本研究旨在了解台灣中小企業照明產業人資人員，組織高層期望與實際觀察專業職能技能類表現之比較分析。為達此目的，研究設計係採個案研究策略進行文件分析、參與觀察法，並以兩位從事長任人力資源工作之人員為研究對象。研究者採「「文件分析表」與「半結構化觀察記錄表」為研究工具，並進行為期1個月預備觀察與3個月的實際觀察，共計4個月實際觀察時間。「文件分析表」歸類同意信度達99.39%，效度則依長期涉入觀察而判定之。而「半結構化觀察記錄表」則係以同一位觀察者在不同時間觀察結果具有一致性，以增加觀察信度，而效度方面，依長期涉入觀察而判定之。資料分析方面，採描述統計進行組織期望平均數與標準差之計算，以及實際觀察項目之次數與百分比分佈情形，另推論統計進行組織主管間期望之差異考驗。研究結果顯示，組織期望與實際觀察結果比較分析：組織重視的技能，實際發生的頻率不一定高；實際發生頻率高的技能，確實花費最多時間且屬於例行性工作居多。綜合上述，本研究針對上述研究結果臚列研究建議如后。

The purpose of this study was to compare the content that was in organizational expectations with that was in real workplace observation, and to find out what the differences in it. To achieve the purpose, it were included document analysis and participate- observation of the cases. The main objects were two senior staffs who deal with HR’s affairs for several years already. There were ＂document analysis form＂ and ＂semistructured observation form＂ for research measurement, and were spent about four months to observe. Those research measurement also had good reliability and validity. For the data analysis, the researcher accounted the mean and standard deviation by description statistics for organization expectations, and also included the trends of the frequency and percentages in real workplace observation. And also, used Median Test for comparing the difference with two leader's opinions. The final result showed that, there was not always very high occurred frequent in real workplace skills as the same as the main organizational expectations. But those higher occurred frequent skills which were previous statement, they should be spent the most much time to do in routine works. Here, researcher also made some conclusions and suggestions for people who needed them.