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題名:以尖點劇變模型探討旅行業發展電子商務之行銷策略
書刊名:電子商務學報
作者:謝承憲 引用關係王淑美 引用關係
作者(外文):Hsieh, Cheng-hsienWang, Shu-mei
出版日期:2013
卷期:15:3
頁次:頁389-410
主題關鍵詞:旅行業電子商務滿意度轉移成本尖點劇變模型E-commerce for tour operatorSatisfactionSwitching costCusp catastrophe model
原始連結:連回原系統網址new window
相關次數:
  • 被引用次數被引用次數:期刊(4) 博士論文(0) 專書(0) 專書論文(0)
  • 排除自我引用排除自我引用:4
  • 共同引用共同引用:11
  • 點閱點閱:46
期刊論文
1.Kim, M.-J.、Chung, N.、Lee, C.-K.(2011)。The effect of perceived trust on electronic commerce: Shopping online for tourism products and services in South Korea。Tourism Management,32(2),256-265。  new window
2.Barry, J.、Terry, T. S.(2008)。Empirical study of relationship value in industrial services。The Journal of Business and Industrial Marketing,23(4),228-241。  new window
3.Barunik, J.、Vosvrda, M.(2009)。Can a stochastic cusp catastrophe model explain stock market crashes。Journal of Economic Dynamics and Control,33(10),1824-1836。  new window
4.Chen, C.(2006)。Identifying significant factors influencing consumer trust in an online travel site。Information Technology and Tourism,8(3/4),197-214。  new window
5.Doong, H. S.、Wang, H. C.、Shih, H. C.(2008)。Exploring loyalty intention in the electronic marketplace。Electronic Markets,18(2),142-149。  new window
6.Faroughian, F. F.、Kalafatis, S. P.、Ledden, L.、Samouel, P.、Tsogas, M. H.(2012)。Value and risk in business-to-business e-banking。Industrial Marketing Management,41(1),68–81。  new window
7.Gan, L.、Sim, C. J.、Tan, H. L.、Tna, J.(2007)。Online relationship marketing by Singapore hotel websites。Journal of Travel & Tourism Marketing,20(3),1-19。  new window
8.Gil-Saura, I.、Frasquet-Deltoro, M.、Cervera-Taulet, A.(2009)。The value of B2B relationships。Industrial Management and Data Systems,109(5),593-609。  new window
9.Harrison, J.(2001)。Competitive pressures are putting the squeeze on travel providers。Mergers and Acquisitions,36(8),18-19。  new window
10.Huang, L.-Y.、Hsieh, Y.-J.(2012)。Consumer electronics acceptance based on innovation attributes and switching costs: The case of e-book readers。Electronic Commerce Research and Applications,11(3),218-228。  new window
11.Keates, N.(2007)。Deconstructing Trip Advisor。The Wall Street Journal。  new window
12.Lange, R.、Oliva, T.、McDade, S.(2000)。An algorithm for estimating multivariate catastrophe models: GEMCAT II。Studies in Nonlinear Dynamics and Econometrics,4(3),137-168。  new window
13.Marimon, F.、Vidgen, R.、Barnes, S.、Cristóbal, E.(2010)。Purchasing behaviour in an online supermarket: The applicability of E-S-QUAL。International Journal of Market Research,52(1),111-129。  new window
14.Maswera, T.、Edwards, J.、Dawson, R.(2009)。Recommendations for e-commerce systems in the tourism industry of sub-Saharan Africa。Telematics and Informatics,26(12),12-19。  new window
15.Mouakket, S.、Al-hawari, M. A.(2012)。Examining the antecedents of e-loyalty intention in an online reservation environment。Journal of High Technology Management Research,23(1),46-57。  new window
16.Nusair, Khaldoon K.、Bilgihan, Anil、Okumus, Fevzi、Cobanoglu, Cihan(2013)。Generation Y travelers' commitment to online social network websites。Tourism Management,35(2),13-22。  new window
17.Nusair, K. K.、Parsa, H. G.、Cobanoglu, C.(2011)。Building a model of commitment for Generation Y: An empirical study on e-travel retailers。Tourism Management,32(4),833-843。  new window
18.Park, P. Y.、Abdel-Aty, M.(2011)。A stochastic catastrophe model using two-fluid model parameters to investigate traffic safety on urban arterials。Accident Analysis and Prevention,43(3),1267-1278。  new window
19.Raftoyiannis, I. G.、Constantakopoulos, T. G.、Michaltsos, G. T.、Kounadis, A. N.(2006)。buckling of a simple geometrically imperfect frame using Catastrophe Theory。International Journal of Mechanical Sciences,48(10),1021-1030。  new window
20.Smith, M. F.、Lancioni, R. A.、Oliva, T. A.(2005)。The effects of management inertia on the supply chain performance of produce-to-stock firms。Industrial Marketing Management,34(6),614-628。  new window
21.Smith, T. J.(2008)。Senior citizens and e-commerce websites: The role of perceived usefulness, perceived ease of use, and web site usability。Informing Science: The International Journal of an Emerging Transdiscipline,11,59-83。  new window
22.Toufaily, E.、Ricard, L.、Perrien, J.(2013)。Customer loyalty to a commercial website: Descriptive meta-analysis of the empirical literature and proposal of an integrative model。Journal of Business Research,66(9),1436-1447。  new window
23.Zheng, X.、Sun, J.、Zhong, T.(2010)。Study on mechanics of crowd jam based on the cusp-catastrophe model。Safety Science,48(10),1236-1241。  new window
24.Brady, M. K.、Knight, G. A.、Cronin, J. J. Jr.、Tomas, G.、Hult, M.、Keillor, B. D.(2005)。Removing the Contextual Lens: A Multinational, Multi-setting Comparison of Service Evaluation Models。Journal of Retailing,81(3),215-230。  new window
25.Coyne, Kevin P.、Dye, Renee(1998)。The Competitive Dynamics of Network-Based Business。Harvard Business Review,76(1),99-109。  new window
26.Dou, W.、Ghose, S.(2006)。A Dynamic Nonlinear Model of Online Retail Competition Using Cusp Catastrophe Theory。Journal of Business Research,59(7),838-848。  new window
27.Lam, S. Y.、Shankar, V.、Erramilli, M. K.(2004)。Switching Costs: An Illustration from A Business-to-business Service Context。Journal of the Academy of Marketing Science,32(3),293-311。  new window
28.Lange, R.、McDade, S.、Oliva, T. A.(2001)。Technological Choice and Network Externalities: A Catastrophe Model Analysis of Firm Software Adoption for Competing Operating Systems。Structural Change and Economic Dynamics,12(1),29-57。  new window
29.Mao, C. K.、Ding, C. G.、Lee, H. Y.(2010)。Post-SARS Tourist Arrival Recovery Patterns: An Analysis Based on a Catastrophe Theory。Tourism Management,31(6),855-861。  new window
30.Petrick, J. F.(2004)。Are loyal visitors desired visitors?。Tourism Management,25(4),463-470。  new window
31.Cyr, D.(2008)。Modeling Website design across cultures: Relationships to trust, satisfaction,and e-loyalty。Journal of Management Information Systems,24(4),47-72。  new window
32.Burnham, T. A.、Frels, J. K.、Mahajan, V.(2003)。Consumer switching costs: a typology, antecedents, and consequence。Journal of the Academy of Marketing Science,31(2),109-126。  new window
33.Jiang, P.、Rosenbloom, B.(2005)。Customer intention to return online: Price perception,attribute-level performance, and satisfaction unfolding over time。European Journal of Marketing,39(1/2),150-174。  new window
34.Parasuraman, Ananthanarayanan、Grewal, Dhruv(2000)。Serving customers and consumers effectively in the twenty-first century: a conceptual framework and overview。Journal of the Academy of Marketing Science,28(1),9-16。  new window
35.Sweeney, Julian C.、Soutar, Geoffrey N.、Johnson, Lester W.(1999)。The Role of Perceived Risk in the Quality-value Relationship: A Study in a Retail Environment。Journal of Retailing,75(1),77-105。  new window
36.Doolin, B.、Burgess, L.、Cooper, J.(2002)。Evaluating the use of the web for tourism marketing: A case study from New Zealand。Tourism Management,23(5),557-561。  new window
37.Song, Ji Hee、Zinkhan, George M.(2008)。Determinants of perceived web site interactivity。Journal of Marketing,72(2),99-113。  new window
38.McAlexander, J. H.、Kim, S. K.、Roberts, S. D.(2003)。Loyalty: The influences of satisfaction and brand community integration。Journal of Marketing Theory and Practice,11(4),1-11。  new window
39.Aydin, Serkan、Özer, Gökhan、Arasil, Ömer(2005)。Customer loyalty and the effect of switching costs as a moderator variable: A case in the Turkish mobile phone market。Marketing Intelligence & Planning,23(1),89-103。  new window
40.Xiang, Z.、Gretzel, U.(2010)。Role of social media in online travel information search。Tourism management,31(2),179-188。  new window
41.陳宜棻、倪家雄、蕭登泰(20110900)。結合網站設計品質、設計特性與購物價值觀點探討旅遊網站消費者之購買意願。電子商務學報,13(3),673-696。new window  延伸查詢new window
42.Jones, M. A.、Mothersbaugh, D. L.、Beatty, S. E.(2000)。Switching barriers and repurchase intentions in services。Journal of Retailing,76(2),259-274。  new window
43.Athanassopoulos, A. D.(2000)。Customer satisfaction cues to support market segmentation and explain switching behavior。Journal of Business Research,47(3),191-207。  new window
44.Oliva, Terence A.、Oliver, Richard L.、MacMillan, Ian C.(1992)。A catastrophe model for developing service satisfaction strategies。Journal of Marketing,56(3),83-95。  new window
45.Cronin, J. Joseph Jr.、Brady, Michael K.、Hult, G. Tomas M.(2000)。Assessing the effects of quality, value, and customer satisfaction on consumer behavioral intentions in service environments。Journal of Retailing,76(2),193-218。  new window
46.Zeithaml, Valarie A.、Berry, Leonard L.、Parasuraman, Ananthanarayanan Parsu(1996)。The behavioral consequences of service quality。Journal of Marketing,60(2),31-46。  new window
47.Lee, Moonkyu、Cunningham, Lawrence F.(2001)。A Cost/Benefit Approach to Understanding Service Loyalty。Journal of Services Marketing,15(2),113-130。  new window
48.Lin, Hsin-Hui、Wang, Yi-Shun(2006)。An examination of the determinants of customer loyalty in mobile commerce contexts。Information & Management,43(3),271-282。  new window
49.Yuksel, Atila、Bilim, Yasin、Yuksel, Fisun(2010)。Destination attachment: Effects on customer satisfaction and cognitive, affective and conative loyalty。Tourism Management,31(2),274-284。  new window
50.Lee, Jonathan、Lee, Janghyuk、Feick, Lawrence(2001)。The Impact of Switching Costs on the Customer Satisfaction-Loyalty Link: Mobile Phone Service in France。Journal of Service Marketing,15(1),35-48。  new window
51.Gefen, D.(2002)。Customer Loyalty in E-commerce。Journal of the Association for Information Systems,3(1),27-51。  new window
52.Deng, Zhao-hua、Lu, Yao-bin、Wei, Kwok-Kee、Zhang, Jin-long(2010)。Understanding customer satisfaction and loyalty: An empirical study of mobile instant messages in China。International Journal of Information Management,30(4),289-300。  new window
53.Nam, Janghyeon、Ekinci, Yuksel、Whyatt, Georgina(2011)。Brand equity, brand loyalty and consumer satisfaction。Annals of Tourism Research,38(3),1009-1030。  new window
54.Kim, M.、Kliger, D.、Vale, B.(2003)。Estimating Switching Costs: The Case of Banking。Journal of Financial Intermediation,12,25-56。  new window
會議論文
1.Huang, Y. K.、Fan, W. S.、Hsieh, C. H.、Lan, C. H.、Chang, R. S.(2010)。Using cusp catastrophe theory to model pick-up point choice behavior for online bookstore。2010 International Conference on Logistics Systems and Intelligent Management。Harbin, China。  new window
2.King, W.、Sethi, V.(1998)。Patterns in the organization of transnational information systems。Proceedings of the International Conference on Information Systems。Helsinki,Finland。  new window
圖書
1.Joel, C. K.(2000)。Internet World Guide to One-To-One Web Marketing。New York:John Wiley and Sons Publishers。  new window
2.Reed, J.、Schullo, S.、Zimmerman, K.(2000)。Electronic Marketing: Integrating Electronic Resources into the Marketing Process。Mason:Thomson/South-Western Publishers。  new window
3.Engel, J. F.、Blackwell, R. D.、Miniard, P. W.(2005)。Consumer behavior。Dryden Press。  new window
其他
1.Forrester Research(2009)。US Online Travel Forecast, 2007 To 2013,http://www.forrester.com/USOnlineTravelForecast2007To2013/fulltext/-/ E-RES48326, 2009/01/01。  new window
2.Gartner Group Inc(2000)。Gartner Group'€™s Online Travel Forecast,http://www.hospitalitynet.org/news/4004105.html, 2000/01/01。  new window
 
 
 
 
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