期刊論文1. | Rense, L.、James, H.(2000)。Modeling Maher's Attribution Theory of Delusions As a Cusp Catastrophe。Nonlinear Dynamics, Psychology, and Life Science,4(3),235-254。 |
2. | Petroshius, Susan M.、Crocker, Kenneth E.(1989)。An Empirical Analysis of Spokesperson Characteristics on Advertisement and Product Evaluations。Journal of the Academy of Marketing Science,17(3),217-225。 |
3. | Brady, M. K.、Knight, G. A.、Cronin, J. J. Jr.、Tomas, G.、Hult, M.、Keillor, B. D.(2005)。Removing the Contextual Lens: A Multinational, Multi-setting Comparison of Service Evaluation Models。Journal of Retailing,81(3),215-230。 |
4. | Lange, R.、McDade, S.、Oliva, T. A.(2001)。Technological Choice and Network Externalities: A Catastrophe Model Analysis of Firm Software Adoption for Competing Operating Systems。Structural Change and Economic Dynamics,12(1),29-57。 |
5. | Ganesh, Jaishankar、Arnold, Mark J.、Reynolds, Kristy E.(2000)。Under Standing the Customer Base of Service Providers: An Examination of the Differences Between Switchers and Stayers。Journal of Marketing,64(3),65-87。 |
6. | Neal, W. D.(1999)。Satisfaction is Nice, But Value Drive Loyalty。Marketing Research,11(1),20-23。 |
7. | Priester, J. R.、Petty, R. E.(2003)。The influence of spokesperson trustworthiness on message elaboration, attitude strength, and advertising effectiveness。Journal of Consumer Psychology,13(4),408-421。 |
8. | Bell, Simon J.、Auh, Seigyoung、Smalley, Karen(2005)。Customer Relationship Dynamics: Service Quality and Customer Loyalty in the Context of Varying Levels of Customer Expertise and Switching Costs。Journal of the Academy of Marketing Science,33(2),169-183。 |
9. | Burnham, T. A.、Frels, J. K.、Mahajan, V.(2003)。Consumer switching costs: a typology, antecedents, and consequence。Journal of the Academy of Marketing Science,31(2),109-126。 |
10. | Fararo, Thomas J.(1978)。An Introduction to Catastrophe。Behavior Science,28(3),291-317。 |
11. | Chidley, J.、Lewis, P.、Walker, P.(1978)。The Cusp Catastrophe as a Market Planning Aid。Behavioral Science,23(4),351-354。 |
12. | Kim, M. K.、Park, M. C.、Jeong, D. H.(2004)。The effects of customer satisfaction and switching barrier on customer loyalty in Korean mobile telecommunication services。Telecommunications Policy,28(2),145-159。 |
13. | Bansal, Harvir S.、Irving, P. Gregory、Taylor, Shirley F.(2004)。A three-component model of customer commitment to service providers。Journal of the Academy of Marketing Science,32(3),234-250。 |
14. | Jones, M. A.、Mothersbaugh, D. L.、Beatty, S. E.(2000)。Switching barriers and repurchase intentions in services。Journal of Retailing,76(2),259-274。 |
15. | Oliva, Terence A.、Oliver, Richard L.、MacMillan, Ian C.(1992)。A catastrophe model for developing service satisfaction strategies。Journal of Marketing,56(3),83-95。 |
16. | Newman, Joseph W.、Werbel, Richard A.(1973)。Multivariate Analysis of Brand Loyalty for Major Household Appliances。Journal of Marketing Research,10(4),404-409。 |
17. | Ostrom, Amy、Iacobucci, Dawn(1995)。Consumer Trade-Offs and the Evaluation of Services。Journal of Marketing,59(1),17-28。 |
18. | Dick, Alan S.、Basu, Kunal K.(1994)。Customer Loyalty: Toward an Integrated Conceptual Framework。Journal of the Academy of Marketing Science,22(2),99-113。 |
19. | 馮正民、黃昱凱(20051200)。劇變理論與應用。物理,27(6),803-807。 延伸查詢 |
20. | Fornell, Claes(1992)。A national customer satisfaction barometer: The Swedish experience。Journal of Marketing,56(1),6-21。 |
21. | Olsen, Svein Ottar(2002)。Comparative Evaluation and the Relationship between Quality, Satisfaction, and Repurchase Loyalty。Journal of the Academy of Marketing Science,30(3),240-249。 |
22. | Day, Ralph L.(1977)。Extending the concept of consumer satisfaction。Advances in Consumer Research,4(1),149-154。 |
23. | Oliver, Richard L.(1980)。A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions。Journal of Marketing Research,17(4),460-469。 |
24. | Anderson, Eugene W.、Sullivan, Mary W.(1993)。The Antecedents and Consequences of Customer Satisfaction for Firms。Marketing Science,12(2),125-143。 |
25. | Boulding, William、Kalra, Ajay、Staelin, Richard、Zeithaml, Valarie A.(1993)。A Dynamic Process Model of Service Quality: From Expectation to Behavioral Intentions。Journal of Marketing Research,30(1),7-27。 |
26. | 馮正民、黃昱凱(2006)。移轉障礙與服務品質對店配取貨點選擇行為之影響。運輸計劃季刊,35(4),507-542。 延伸查詢 |
27. | Anderson, E. W.、Fornell, C.、Rust, R. T.、Oliver, R. L.(1994)。Service Quality: New Directions in Theory and Practice。A Customer Satisfaction Research Prospectus,11(7),241-268。 |
28. | Byrne, D. G.、Mazanov, J.、Gregson, R. A. M,(2001)。A Cusp Catastrophe Analysis of Changes Adolescent Smoking Behaviour in Response Smoking Prevention Programs。Nonlinear Dynamics, Psychology, and Life Sciences,5(2),115-137。 |
29. | Casetti, E.(1997)。Catastrophe Models and the Expansion Method: A Review of Issues and Application to the Economic Modeling of Economic Growth。Discrete Dynamics in Nature and Society,1(3),185-202。 |
30. | Cobb, L.(1981)。Parameter Estimation for the Cusp Catastrophe Model。Behavioral Science,26(2),65-78。 |
31. | Feng, C. M.、Huang, Y. K.(2007)。An Analysis on Choice Behavior on the Pick-up Point for the E-commerce Retailing Delivery Using a Cusp Catastrophe Model。Journal of the Eastern Asia Society for Transportation Studies,7,918-932。 |
32. | Flay, B. R.(1978)。Catastrophe Theory in Social Psychology: Some Applications to Attitudes and Social Behavior。Behavior Science,23(4),335-349。 |
33. | Guastello, S. J.(1981)。Catastrophe Modeling of Equity in Organizations。Behavioral Science,26(1),63-74。 |
34. | Guz, S. A.、Mannella, R.、Sviridov, M. V.(2003)。Catastrophes in Brownian Motion。Physics Letters A,317(3),233-241。 |
35. | Helyette, G.、Marc, Y.(1997)。Stochastic Time Changes in Catastrophe Option Pricing。Mathematics and Economics,21(3),185-193。 |
36. | Huang, Y. K.、Feng, C. M.(2009)。Why Customers Stay: An Analysis of Service Quality and Switching Cost on Choice Behavior by Catastrophe Model。International Journal of Services Operations and Informatics,4(2),107-122。 |
37. | Kenneth, K. B.、Tomas, M. H.(2006)。Customer Behavioral Intentions for Online Purchases: An Examination of Fulfillment Method and Customer Experience Level。Journal of Operations Management,24(2),124-147。 |
38. | Ralph, G. K.、Terence, A. O.(1994)。Multivariate Catastrophe Model Estimation: Method and Application。Journal of the Academy of Marketing Science,37(1),206-221。 |
39. | Smith, W. C.(1984)。Using Catastrophe Theory to Gain Insight into Customer Purchase Decision。Management Review,73(4),48-53。 |
40. | Stewart, I. N.、Peregoy, P. L.(1982)。Catastrophe Theory Modeling in Psychology。Psychological Bulletin,94(2),336-362。 |
41. | Theodore, P. S.、Thomas, J. G.、Shawnee, K. V.(1996)。Effect of Service Supplier Performance on Satisfaction and Loyalty of Store Managers in the Fast Food Industry。Journal of Operations Management,17(4),429-447。 |
42. | Vikram, S.、Ruth, C. K.(1998)。An Application of the Cusp Catastrophe Model to User Information Satisfaction。Information and Management,34(1),41-53。 |
43. | Wales, D. J.(2001)。A Microscopic Basis for the Global Appearance of Energy Landscapes。Science,293(5537),2067-2070。 |