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題名:一對一行銷對顧客忠誠的影響--網站服務品質與消費者生活型態的干擾效果
書刊名:中小企業發展季刊
作者:林隆儀林聖薇 引用關係
作者(外文):Lin, Long-yiLin, Sheng-wei
出版日期:2012
卷期:23
頁次:頁109-136
主題關鍵詞:電子商務一對一行銷顧客忠誠網站服務品質消費者生活型態E-commerceOne-to-one marketingCustomer loyaltyWeb site service qualityConsumer lifestyle
原始連結:連回原系統網址new window
相關次數:
  • 被引用次數被引用次數:期刊(1) 博士論文(0) 專書(0) 專書論文(0)
  • 排除自我引用排除自我引用:1
  • 共同引用共同引用:24
  • 點閱點閱:42
期刊論文
1.Yang, Z.、Jun, M.(2002)。Consumer Perception of E-service Quality: From Internet Purchaser and Non-purchaser Perspectives。Journal of Business Strategies,19(1),19-41。  new window
2.Andrew, J. D.、Clayton, F. W.、Charles, P. D.(2002)。The relationship between counselor satisfactionand extrinsic job factors in state rehabilitation agencies。Rehabilition Counseling Bulletin,45(4),223-232。  new window
3.Choi, D. H.、Kim, C. M.、Kim, S. I.、Kim, S. H.(2006)。Customer Loyalty and Disloyalty in Internet Retail Stores: Its Antecedents and Its Effect on Customer Price Sensitivity。International Journal of Management,23(4),925-942。  new window
4.Jones, H.、Farquhar, J. D.(2003)。Contact Management and Customer Loyalty。Journal of Financial Services Marketing,8(1),71-78。  new window
5.Mich, L.、Franch, M.、Gaio, L.(2003)。Evaluating and designing web site quality。IEEE Midti Media,10(1),34-43。  new window
6.Lazer, W.(1963)。Life Style Concepts and Marketing。Toward Scientific Marketing,15(4),130-139。  new window
7.林隆儀、簡任群(20041200)。服務品質、關係品質、關係價值與顧客忠誠度的關係之整合分析--以行動電信產業之消費者為例。真理財經學報,11,73-112。new window  延伸查詢new window
8.Oliver, R. L.(1999)。Whence consumer loyalty?。Journal of Marketing,63,33-44。  new window
9.Kamakura, W. A.、Wedel, M.(1995)。Life-Style Segmentation with Tailored Interviewing。Journal of Marketing Research,32(3),308-317。  new window
10.Plummer, Joseph T.(1974)。The Concept and Application of Life Style Segmentation。Journal of Marketing,38(1),33-37。  new window
11.Kim, M. K.、Park, M. C.、Jeong, D. H.(2004)。The effects of customer satisfaction and switching barrier on customer loyalty in Korean mobile telecommunication services。Telecommunications Policy,28(2),145-159。  new window
12.Peppers, Don、Rogers, Martha、Dorf, Bob(1999)。Is Your Company Ready for One-To-One Marketing?。Harvard Business Review,77(1),151-160。  new window
13.Szymanski, David M.、Hise, Richard T.(2000)。E-satisfaction: An initial examination。Journal of Retailing,76(3),309-322。  new window
14.Fornell, Claes、Johnson, Michael D.、Anderson, Eugene W.、Cha, Jaesung、Bryant, Barbara Everitt(1996)。The American Customer Satisfaction Index: Nature, Purpose, and Findings。Journal of Marketing,60(4),7-18。  new window
15.Prus, Amanda、Brandt, D. Randall(1995)。Understanding Your Customers: What You Can Learn from a Loyalty Index。Marketing Tools,2(5),10-14。  new window
16.Oliver, Richard L.、Rust, Roland T.、Varki, Sajeev(1997)。Customer Delight: Foundations, Findings, and Managerial Insight。Journal of Retailing,73(3),311-336。  new window
17.Zeithaml, Valarie A.、Berry, Leonard L.、Parasuraman, Ananthanarayanan Parsu(1996)。The behavioral consequences of service quality。Journal of Marketing,60(2),31-46。  new window
18.Lee, Jonathan、Lee, Janghyuk、Feick, Lawrence(2001)。The Impact of Switching Costs on the Customer Satisfaction-Loyalty Link: Mobile Phone Service in France。Journal of Service Marketing,15(1),35-48。  new window
19.Lim, Kui Suen、Razzaque, Mohammed Abdur(1997)。Brand Loyalty and Situational Effects: An Interactionist Perspective。Journal of International Consumer Marketing,9(4),95-115。  new window
20.Srinivasan, Srini S.、Anderson, Rolph、Ponnavolu, Kishore(2002)。Customer loyalty in e-Commerce: An exploration of its antecedents and consequences。Journal of Retailing,78(1),41-50。  new window
21.Zeithaml, Valarie A.、Parasuraman, Ananthanarayanan、Malhotra, Arvind(2002)。Service quality delivery through Web sites: A critical review of extant knowledge。Journal of the Academy of Marketing Science,30(4),362-375。  new window
22.Parasuraman, Ananthanarayanan Parsu、Zeithaml, Valarie A.、Berry, Leonard L.(1988)。SERVQUAL: A Multiple-Item Scale for Measuring Consumer Perceptions of Service quality。Journal of Retailing,64(1),12-40。  new window
23.Jones, Thomas O.、Sasser, W. Earl Jr.(1995)。Why Satisfied Customers Defect?。Harvard Business Review,73(6),88-99。  new window
24.Chaudhuri, Arjun、Holbrook, Morris B.(2001)。The chain of effects From brand trust and brand affect to brand performance: The role of brand loyalty。Journal of Marketing,65(2),81-93。  new window
25.陳光榮、杜陳文隆(2003)。透過內部行銷提升資訊服務品質之研究--以國立圖書館為例。中央圖書館臺灣分館館刊,9(1),1-16。  延伸查詢new window
26.張善智(2006)。百貨業關係行銷結合方式與顧客行為意向關聯性之研究。黃埔學報,50,107-123。new window  延伸查詢new window
27.劉毓民(2000)。善用網路資訊科技提供消費者一對一的客製化服務。電子化企業,11,4-5。  延伸查詢new window
28.Anderson, A. R.(1967)。Leisure, Mobility and Life Style Patterns。American Marketing Association Conference Proceedings,winter,56-62。  new window
29.Bryron, E.(2005)。Email Ads Grow Up。The Wall Street Journal。  new window
30.Eshghi, A.、Lesch, W.(1994)。Demographic and Life Style Determinants of Household Consumption Patterns。Journal of Marketing Theory and Practice,2(1),80-101。  new window
31.Ha, Hong-Youl、Muthaly, Siva K.、Akamavi, Raphael K.(2008)。Alternative Explanations of Online Repurchasing Behavioral Intentions: A Comparison Study of Korean and UK Young Customers。European Journal of Marketing,44(6),874-904。  new window
32.Neeraj, A.、Dreze, X.、Ghose, A.、Hess, J. D.、Iyengar, R.、Jing, B.、Joshi, Y.、Kumar, V.、Lurie, N.、Neslin, S.、Sajeesh, S.、Su, M.、Syam, N.、Thomas, J.、Zhang, Z. J.(2008)。Putting One-to-one Marketing to WorkWork: Personalization, Customization, and Choice。Market Lett,19,305-3221。  new window
33.Raju, P. S.(1995)。Consumer Behavior in Global Markets: The A-B-C-D Paradigm and Its Application to Eastern Europe and the Third World。Journal of Consumer Marketing,12(5),37-57。  new window
34.Shaffer, G.、Zhang, Z. J.(2002)。Pay to Switch or Pay to Stay: Preference Based Price Discrimination in Markets with Switching Costs。Journal of Economics & Management Strategy,9,374-424。  new window
會議論文
1.Lin, C. S.、Wu, S.(2002)。Exploring the impact of online service quality on portal site usage。35th Hawaii International Conference on System Science。Hawaii。2654-2661。  new window
2.賴士葆、吳豐祥、顏永森(2000)。網路商店服務品質衡量構面之研究。2000國際電子商務理論與實務研討會,國立台北大學 (會議日期: 2000年10月4-8日)。  延伸查詢new window
3.林隆儀、王繼福、黃麗美(2010)。服務品質、推廣策略、知覺價值與顧客信任對顧客滿意的影響--以台北縣政府稅捐稽徵處納稅義務人為例。new window  延伸查詢new window
研究報告
1.Deighton, J.(2004)。The Presentation of Self in the Information Age。  new window
學位論文
1.顏永森(2000)。銷售網站服務品質對消費者態度影響之研究(博士論文)。國立政治大學。new window  延伸查詢new window
2.張玉坤(2001)。購物網站運用一對一行銷影響購買意願之研究-以安瑟數位網站為例(碩士論文)。國立臺灣科技大學。  延伸查詢new window
3.林龍興(2003)。關係行銷結合策略與生活型態對顧客忠誠度影響之研究--以網路購物與線上拍賣為例。東吳大學。  延伸查詢new window
圖書
1.Etzel, M. J.、Walker, B. J.、Stanton, W. J.(2001)。Marketing Management。McGraw-Hill。  new window
2.Hawkin, D. I.、Best, R. J.、Coney, K. A.(1986)。Consumer behavior implications of marketing strategy。Plano, TX。  new window
3.邱皓政(2002)。量化研究統計分析:SPSS中文視窗版資料分析範例解析。臺北:五南。  延伸查詢new window
4.Bateson, John E. G.、Hoffman, K. Douglas(2002)。Essentials of Services Marketing: Concepts, Strategies and Cases。Harcourt, Inc.。  new window
5.周文賢(2000)。多變量統計分析:SAS/STAT使用方法。臺北:智勝文化事業有限公司。  延伸查詢new window
6.別蓮蒂、E-ICP研究中心(2000)。生活型態白皮書:2000年台灣消費習慣調查報告。台北:商周出版社。  延伸查詢new window
7.Hoyer, W. D.、Maclnnis, D. J.(2007)。Consumer Behavior。Boston:Houghton Mifflin Co。  new window
8.黃俊英(1994)。企業研究方法。臺北:東華書局。  延伸查詢new window
9.Griffin, J.(1995)。Customer loyalty: How to earn It and how to keep It。New York, NY:Lexington Books。  new window
10.Zeithaml, Valarie A.、Bitner, Mari Jo(1996)。Services Marketing。New York, NY:McGraw-Hill。  new window
11.Roscoe, J. T.(1975)。Fundamental Research Statistics for the Behavioral Sciences。Holt, Rinehart and Winston。  new window
12.Kotler, Philip(2000)。Marketing Management: Analysis, Planning, Implementation and control。Englewood Cliffss, New Jersey:Prentice Hall。  new window
13.Engel, J. F.、Blackwell, R. D.、Miniard, P. W.(1995)。Consumer behavior。The Dryden。  new window
14.林建煌(2010)。消費者行為。台北市。  延伸查詢new window
15.Hughes, A. M.(2000)。Strategic Database Marketing: the Masterplan for Starting and Managing a Profitable。Taipei。  new window
16.Peppers, D.、Rogers, M.(1993)。The One to One Future。  new window
17.Seybold, P. B.(2000)。Customer Com: How to Create a Profitable Business Strategy for the Internet and Beyond。Boston。  new window
其他
1.Bair, E. R.,Wilson, D. D.(1998)。Where Opportunity Awaits,http://www.ac.com/overview/Outlook/6.98。  new window
 
 
 
 
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