期刊論文1. | King, S. F.、Liou, J.-S.(2004)。A framework for Internet channel evaluation。International Journal of Information Management,24(6),473-488。 |
2. | Giffin, K.(1967)。The contribution of studies of source credibility to a theory of interpersonal trust in the communication process。Psychology Bulletin,68(2),104-120。 |
3. | Wang, J. C.、Chiang, M. J.(2009)。Social Interaction and Continuance Intention in Online Auctions: A Social Capital Perspective。Decision Support Systems,47(4),466-476。 |
4. | Ashley, C.、Noble, S. M.、Donthu, N.、Lemon, K. N.(2011)。Why customers won't relate: Obstacles to relationship marketing engagement。Journal of Business Research,64(7),749-756。 |
5. | Fussell, H.、Harrison-Rexrode, J.、Kennan, W. R.、Hazleton, V.(2006)。The relationship between social capital, transaction costs, and organizational outcomes: A case study。Corporate Communications,11(2),148-161。 |
6. | Jones, S. A.、Aiken, K. D.、Boush, D. M.(2009)。Integrating experience, advertising, and electronic word of mouth。Journal of Internet Commerce,8(3/4),246-267。 |
7. | Kannan, P. K.、Chang, A.-M.、Whinston, A. B.(2000)。Electronic communities in e-business: Their role and issues。Information Systems Frontiers,1(4),415-426。 |
8. | Lee, M.、Youn, S.(2009)。Electronic word of mouth (eWOM)。International Journal of Advertising,28(3),473-499。 |
9. | Schubert, P.、Ginsburg, M.(2000)。Virtual communities of transaction: The role of personalization in electronic commerce。Electronic Markets,10(1),45-55。 |
10. | Udo, G. J.、Bagchi, K. K.、Kirs, P. J.(2010)。An assessment of customers, eservice quality perception, satisfaction and intention。International Journal of Information Management,30(6),481-492。 |
11. | Udo, G. J.、Marquis, G. P.(2001)。Factors affecting e-commerce website effectiveness。Journal of Computer Information Systems,42(2),10。 |
12. | Sen, S.、Lerman, D.(2007)。Why are you telling me this? An examination into negative consumer reviews on the Web。Journal of Interactive Marketing,21(4),76-94。 |
13. | Yang, Z.、Jun, M.(2008)。Consumer perception of e-service quality: From internet purchaser and non-purchaser perspectives。Journal of Business Strategies,25(2),59-84。 |
14. | Kim, D. J.、Song, Y. I.、Braynov, S. B.、Rao, H. R.(2005)。A multidimensional trust formation model in B-to-C e-commerce: A conceptual framework and content analyses of academia/practitioner perspectives。Decision Support Systems,40(2),143-165。 |
15. | Bames, S. J.、Vidgen, R. T.(2006)。Data triangulation and web quality metrics: A case study in e-government。Information and Management,43(6),767-777。 |
16. | Zeithaml, V. A.(2002)。Service excellence in electronic channels。Managing Service Quality,12(3),135-138。 |
17. | Chiu, C. M.、Hsu, M. H.、Sun, S. Y.、Lin, T. C.、Sun, P. C.(2005)。Usability, quality, value and e-Leaming continuance decisions。Computers and Education,45(4),399-416。 |
18. | Lu, Y.、Zhao, L.、Wang, B.(2010)。From virtual community members to C2C ecommerce buyers: Trust in virtual communities and its effect on consumers' purchase intention。Electronic Commerce Research and Applications,9(4),346-360。 |
19. | Goyette, Isabelle、Ricard, Line、Bergeron, Jasmin、Marticotte, Fran(2010)。E-WOM scale: Word-of-mouth measurement scale for e-services context。Canadian Journal of Administrative Sciences,27(1),5-23。 |
20. | Prendergast, Gerard、Ko, David、Yuen, S. Y. V.(2010)。Online Word of Mouth and Consumer Purchase Intentions。International Journal of Advertising,29(5),687-708。 |
21. | Armstrong, Arthur G.、Hagel, John III(1997)。Net Gain: Expanding Markets through Virtual Communities。The McKinsey Quarterly,1,140-153。 |
22. | Putnam, R. D.(1993)。The prosperous community: Social capitaland public life。The American Prospect,13,1-11。 |
23. | Parasuraman, A.、Zeithaml, V. A.、Berry, L. L.(1994)。Reassessment of Expectations as a Comparison Standard in Measuring Sevice Quality: Implications for Further Research。Journal of Marketing,58(1),111-124。 |
24. | Doh, S. J.、Hwuang, J. S.(2009)。How consumers evaluate eWOM (Electronic Word-of-Mouth) messages。Cyberpsychology, Behavior, and Social Networking,12(2),193-197。 |
25. | Santos, Jessica(2003)。E-service quality: A model of virtual service quality dimensions。Managing Service Quality: An International Journal,13(3),233-246。 |
26. | Srinivasan, Narasimhan、Ratchford, Brian T.(1991)。An empirical test of a model of external search for automobiles。Journal of Consumer Research,18(2),233-242。 |
27. | Kettinger, W. J.、Lee, C. C.(1997)。Pragmatic Perspectives on the Measurement of Information Systems Service Quality。MIS Quarterly,21(2),223-240。 |
28. | Rothaermel, Frank T.、Sugiyama, Stephen(2001)。Virtual Internet Communities and Commercial Success: Individual and Community-Level Theory Grounded in the Atypical Case of Timezone.com。Journal of Management,27(3),297-312。 |
29. | Negash, S.、Ryan, T.、Igbaria, M.(2003)。Quality and effectiveness in web-based customer support systems。Information and Management,40(8),757-768。 |
30. | Hallowell, R.(1996)。The Relationships of Customer Satisfaction, Customer Loyalty, and Profitability: an Empirical Study。International Journal of Service Industry Management,7(4),27-42。 |
31. | Wu, Jyh-Jeng、Chen, Ying-Hueih、Chung, Yu-Shuo(2010)。Trust factors influencing virtual community members: A study of transaction communities。Journal of Business Research,63(9/10),1025-1032。 |
32. | Brodie, Roderick J.、Ilic, Ana、Juric, Biljana、Hollebeek, Linda D.(2013)。Consumer engagement in a virtual brand community: An exploratory analysis。Journal of Business Research,66(1),105-114。 |
33. | Holloway, B. B.、Wang, S.、Parish, J. T.(2005)。The role of cumulative online purchasing experience in service recovery management。Journal of Interactive Marketing,19(3),54-66。 |
34. | Bettman, James R.(1973)。Perceived Risk and Its Components: A Model and Empirical Test。Journal of Marketing Research,10(2),184-190。 |
35. | Gefen, D.、Straub, D. W.(2003)。Managing user trust in B2C e-services。e-Service Journal,2(2),7-24。 |
36. | Bailey, James E.、Pearson, Sammy W.(1983)。Development of a Tool for Measuring and Analyzing Computer User Satisfaction。Management Science,29(5),530-545。 |
37. | McKinney, Vicki、Yoon, Kanghyun、Zahedi, Fatemeh Mariam(2002)。The Measurement of Web-Customer Satisfaction: An Expectation and Disconfirmation Approach。Information Systems Research,13(3),296-315。 |
38. | Chen, Yubo、Xie, Jinhong(2008)。Online Consumer Review: Word-of-Mouth as a New Element of Marketing Communication Mix。Management Science,54(3),477-491。 |
39. | Gefen, David、Karahanna, Elena、Straub, Detmar W.(2003)。Trust and TAM in Online Shopping: An integrated Model。Management Information Systems Quarterly,27(1),51-90。 |
40. | Gefen, David S.、Straub, Detmar W.(2004)。Consumer trust in B2C e-commerce and the importance of social presence: Experiments in e-products and e-services。Omega: The International Journal of Management Science,32(6),407-424。 |
41. | Dellarocas, Chrysanthos N.(2003)。The Digitization of Word of Mouth: Promise and Challenges of Online Feedback Mechanisms。Management Science,49(10),1407-1424。 |
42. | Godes, David、Mayzlin, Dina(2004)。Using Online Conversations to Study Word-of-Mouth Communication。Marketing Science,23(4),545-560。 |
43. | Kankanhalli, Atreyi、Tan, Bernard C.-Y.、Wei, Kwok-Kee(2005)。Contributing Knowledge to Electronic Knowledge Repositories: An Empirical Investigation。MIS Quarterly,29(1),113-143。 |
44. | Spaulding, Trent J.(2010)。How can virtual communities create value for business?。Electronic Commerce Research and Applications,9(1),38-49。 |
45. | DeLone, William H.、McLean, Ephraim R.(1992)。Information Systems Success: The Quest for the Dependent Variable。Information Systems Research,3(1),60-95。 |
46. | Doney, Patricia M.、Cannon, Joseph P.(1997)。An Examination of the nature of trust in buyer-seller relationships。Journal of Marketing,61(2),35-51。 |
47. | Ridings, Catherine M.、Gefen, David、Arinze, Bay(2002)。Some Antecedents and Effects of Trust in Virtual Communities。Journal of Strategic Information Systems,11(3/4),271-295。 |
48. | Cronin, J. Joseph Jr.、Brady, Michael K.、Hult, G. Tomas M.(2000)。Assessing the effects of quality, value, and customer satisfaction on consumer behavioral intentions in service environments。Journal of Retailing,76(2),193-218。 |
49. | Goldsmith, Ronald E.、Horowitz, David(2006)。Measuring motivations for online opinion seeking。Journal of Interactive Marketing,6(2),1-16。 |
50. | Zeithaml, Valarie A.、Berry, Leonard L.、Parasuraman, Ananthanarayanan Parsu(1996)。The behavioral consequences of service quality。Journal of Marketing,60(2),31-46。 |
51. | Liu, Chang、Marchewka, Jack T.、Lu, June、Yu, Chun-Sheng(2005)。Beyond concern-a privacy-trust-behavioral intention model of electronic commerce。Information and Management,42(2),289-304。 |
52. | Pavlou, Paul A.、Gefen, David(2004)。Building effective online marketplaces with institution-based trust。Information Systems Research,15(1),37-59。 |
53. | Bickart, Barbara、Schindler, Robert M.(2001)。Internet Forums as Influential Sources of Consumer Information。Journal of Interactive Marketing,15(3),31-40。 |
54. | Hennig-Thurau, Thorsten、Gwinner, Kevin P.、Walsh, Gianfranco、Gremler, Dwayne D.(2004)。Electronic Word-of-Mouth via Consumer-Opinion Platforms: What Motivates Consumers to Articulate Themselves on the Internet?。Journal of Interactive Marketing,18(1),38-52。 |
55. | Hennig-Thurau, Thorsten、Gwinner, Kevin P.、Gremler, Dwayne D.(2002)。Understanding Relationship Marketing Outcomes: An Integration of Relational Benefits and Relationship Quality。Journal of Service Research,4(3),230-247。 |
56. | Awad, N. F.、Ragowsky, A.(2008)。Establishing Trust in Electronic Commerce through Online Word of Mouth: An Examination across Genders。Journal of Management Information Systems,24(4),101-121。 |
57. | Chatterjee, Patrali(2001)。Online Reviews: Do Consumers Use Them?。Advances in Consumer Research,28(1),129-133。 |
58. | McKnight, D. Harrison、Chervany, Norman L.(2001)。What Trust Means in E-Commerce Customer Relationships: An Interdisciplinary Conceptual Typology。International Journal of Electronic Commerce,6(2),35-59。 |
59. | Lee, Matthew Kwok On、Turban, Efraim(2001)。A Trust Model for Consumer Internet Shopping。International Journal of Electronic Commerce,6(1),75-91。 |
60. | Bhattacherjee, Anol(2001)。Understanding Information Systems Continuance: An Expectation-Confirmation Model。MIS Quarterly,25(3),351-370。 |
61. | Bhattacherjee, Anol L.(2001)。An Empirical Analysis of the Antecedents of Electronic Commerce Service Continuance。Decision Support Systems,32(2),201-214。 |
62. | Schoorman, F. David、Mayer, Roger C.、Davis, James H.(2007)。An Integrative Model of Organizational Trust: Past, Present, and Future。Academy of Management Review,32(2),344-354。 |
63. | Cronin, J. Joseph Jr.、Taylor, Steven A.(1992)。Measuring Service Quality: A Reexamination and Extension。Journal of Marketing,56(3),55-68。 |
64. | Parasuraman, Ananthanarayanan Parsu、Zeithaml, Valarie A.、Berry, Leonard L.(1988)。SERVQUAL: A Multiple-Item Scale for Measuring Consumer Perceptions of Service quality。Journal of Retailing,64(1),12-40。 |
65. | Podsakoff, Philip M.、MacKenzie, Scott B.、Lee, Jeong-Yeon、Podsakoff, Nathan P.(2003)。Common method biases in behavioral research: A critical review of the literature and recommended remedies。Journal of Applied Psychology,88(5),879-903。 |
66. | Gelb, Betsy D.、Sundaram, Suresh(2002)。Adapting to "Word of Mouse"。Business Horizons,45(4),21-25。 |