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題名：員工知識分享重要嗎? 組織支持干擾組織信任、組織公民行為與知識分享關係之研究
書刊名：人力資源管理學報
作者：許順旺 引用關係／張姮燕 引用關係／許中駿／韋孝昀
作者(外文)：Hsu, Shun-wang／Chang, Heidi H.／Hsu, Chung-chun／Wei, Hsiao-yun
出版日期：2016
卷期：16:3
頁次：頁29-59
主題關鍵詞：組織信任；組織公民行為；知識分享；組織支持；社會交換理論；Organizational trust；Organizational citizenship behavior；Knowledge sharing；Organization support；Social exchange theory
原始連結：連回原系統網址new window
相關次數：
  • 被引用次數被引用次數:期刊(5) 博士論文(1) 專書(0) 專書論文(0)
  • 排除自我引用排除自我引用:2
  • 共同引用共同引用:379
  • 點閱點閱:22
本研究以社會交換理論探討員工對組織信任、組織公民行為、知識分享與組織支持之關聯性。並以台灣地區五星級旅館員工為研究對象，以便利抽樣方式進行問卷調查，受測對象為五星級旅館工作滿六個月以上之正式員工，並請其直線主管以 1比 5配對方式填答員工之組織公民行為。問卷發放主管及員工各 550份，回收有效配對問卷 422份。研究結果顯示員工對組織信任程度越高，組織公民行為表現會越好；員工之組織公民行為表現越好，則員工的知識分享會越多；研究也發現員工對組織的信任能透過增加員工的組織公民行為，進而增加員工的知識分享；員工知覺到組織支持較佳時，組織信任與組織公民行為及組織公民行為與知識分享之間的關係將越強。
Based on the social exchange theory, this study aimed to explore the relationship among organization trust, organizational citizenship behavior, knowledge sharing and organizational support. Research samples were full-time employees and managers who have worked more than six months in five-star hotels in Taiwan. Questionnaire surveys with convenience sampling were applied for data collection. Sample matching method was applied so that direct managers were invited to evaluate organizational citizenship behavior of their subordinate employees. Five-hundred-fifty questionnaires were sent to the manager-level and employees, while a total of 422 valid matching questionnaires were received. Research results indicated that: (1) when employees’ had more organization trust, employees had better organizational citizenship behavior ; (2) when employees had better organizational citizenship behavior, they had more knowledge sharing; (3) organizational citizenship behavior had a full mediation effect on the relationships between organization trust and knowledge sharing; (4) employees’ perception on organizational support moderated the effect between organization trust and organizational citizenship behavior, as well as the relationships between organization citizenship behavior and knowledge sharing.
期刊論文
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圖書
1.吳明隆、涂金堂(2010)。SPSS與統計應用分析。臺北市：五南書局。  延伸查詢new window
2.邱皓政(2010)。量化研究與統計分析--SPSS中文視窗版資料分析範例解析。台北：五南。  延伸查詢new window
3.Duane, P. S.、Sydney, E. S.(2005)。Psychology and work today: An innovation to industrial and organizational psychology。Upper Saddle River, NJ：Pearson Education。  new window
4.Homans, George Caspar(1961)。Social behavior: Its elementary forms。Harcourt, Brace & World, Inc.。  new window
5.Blau, Peter Michael(1964)。Exchange and Power in Social Life。John Wiley & Sons, Inc.。  new window
6.榮泰生(2008)。AMOS與研究方法。五南。  延伸查詢new window
7.Jöreskog, Karl G.、Sörbom, Dag(1996)。LISREL 8: User's Reference Guide。Scientific Software International, Inc.。  new window
8.Davenport, Thomas H.、Prusak, Laurence(1998)。Working Knowledge: How Organizations Manage What They Know。Harvard Business School Press。  new window
9.Aiken, Leona S.、West, Stephen G.、Reno, Raymond R.(1991)。Multiple regression: Testing and interpreting interactions。Sage。  new window
其他
1.交通部觀光局(2015)。行政資訊系統線上資料，http://admin.taiwan.net.tw/public/public.aspx?no=315， 2015/06/25。  延伸查詢new window
圖書論文
1.Holmes, John G.(1981)。The exchange process in close relationships, microbehavior and macromotives。The Justice Motive in Social Behavior。Plenum Press。  new window
2.Shore, L. M.、Shore, T. H.(1995)。Perceived organizational support and organizational justice。Organizational politics, justice, and support: Managing social climate at work。Westport, Connecticut：Quorum Press。  new window
 
 
 
 
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