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來源文獻資料
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外文摘要
引文資料
題名:
The Effect of Leader-Member Exchange, Trust, Supervisor Support on Organizational Citizenship Behavior in Nurses
書刊名:
The Journal of Nursing Research
作者:
陳春希
/
王世融
/
張緯杰
/
胡清信
作者(外文):
Vivian Chen, Chun-hsi
/
Wang, Shih-jon
/
Chang, Wei-chieh
/
Hu, Chin-shin
出版日期:
2008
卷期:
16:4
頁次:
頁321-328
主題關鍵詞:
Leader-member exchange
;
Trust
;
Supervisor support
;
Organizational citizenship behavior
;
領導-部屬交換關係
;
信任
;
主管支持
;
組織公民行為
原始連結:
連回原系統網址
相關次數:
被引用次數:期刊(
5
) 博士論文(0) 專書(0) 專書論文(0)
排除自我引用:
5
共同引用:0
點閱:204
研究主要由社會交換理論的觀點探討醫療產業組織中,護理人員之領導-部屬交換關係(leader-member exchange, LMX)是否會提升部屬對直屬上司的信任與知覺支持的程度,進而促使部屬在組織公民行為(organizational citizenship behavior, OCB)上的展現。本研究以3家醫學中心和3家區域教學醫院之護理長與護理人員為主要研究對象,總共回收200對(主管-部屬)有效問卷。研究結果發現護理長和護理人員兩者的交換關係品質,與護理人員對護理長的信任與所知覺的主管支持程度皆呈現正向關係。此外,護理長和護理人員兩者的交換關係品質,會透過護理人員對於護理長的信任與知覺主管支持程度的提升,進而促使其展現組織公民行為。本研究的管理意涵顯示良好的主管與部屬的交換關係品質,不僅會增強護理人員對於組織的承諾,降低其離職意願,並且使之主動展現組織公民行為,進而改善組織的整體效能。
以文找文
This study examined from a social exchange perspective the influence of leader-member exchange (LMX) on the trust of subordinates in their supervisors as well as their perception of support received from their medical organization supervisors and the subsequent effect of such on organizational citizenship behavior (OCB) in subordinates. Two hundred valid supervisor-subordinate (head nurses-nurses) dyads from 3 medical centers and 3 regional hospitals took part in this study, which found that the quality of leader-member exchange affects nurse trust in their supervisors as well as their perception of supervisor support, which consequently promotes OCB on the part of nurses. Findings imply that a higher level of LMX can enhance nurses' commitment, significantly reduce turnover, and promote their OCB, resulting in greater organizational effectiveness.
以文找文
期刊論文
1.
Wech, Barbara A.(2002)。Trust Context: Effect on Organizational Citizenship Behavior, Supervisory Fairness, and Job Satisfaction beyond the Influence of Leader-member Exchange。Business and Society,41(3),353-360。
2.
Murphy, S. K.、Wayne, S. J.、Liden, R. C.、Erdogan, B.(2003)。Understanding social loafing: The role of justice perceptions and exchange relationships。Human Relations,56(1),61-84。
3.
Williams, L. L.(2005)。Impact of Nurses' Job Satisfaction on Organizational Trust。Health Care Management Review,30(3),203-211。
4.
Liden, R. C.、Maslyn, J. M.(1998)。Multidimensionality of Leader-Member Exchange: An Empirical Assessmemt Through Scale Development。Journal of Management,24(1),43-72。
5.
van Dam, K.、Oreg, S.、Schyns, B.(2008)。Daily work contexts and resistance to organisational change: The role of leader-member exchange, development climate, and change process characteristics。Applied Psychology,57(2),313-334。
6.
Tsui, A. S.、Pearce, J. L.、Porter, L. W.、Tripoli, A. M.(1997)。Alternative Approaches to the Employee-organization Relationship: Does Investment in Employees Pay off?。Academy of Management Journal,40(5),1089-1121。
7.
Bentler, P. M.(1990)。Comparative Fit Indexes in Structural Models。Psychological Bulletin,107(2),238-246。
8.
Brower, H. H.、Schoorman, F. D.、Tan, H. H.(2000)。A model of relational leadership: The integration of trust and leader-member exchange。The Leadership Quarterly,11(2),227-250。
9.
Jones, Gareth R.、George, Jennifer M.(1998)。The Experience and Evolution of Trust: Implications for Cooperation and Teamwork。The Academy of Management Review,23(3),531-546。
10.
Chen, Ziguang、Lam, Wing、Zhong, Jian An(2007)。Leader-member Exchange and Member Performance: A New Look at Individual-level Negative Feedback-seeking Behavior and Team-level Empowerment Climate。Journal of Applied Psychology,92(1),202-212。
11.
Moorman, Robert H.(1991)。Relationship between organizational justice and organizational citizenship behaviors: Do fairness perceptions influence employee citizenship?。Journal of Applied Psychology,76(6),845-855。
12.
Roberts, Mary Lou、Wortzel, Lawrence H.(1979)。New Life-Style Determinants of Women's Food Shopping Behavior。Journal of Marketing,43(3),28-39。
13.
Podsakoff, Philip M.、MacKenzie, Scott B.、Moorman, Robert H.、Fetter, Richard(1990)。Transformational leader behaviors and their effects on followers' trust in leader, satisfaction, and organizational citizenship behaviors。The Leadership Quarterly,1(2),107-142。
14.
Dienesch, Richard M.、Liden, Robert C.(1986)。Leader-Member Exchange Model of Leadership: A Critique and Further Development。Academy of Management Review,11(3),618-634。
15.
Farh, Jiing-Lih、Earley, P. Christopher、Lin, Shu-Chi(1997)。Impetus for Action: A Cultural Analysis of Justice and Organizational Citizenship Behavior in Chinese Society。Administrative Science Quarterly,42(3),421-444。
16.
Lo, May Chiun、Ramayah, T.、Kueh, Jerome Swee-Hui(2006)。An investigation of leader member exchange effects on organizational citizenship behavior in Malaysia。Journal of Business and Management,12(1),5-23。
17.
Martin, Robin、Thomas, G.、Charles, K.、Epitropaki, O.、McNamara, R.(2005)。The role of leader-member exchanges in mediating the relationship between locus of control and work reactions。Journal of Occupational and Organizational Psychology,78(1),141-147。
18.
Spence Laschinger, Heather K.、Finegan, Joan、Shamian, Judith(2001)。The Impact of Workplace Empowerment, Organizational Trust on Staff Nurses' Work Satisfaction and Organizational Commitment。Health Care Management Review,26(3),7-23。
19.
Tangirala, Subrahmaniam、Green, Stephen G.、Ramanujam, Rangaraj(2007)。In the Shadow of the Boss's Boss: Effects of Supervisors' Upward Exchange Relationships on Employees。Journal of Applied Psychology,92(2),309-320。
20.
Wat, Dennis、Shaffer, Margaret A.(2005)。Equity and relationship quality influences on organizational citizenship behaviors: The mediating role of trust in the supervisor and empowerment。Personnel Review,34(4),406-422。
21.
Ackfeldt, Anna-Lena、Coote, Leonard V.、Ackfeldt, A. L.、Leonard, V. C.(2005)。A Study of Organizational Citizenship Behaviors in a Retail Setting。Journal of Business Research,58(2),151-159。
22.
Ehigie, B. O.、Otukoya, O. W.(2005)。Antecedents of Organizational Citizenship Behaviour in a Governmentowned Enterprise in Nigeria。European Journal of Work and Organizational Psychology,14(4),389-399。
23.
Schlechter, A. F.、Engelbrecht, A. S.(2006)。The Relationship between Transformational Leadership, Meaning and Organisational Citizenship Behaviour。Management Dynamic,15(4),2-16。
24.
Sanders, K.、Schyns, B.(2006)。Trust, Conflict and Cooperative Behaviour。Personnel Review,35(5),508-518。
25.
Kottke, J. L.、Sahrainski, C.(1988)。Measurement Perceived Supervisor Support and Organizational Support。Educational and Psychological Measurement,48(4),1075-1079。
26.
Lapierre, L. M.、Hackett, R. D.(2007)。Trait Conscientiousness, Leader-member Exchange, Job Satisfaction and Organizational Citizenship Behaviour: A Test of an Integrative Model。Journal of Occupational and Organizational Psychology,80(3),539-554。
27.
Dunegan, K. J.(2003)。Leader-image Compatibility: An Image Theory View of Leadership。Journal of Business and Management,9(1),61-77。
圖書
1.
Schumacker, R. E.、Lomax, R. G.(1996)。A beginner's guide to structural equation modeling。Mahwah, New Jersey:Lawrence Erlbaum Associates, Publishers。
2.
Blau, P. M.(1964)。Exchange and Power in Social Life。New York:John Wiley and Sons。
3.
Kerlinger, F. N.、Lee, H. B.(2000)。Foundations of Behavioral Research。Harcourt College Publishers。
4.
Jöreskog, K. G.、Sörbom, D.(1989)。LISREL 7: A Guide to the Program and Application。Chicago, IL:Scientific Software International, Inc.:SPSS Inc。
圖書論文
1.
Brislin, Richard W.(1986)。The Wording and Translation of Research Instruments。Field Methods in Cross-Cultural Research。Sage Publications。
2.
Browne, Michael W.、Cudeck, Robert(1993)。Alternative ways of assessing model fit。Testing Structural Equation Models。Sage。
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