17.Alper, Steve、Tjosvold, Dean、Law, Kenneth S.(2000)。Conflict Management, Efficacy and Performance in Organizational Teams。Personnel Psychology，53(3)，625-642。  new window
18.黃品全(20050600)。內部行銷及其對餐旅服務人員的影響 : 從組織中自我肯定與顧客導向的觀點。觀光研究學報，11(2)，89-112。new window  延伸查詢new window
19.Barsade, S. G.(2002)。The ripple effect: emotional contagion and its influence on group behavior。Administrative Science Quarterly，47(4)，644-675。  new window
20.George, Jennifer M.(1990)。Personality, affect, and behavior in groups。Journal of Applied Psychology，75(2)，107-116。  new window
21.Stewart, Greg L.、Barrick, Murray R.(2000)。Team Structure and Performance: Assessing the Mediating Role of Intrateam Process and the Moderating Role of Task Type。Academy of Management Journal，43(2)，135-148。  new window
22.黃品全(20031000)。顧客接觸人員與上司、同事關係對賦能及服務工作之影響--社會交換的觀點。管理評論，22(4)，57-80。new window  延伸查詢new window
23.Sparrowe, Raymond T.、Liden, Robert C.、Wayne, Sandy J.、Kraimer, Maria L.(2001)。Social Networks and the Performance of Individuals and Groups。Academy of Management Journal，44(2)，316-325。  new window
24.Churchill, Gilbert A. Jr.(1979)。A paradigm for developing better measures of marketing constructs。Journal of Marketing Research，16(1)，64-73。  new window
25.Granovetter, Mark S.(1973)。The Strength of Weak Ties。American Journal of Sociology，78(6)，1360-1380。  new window
26.Freeman, Linton C.(1978)。Centrality in social networks conceptual clarification。Social Networks，1(3)，215-239。  new window
27.Gibbons, Deborah E.(2004)。Friendship and advice networks in the context of changing professional values。Administrative Science Quarterly，49(2)，238-262。  new window
28.Coleman, James S.(1988)。Social capital in the creation of human capital。American Journal of Sociology，94(suppl.)，S95-S120。  new window
29.Tjosvold, D.(1988)。Cooperative and Competitive Interdependence: Collaboration between Departments to Serve Customers。Group & Organization Studies，13(3)，274-289。  new window
30.謝邦昌、黃韶顏(1998)。中餐廚師工作績效與離職傾向之探討。輔仁學誌：法管理學院之部，28，119-138。  延伸查詢new window
31.Peacock, M.(1995)。A Job Well Done: Hospitality Managers and Success。International Journal of Contemporary Hospitality Management，7(2)，48-51。  new window
32.Totterdell, P.、Wall, T.、Holman, D.、Diamond, H.、Epitropaki, O.(2004)。Affect Networks: A Structural Analysis of the Relationship between Work Ties and Job-related Affect。Journal of Applied Psychology，89(5)，854-867。  new window
33.Lindsley, D. H.、Brass, D. J.(1995)。Efficacy-performing Spirals: A Multilevel Perspective。The Academy of Management Review，20(3)，645-678。  new window
34.Pescosolido, A. T.(2002)。Emergent Leaders as Managers of Group Emotion。The Leadership Quarterly，13(5)，583-599。  new window
35.DiPietro, R. B.、Condly, S. J.(2007)。Employee Turnover in the Hospitality Industry: An Analysis Based on the CANE Model of Motivation。Journal of Human Resources in Hospitality & Tourism，6(1)，1-22。  new window
36.Lockwood, A.、Guerrier, Y.(1989)。Flexible Working in the Hospitality Industry: Current Strategies and Future Potential。International Journal of Contemporary Hospitality Management，1(1)，11-16。  new window
37.Luckock, S.(1991)。Flexible Working Practices for Women Returners。International Journal of Contemporary Hospitality Management，3(3)，4-9。  new window
38.Manning, F. J.、Fullerton, T. D.(1988)。Health and Well-being in Highly Cohesive Units of the U.S. Army。Journal of Applied Social Psychology，18(6)，503-519。  new window
39.Ottenbacher, M.、Gnoth, J.、Jones, P.(2006)。Identifying Determinants of Success in Development of New High-contact Services: Insights from the Hospitality Industry。International Journal of Service Industry Management，17(4)，344-363。  new window
40.Laird, J. D.、Alibozak, T.、Davainis, D.、Deignan, K.、Fontanella, K.、Hong, J.、Levy, B.、Pacheco, C.(1994)。Individual Difference in the Effect of Spontaneous Mimicry on Emotional Contagion。Motivation and Emotion，18(3)，231-247。  new window
41.Florin, P.、Giamartino, G. A.、Kenny, D. A.、Wandersman, A.(1990)。Levels of Analysis and Effects: Clarifying Group Influence and Climate by Separating Individual and Group Effects。Journal of Applied Social Psychology，20(11)，881-900。  new window
42.Coleman, P.、Mikkelson, L.、LaRocque, L.(1991)。Network Coverage: Administrative Collegiality and School District Ethos in High-performing Districts。Canadian Journal of Education，16(2)，151-167。  new window
43.Leavitt, H. J.(1951)。Some Effects of Certain Communication Patterns on Group Performance。Journal of Abnormal and Social Psychology，46(1)，38-50。  new window
44.Salas, E.、Rozell, D.、Mullen, B.、Driskell, J. E.(1999)。The Effect of Team Building on Performance。Small Group Research，30(3)，309-329。  new window
45.Summers, I.、Coffelt, T.、Horton, R. E.(1988)。Work-group Cohesion。Psychological Reports，63(2)，627-636。  new window
圖書
1.Burt, R. S.(1982)。Toward a Structural Theory of Action。New York：Academic Press。  new window
2.羅家德(2003)。企業關係管理。臺北市：聯經。  延伸查詢new window
3.Knoke, David、Kuklinski, James H.(1982)。Network analysis: Basic concepts。Sage Publications Ltd.。  new window
4.Wasserman, Stanley、Faust, Katherine(1994)。Social Network Analysis: Methods and Applications。Cambridge University Press。  new window
5.Hatfield, Elaine、Cacioppo, John T.、Rapson, R. L.(1994)。Emotional contagion。New York, NY：Cambridge University Press。  new window
6.McGrath, J. E.(1964)。Social Psychology: A Brief Introduction。Holt, Rinehart and Winston。  new window
7.Hochschild, Arlie Russell(1983)。The Managed Heart: Commercialization of Human Feeling。University of California Press。  new window
8.Pfeffer, Jeffrey、Salancik, Gerald Richard(1978)。The external control of organizations: A resource dependence perspective。Harper & Row。  new window
9.Nunnally, Jum C.(1967)。Psychometric Theory。McGraw-Hill。  new window
10.Borgatti, Stephen P.、Everett, Martin G.、Freeman, Linton C.(2002)。UCINET for windows: Software for social network analysis。Analytic Technologies。  new window
11.Bandura, A.、Wessels, S.(1997)。Self-efficacy: The exercise of self-control。New York：Freeman。  new window
12.Widmeyer, W. N.(1985)。The Measurement of Cohesion in Sport Teams: The Group Environment Questionnaire。The Measurement of Cohesion in Sport Teams: The Group Environment Questionnaire。London, UK：Sports Dynamics。  new window
圖書論文
1.Bliese, P. D.(2000)。Within-Group Agreement, Non-Independence, and Reliability: Impplication for Data Aggregation and Analysis。Multilevel Theory, Research, and Methods in Organizations: Foundations, Extensions, and Net Directions。San Francisco, California：Jossey-Bass。  new window
 
 
 
 
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