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題名：顧客參與之價值階層模式：消費階段與二維利益觀點
書刊名：朝陽商管評論
作者：黃淑琴／張永富
作者(外文)：Huang, Shu-chin／Chang, Yong-fu
出版日期：2015
卷期：14:2
頁次：頁37-69
主題關鍵詞：顧客參與；價值；方法目的鏈；KANO模式；婚紗攝影；Customer participation；Customer value；Means-end chain；Wedding photography
原始連結：連回原系統網址new window
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期刊論文
1.黃淑琴、張永富、黃文星(20080400)。個人化服務影響顧客滿意的另一種途徑：顧客參與觀點。朝陽商管評論，7(2)，45-67。new window  延伸查詢new window
2.Claycomb, C.、Lengnick-Hall, C. A.、Inks, L. W.(2001)。The customer as a productive research: A pilot study and strategic implications。Journal of Business Strategies，18(1)，47-68。  new window
3.Wahyuningsih, W.(2005)。The Relationships among Customer Value, Satisfaction and Behavioral Intentions: A General Structural Equation Model。Gadjah Mada International Journal of Business，7(3)，301-323。  new window
4.Lilja, J.、Wiklund, H.(2006)。Obstacles to the creation of attractive quality。The TQM Journal，18(1)，55-66。  new window
5.Chan, L. K.、Hui, Y. V.、Lo, H. P.、Tse, S. K.、Tso, G. K. F.、Wu, M. L.(2003)。Consumer satisfaction index: New practice and findings。European Journal of Marketing，37(5/6)，872-909。  new window
6.McNaughton, R. B.、Osborne, P.、Imrie, B. C.(2002)。Market-oriented value creation in service firms。European Journal of Marketing，36(9/10)，990-1002。  new window
7.Manyiwa, Simon、Crawford, Ian(2002)。Determining Linkages between Consumer Choices in a Social Context and the Consumer's Values: A Means-end Approach。Journal of Consumer Behaviour: An International Research Review，2(1)，54-70。  new window
8.Bowen, D. E.、Schneider, B.(1988)。Service marketing and management: Implications for organizational behavior。Research in Organizational Behavior，10，43-80。  new window
9.Heinonen, K.、Strandvik, T.、Voima, P.(2013)。Customer dominant value formation in service。European Business Review，25(2)，104-123。  new window
10.Khalifa, Azaddin Salem(2004)。Customer value: a review of recent literature and an integrative configuration。Management Decision，42(5)，645-666。  new window
11.Parker, C.、Ward, P.(2000)。An analysis of role adoptions and scripts during customer-to-customer encounters。European Journal of Marketing，34(3/4)，341-359。  new window
12.Bowen, D. E.(1986)。Managing customers as human resources in service organizations。Human Resource Management，25(3)，371-383。  new window
13.Pie, L.(2006)。Managing multichannel coordination in retail banking: the influence of customer participation。International Journal of Bank Marketing，24(5)，327-345。  new window
14.Gutman, J.(1991)。Exploring the nature of linkages between consequences and values。Journal of Business Research，22，143-148。  new window
15.Lundkvist, A.、Yakhlef, A.(2004)。Customer involvement in new service development: A conversational approach。Managing Service Quality，14(2/3)，249-257。  new window
16.Lovelock, C. H.、Young, R. F.(1979)。Look to your consumers to increase productivity。Harvard Business Review，57(3)，168-178。  new window
17.Klenosk, D. B.、Frauman, E.、Norman, W. C.、Gengler, C. E.(1998)。Nature-based tourists' use of interpretive service: A means-end investigation。Journal of Tourism Studies，9(2)，26-36。  new window
18.Hsu, Y.、Chen, G. Y.(2014)。The influence of customer participation and service involvement on customer satisfaction。International Journal of Business, Humanities and Technology，4(3)，130-137。  new window
19.Gengler, C. E.、Reynolds, T. J.(1955)。Consumer understanding and advertising strategy: Analysis and strategic translation。Journal of Advertising Research，35(4)，19-33。  new window
20.Amorim, M.、Rosa, M. J.、Santos, S.(2014)。Managing customer participation and customer interactions in service delivery: The case of museums and educational services。Organizacija，47，166-175。  new window
21.周建亨、陳津美、何錦聰(20051000)。顧客參與和顧客忠誠度關係之研究。行銷科學學報，1(2，143-164。new window  延伸查詢new window
22.Olson, J. C.、Reynolds, T. J.(1983)。Understanding Consumer's Structures: Implications for Advertising Strategy。Advertising and Consumer Psychology，1，77-90。  new window
23.Lam, S. Y.、Shanker, V.、Erramilli, M. K.、Murthy, B.(2004)。Customer value, satisfaction, loyalty, and switching costs: An illustration from a business-to-business service context。Journal of the Academy of Marketing Science，32(3)，239-311。  new window
24.Huber, F.、Herrmann, A.、Morgan, R. E.(2001)。Gaining Competitive Advantage through Customer Value Oriented Management。The Journal of Consumer Marketing，18(1)，41-53。  new window
25.黃淑琴、陳貞吟(20080700)。從顧客參與驅動顧客忠誠之歷程模式：婚紗攝影消費。朝陽商管評論，7(3)，21-44。new window  延伸查詢new window
26.黃淑琴、陳貞吟(20111000)。從價值與魅力品質理論探討女性的婚紗夢。管理與系統，18(4)，581-605。new window  延伸查詢new window
27.Grove, Stephen J.、Fisk, Raymond P.、Dorsch, Michael J.(1998)。Assessing the theatrical components of the service encounter: A Cluster Analysis Examination。Service Industries Journal，18(3)，116-134。  new window
28.李玉瑛(19991200)。實現你的明星夢--臺灣婚紗照的消費文化分析。臺灣社會研究，36，147-186。new window  延伸查詢new window
29.Tan, K. C.、Pawitra, T. A.(2001)。Integrating SERVQUAL and Kano's model into QFD for service excellence development。Managing Service Quality，11(6)，418-430。  new window
30.Bagozzi, R. P.、Dabholkar, P. A.(1994)。Consumer recycling goals and their effect on decisions to recycle: A means-end chain analysis。Psychology & Marketing，11(4)，313-340。  new window
31.Gutman, J.(1982)。A Means-End Chain Model Based on Consumer Categorization Process。Journal of Marketing，46(2)，60-72。  new window
32.Solomon, Michael R.、Surprenant, Carol、Czepiel, John A.、Gutman, Evelyn G.(1985)。A role theory perspective dyadic interactions: The service encounter。Journal of Marketing，49(4)，99-111。  new window
33.Patterson, P. G.、Spreng, R. A.(1997)。Modeling the Relationship Between Perceived Value, Satisfaction and Repurchase Intentions in Business-to-Business Service Context: An Empirical Examination。International Journal of Service Industry Management，8(5)，415-432。  new window
34.Groth, Markus(2005)。Customers as good soldiers: Examining citizenship behaviors in internet service deliveries。Journal of Management，31(1)，7-27。  new window
35.Ward, S.(1974)。Consumer Socialization。Journal of Consumer Research，1(2)，1-14。  new window
36.Witell, L.、Löfgren, M.(2007)。Classification of quality attributes。Managing Service Quality: An International Journal，17(1)，54-73。  new window
37.金家禾、徐欣玉(20060300)。影響創意服務業空間群聚因素之研究--以臺北中山北路婚紗攝影業為例。國立臺灣大學建築與城鄉研究學報，13，1-16。new window  延伸查詢new window
38.Normann, Richard、Ramírez, Rafael(1993)。From value chain to value constellation: Designing interactive strategy。Harvard Business Review，71(4)，65-77。  new window
39.Yang, C. C.(2003)。Establishment and applications of the integrated model of service quality measurement?。Managing Service Quality: An International Journal，13(4)，310-324。  new window
40.Bitner, Mary Jo、Faranda, William T.、Hubbert, Amy R.、Zeithaml, Valarie A.(1997)。Customer contributions and roles in service delivery。International Journal of Service Industry Management，8(3)，193-205。  new window
41.Woodruff, Robert B.(1997)。Customer value: The next source for competitive advantage。Journal of the Academy of Marketing Science，25(2)，139-153。  new window
42.Bendapudi, Neeli、Leone, Robert P.(2003)。Psychological Implications of Customer Participation in Co-Production。Journal of Marketing，67(1)，14-28。  new window
43.Grunert, K. G.、Grunert, S. C.(1995)。Measuring subjective meaning structures by the laddering method: Theoretical considerations and methodological problems。International Journal of Research in Marketing，12(3)，209-225。  new window
44.Reynolds, Thomas J.、Gutman, Jonathan(1988)。Laddering Theory, Method, Analysis, and Interpretation。Journal of Advertising Research，28(1)，11-31。  new window
45.Berger, C.、Blauth, R.、Boger, D.、Bolster, C.、Burchill, G.、DuMouchel, W.、Pouliot, F.、Richter, R.、Rubinoff, A.、Shen, D.、Timko, M.、Walden, D.(1993)。Kano's Methods for Understanding Customer-defined Quality。The Center for Quality Management Journal，2(4)，3-36。  new window
46.Matzler, Kurt、Hinterhuber, Hans H.(1998)。How to make product development projects more successful by integrating Kano's model of customer satisfaction into quality function deployment。Technovation，18(1)，25-38。  new window
47.McDougall, Gordon H. G.、Levesque, Terrence(2000)。Customer satisfaction with services: Putting perceived value into the equation。Journal of Services Marketing，14(5)，392-410。  new window
48.Bettencourt, Lance A.(1997)。Customer voluntary performance: customers as partners in service delivery。Journal of Retailing，73(3)，383-406。  new window
49.Prahalad, C. K.、Ramaswamy, Veiikat(2000)。Co-opting customer competence。Harvard Business Review，78(1)，79-87。  new window
50.Cermak, Dianne S. P.、File, Karen M.、Prince, Russ A.(1994)。Customer Participation in Service Specification and Delivery。Journal of Applied Business Research，10(2)，90-97。  new window
51.Ennew, Christine T.、Binks, Martin R.(1999)。Impact of participative service relationships on quality, satisfaction and retention: An exploratory study。Journal of Business Research，46(2)，121-132。  new window
52.Kelley, Scott W.、Skinner, Steven J.、Donnelly, James H. Jr.(1992)。Organizational Socialization of Service Customers。Journal of Business Research，25(3)，197-214。  new window
53.Kellogg, Deborah L.、Youngdahl, William E.、Bowen, David E.(1997)。On the relationship between customer participation and satisfaction: Two frameworks。International Journal of Service Industry Management，8(3)，206-219。  new window
54.Goldenberg, Marni A.、Klenosky, David B.、O'Leary, Joseph T.、Templin, Thomas J.(2000)。A means-end investigation of ropes course experiences。Journal of Leisure Research，32(2)，208-224。  new window
55.嚴秀茹、李有仁、蕭丞傑、李國書(20060100)。顧客關係利益之階層探析：方法目的鏈之應用。管理評論，25(1)，95-119。new window  延伸查詢new window
56.Kassarjian, Harold H.(1977)。Content Analysis in Consumer Research。Journal of Consumer Research，4(1)，8-18。  new window
57.Zeithaml, Valarie A.(1988)。Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence。Journal of Marketing，52(3)，2-22。  new window
58.Alam, I.(2006)。Removing the Fuzziness from the Fuzzy Front-end of Service Innovations through Customer Interactions。Industrial Marketing Management，35(4)，468-480。  new window
59.狩野紀昭、瀬楽信彦、高橋文夫、辻新一(1984)。魅力的品質と当り前品質。品質，14(2)，147-156。  延伸查詢new window
會議論文
1.Kano, N.(2001)。Life cycle and creation of attractive quality。The fourth International QMOD Conference on Quality Management and Organisational Development。Linköping：University of Linköping。  new window
2.賴思彣(2007)。女孩就是要化妝--美貌論述的打造與實踐。中華傳播學會2007年年會，1-18。  延伸查詢new window
3.Jacoby, Jacob、Kaplan, Leon B.(1972)。The Components of Perceived Risk。Third Annual Conference of the Association for Consumer Research。Association for Consumer Research。382-393。  new window
學位論文
1.曹秀如(2005)。從儀式觀點脈絡化婚紗照拍攝行動(碩士論文)。國立清華大學。  延伸查詢new window
2.Sinha, I.(1996)。Valuemap: An Intergraded Approach toward the Spatial Modeling of Perceived Customer Value(博士論文)。The University of Michigan。  new window
圖書
1.洪正士(1996)。實用婚紗攝影與藝術攝影學。高雄市：皇家出版社。  延伸查詢new window
2.王石番(2000)。傳播內容分析法--理論與實證。臺北市：幼獅文化事業公司。  延伸查詢new window
3.Lanning, Michael. J.(1998)。Delivering Profitable Value: A Revolutionary Framework to Accelerate Growth: Generate Wealth, and Rediscover the Heart of Business。Reading, MA：Perseus Publishing。  new window
4.Gale, Bradley T.、Wood, Robert Chapman(1994)。Managing Customer Value: Creating Quality and Service that Customers Can See。New York：The Free Press。  new window
5.Zeithaml, Valarie A.、Bitner, Mari Jo(1996)。Services Marketing。New York, NY：McGraw-Hill。  new window
6.Schneider, Benjamin、Bowen, David E.(1995)。Winning the service game。Harvard Business School Press。  new window
7.Budd, Richard W.、Thorp, Robert K.、Donohew, Lewis(1967)。Content Analysis of Communications。Macmillan Publishing Company。  new window
8.Schiffman, Leon G.、Kanuk, Leslie Lazar、Wisenblit, J.(2000)。Consumer Behavior。Prentice-Hall。  new window
9.Nunnally, Jum C.、Bernstein, Ira H.(1978)。Psychometric Theory。McGraw-Hill。  new window
10.Oliver, Richard L.(1997)。Satisfaction: A behavioral perspective on the consumer。Irwin/McGraw-Hill。  new window
11.Fiske, S.、Taylor, S.(1991)。Social Cognition。New York：McGraw-Hill。  new window
圖書論文
1.Holbrook, M. B.(1994)。Nostalgia Proneness and Consumer Tastes。Buyer Behavior in Marketing Strategy。Englewood Cliffs, NJ：Prentice-Hall。  new window
2.Rodie, A. Risch、Kleine, Susan Schultz(2000)。Customer participation in services production and delivery。Handbook of Services Marketing and Management。Sage Publications。  new window
 
 
 
 
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